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Update on Issues with Platinum Club Renewals
Posted: 27 June 2012 01:54 PM   [ Ignore ]   [ # 451 ]
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DAZ_bfurner - 27 June 2012 01:41 PM
twingo - 27 June 2012 01:38 PM
DAZ_bfurner - 27 June 2012 01:21 PM
twingo - 27 June 2012 11:46 AM

I still can’t find when my yearly membership expires, there is nothing under my subscriptions and I know it expires within a few months.
Will this be fixed in the near future?

 

If you look in My Account > My Subscriptions you should be able to see a date for expiration. Are you seeing that at all?

Let me know.

The only thing I see is “You have no subscriptions”

So I can track this issue better…did you use a Credit Card or Paypal for your subscription payment?

Payed with Paypal, don’t know when because I renewed during my last years membership.
Thanks for looking in to it.
Ed

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Posted: 27 June 2012 01:57 PM   [ Ignore ]   [ # 452 ]
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twingo - 27 June 2012 01:54 PM
DAZ_bfurner - 27 June 2012 01:41 PM
twingo - 27 June 2012 01:38 PM
DAZ_bfurner - 27 June 2012 01:21 PM
twingo - 27 June 2012 11:46 AM

I still can’t find when my yearly membership expires, there is nothing under my subscriptions and I know it expires within a few months.
Will this be fixed in the near future?

 

If you look in My Account > My Subscriptions you should be able to see a date for expiration. Are you seeing that at all?

Let me know.

The only thing I see is “You have no subscriptions”

So I can track this issue better…did you use a Credit Card or Paypal for your subscription payment?

Payed with Paypal, don’t know when because I renewed during my last years membership.
Thanks for looking in to it.
Ed

I’ve sent you a PM to get input on the resolution.

 

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Posted: 27 June 2012 02:07 PM   [ Ignore ]   [ # 453 ]
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IQs have dropped at Daz or something.

I told you to terminate the account… You didn’t do it.  What part about this is confusing?  The reading the instructions?  Or doing what you are told?

I am angry.  You don’t want me here swearing at you.

Do it.

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Posted: 27 June 2012 02:24 PM   [ Ignore ]   [ # 454 ]
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DAZ_bfurner - 27 June 2012 01:57 PM
twingo - 27 June 2012 01:54 PM
DAZ_bfurner - 27 June 2012 01:41 PM
twingo - 27 June 2012 01:38 PM
DAZ_bfurner - 27 June 2012 01:21 PM
twingo - 27 June 2012 11:46 AM

I still can’t find when my yearly membership expires, there is nothing under my subscriptions and I know it expires within a few months.
Will this be fixed in the near future?

 

If you look in My Account > My Subscriptions you should be able to see a date for expiration. Are you seeing that at all?

Let me know.

The only thing I see is “You have no subscriptions”

So I can track this issue better…did you use a Credit Card or Paypal for your subscription payment?

Payed with Paypal, don’t know when because I renewed during my last years membership.
Thanks for looking in to it.
Ed

I’ve sent you a PM to get input on the resolution.

 

I sent a reply

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Posted: 27 June 2012 02:38 PM   [ Ignore ]   [ # 455 ]
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UHF - 27 June 2012 02:07 PM

IQs have dropped at Daz or something.

I told you to terminate the account… You didn’t do it.  What part about this is confusing?  The reading the instructions?  Or doing what you are told?

I am angry.  You don’t want me here swearing at you.

Do it.

Terminate the PC Membership? If that is what you want to do…My Account > My Subscriptions > Edit and Cancel

We don’t have access to cancelling the membership for you. If you have used paypal in the past you’ll have to go to the paypal account and cancel there as well.

 

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Posted: 27 June 2012 05:34 PM   [ Ignore ]   [ # 456 ]
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Proxima Shining - 27 June 2012 01:23 AM

I wrote to support about this a while ago and now I received a reply that since I am subscribed through PayPal, I will NOT (!) see my PC subscription under My Subscriptions. Here is what they wrote me:


“Users who had their paypal subscriptions carried over from the old store won’t be able to view their PC info from the My Subscriptions. All of the information about the subscription is contained in your paypal account.”

That is a TOTALLY absurd and completely unacceptable reply.  Paypal doesn’t keep track of when our annual subscriptions expire - DAZ needs to!!!!!!!!!!!!!

DAZ_bfurner - 27 June 2012 01:57 PM
twingo - 27 June 2012 01:54 PM
DAZ_bfurner - 27 June 2012 01:41 PM
twingo - 27 June 2012 01:38 PM
DAZ_bfurner - 27 June 2012 01:21 PM
twingo - 27 June 2012 11:46 AM

I still can’t find when my yearly membership expires, there is nothing under my subscriptions and I know it expires within a few months.
Will this be fixed in the near future?

 

If you look in My Account > My Subscriptions you should be able to see a date for expiration. Are you seeing that at all?

Let me know.

The only thing I see is “You have no subscriptions”

So I can track this issue better…did you use a Credit Card or Paypal for your subscription payment?

Payed with Paypal, don’t know when because I renewed during my last years membership.
Thanks for looking in to it.
Ed

I’ve sent you a PM to get input on the resolution.

 

And what about the rest of us, myself included, who have the EXACT same issue and have been talking about it since the new site was live, in many different threads, and who have sent in requests to fix it to support?

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Posted: 27 June 2012 10:04 PM   [ Ignore ]   [ # 457 ]
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DAZ_bfurner - 27 June 2012 02:38 PM
UHF - 27 June 2012 02:07 PM

IQs have dropped at Daz or something.

I told you to terminate the account… You didn’t do it.  What part about this is confusing?  The reading the instructions?  Or doing what you are told?

I am angry.  You don’t want me here swearing at you.

Do it.

Terminate the PC Membership? If that is what you want to do…My Account > My Subscriptions > Edit and Cancel

We don’t have access to cancelling the membership for you. If you have used paypal in the past you’ll have to go to the paypal account and cancel there as well.

No… You have not delivered the goods.

This is against the law.

I am fed up with you and your back logged ass dragging support team.  Tell them to read the instructions that they ignorantly or arrogantly ignored before.

This is unacceptable.

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Posted: 28 June 2012 12:15 AM   [ Ignore ]   [ # 458 ]
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Alisa Uh-Lisa - 27 June 2012 05:34 PM
Proxima Shining - 27 June 2012 01:23 AM

I wrote to support about this a while ago and now I received a reply that since I am subscribed through PayPal, I will NOT (!) see my PC subscription under My Subscriptions. Here is what they wrote me:


“Users who had their paypal subscriptions carried over from the old store won’t be able to view their PC info from the My Subscriptions. All of the information about the subscription is contained in your paypal account.”

That is a TOTALLY absurd and completely unacceptable reply.  Paypal doesn’t keep track of when our annual subscriptions expire - DAZ needs to!!!!!!!!!!!!!

DAZ_bfurner - 27 June 2012 01:57 PM
twingo - 27 June 2012 01:54 PM
DAZ_bfurner - 27 June 2012 01:41 PM
twingo - 27 June 2012 01:38 PM
DAZ_bfurner - 27 June 2012 01:21 PM
twingo - 27 June 2012 11:46 AM

I still can’t find when my yearly membership expires, there is nothing under my subscriptions and I know it expires within a few months.
Will this be fixed in the near future?

 

If you look in My Account > My Subscriptions you should be able to see a date for expiration. Are you seeing that at all?

Let me know.

The only thing I see is “You have no subscriptions”

So I can track this issue better…did you use a Credit Card or Paypal for your subscription payment?

Payed with Paypal, don’t know when because I renewed during my last years membership.
Thanks for looking in to it.
Ed

I’ve sent you a PM to get input on the resolution.

 

And what about the rest of us, myself included, who have the EXACT same issue and have been talking about it since the new site was live, in many different threads, and who have sent in requests to fix it to support?

Well ... I looked into my Itemized Order History and I have two orders (should be more over the years, but I think all the annual renewals are put together into the last one):
xxxx 8/15/07 Platinum Club Annual Membership Reset
xxxx 10/12/11 Platinum Club Membership Annual Renewal Reset
So I think my annual runs out 8/15 and as I bought the last renewal during PC anniversary, when I was still good until 2012, on 10/12/11 I am good to go until 2013.
Did I get fuzzy or does that make sense?
I don’t know ...

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Posted: 28 June 2012 07:03 AM   [ Ignore ]   [ # 459 ]
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Ok, my monthly membership was due to renew on Jun 17 and did not. My credit card info was complete as best I could tell as there doesn’t seem to be anyway to edit it, only a delete function and I’ve used the profile sucessfully to make purchases. My membership stayed active and when I first posted this problem I was told to wait which was fine as I still showed as active. Today, my membership has been suspended and when i try to manually renew it it charges me 29.95 which I am not going to pay. Whatever error is present is DAZ’s fault, not mine. I don’t really want to submit a support ticket since from the many posts here that appears to just add to the mess but is that what I have to do? We’ve repeatedly been told that DAZ is aware of the problem and that it has been fixed but that does not seem to be the case. What should I do?

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Posted: 28 June 2012 07:29 AM   [ Ignore ]   [ # 460 ]
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pastels - 28 June 2012 07:03 AM

Ok, my monthly membership was due to renew on Jun 17 and did not. My credit card info was complete as best I could tell as there doesn’t seem to be anyway to edit it, only a delete function and I’ve used the profile sucessfully to make purchases. My membership stayed active and when I first posted this problem I was told to wait which was fine as I still showed as active. Today, my membership has been suspended and when i try to manually renew it it charges me 29.95 which I am not going to pay. Whatever error is present is DAZ’s fault, not mine. I don’t really want to submit a support ticket since from the many posts here that appears to just add to the mess but is that what I have to do? We’ve repeatedly been told that DAZ is aware of the problem and that it has been fixed but that does not seem to be the case. What should I do?


Did you try doing waht Britney suggested earlier in the thread, in this post

http://www.daz3d.com/forums/viewthread/1556/P420/#37200

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Posted: 28 June 2012 10:44 AM   [ Ignore ]   [ # 461 ]
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chohole - 28 June 2012 07:29 AM
pastels - 28 June 2012 07:03 AM

Ok, my monthly membership was due to renew on Jun 17 and did not. My credit card info was complete as best I could tell as there doesn’t seem to be anyway to edit it, only a delete function and I’ve used the profile sucessfully to make purchases. My membership stayed active and when I first posted this problem I was told to wait which was fine as I still showed as active. Today, my membership has been suspended and when i try to manually renew it it charges me 29.95 which I am not going to pay. Whatever error is present is DAZ’s fault, not mine. I don’t really want to submit a support ticket since from the many posts here that appears to just add to the mess but is that what I have to do? We’ve repeatedly been told that DAZ is aware of the problem and that it has been fixed but that does not seem to be the case. What should I do?


Did you try doing waht Britney suggested earlier in the thread, in this post

http://www.daz3d.com/forums/viewthread/1556/P420/#37200

I did try that earlier but wasn’t able to do it, perhaps because the account had not yet been suspended. Just tried it again and it worked fine. Thank you! One question tho… will thios fix the issue permanently or will we have to do this each month

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Posted: 28 June 2012 11:06 AM   [ Ignore ]   [ # 462 ]
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I will wait for DAZ_BFurner to pull back into this thread to answer that one for you.

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Posted: 28 June 2012 11:33 AM   [ Ignore ]   [ # 463 ]
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chohole - 28 June 2012 11:06 AM

I will wait for DAZ_BFurner to pull back into this thread to answer that one for you.

How about getting tech support to fix my account correctly this time.

I’m angry.  Its been a F***ING Month.

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Posted: 28 June 2012 12:12 PM   [ Ignore ]   [ # 464 ]
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Okay, things work all month long, after the last little fiasco, NOW AGAIN WE HAVE THIS PROBLEM, NOW AGAIN MY ACCOUNT SHOWS MY PC MEMBERSHIP AS SUSPENDED? THIS IS REALLY GETTING OLD REALLY QUICK!

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Posted: 28 June 2012 12:20 PM   [ Ignore ]   [ # 465 ]
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Okay, I went through, paid my $7.95, now its time for DAZ to get this crap straightened out, I’m not going to be nice for very long, your time is very very short as far as I’m concerned, I do believe now that I have paid you people yet again! You do owe me something for my money, otherwise it might come down to a major major class action agains DAZ!

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