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Update on Issues with Platinum Club Renewals
Posted: 24 June 2012 12:49 PM   [ Ignore ]   [ # 406 ]
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A very good idea. We will ask the question, and try to get back to you ASAP.

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Posted: 24 June 2012 02:05 PM   [ Ignore ]   [ # 407 ]
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riftwitch - 24 June 2012 12:27 PM

I’m not sure if this has been asked before or not. If I try to change the payment method for my PC membership, the following message pops up:

After you click the Yes button, the current subscription will be cancelled, the items will be added to cart and you will have to proceed to checkout one more time to change the payment method.

If I do this, will I have to pay the $30.00 fee again, or will it be $7.95? I thought it was good to ask before I clicked on ‘yes’.

I really don’t know what to tell you there. I don’t recall anybody asking that before to tell you a definitive yes or no.

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Posted: 25 June 2012 01:50 AM   [ Ignore ]   [ # 408 ]
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I got caught with that on the 15th of june and ended up with paying the $30.00 and Auto renew took out the $7.95 as well. $37 for Membership. Got a ticket in to find out what went wrong.  So just be carefull.

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Posted: 25 June 2012 09:31 AM   [ Ignore ]   [ # 409 ]
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riftwitch - 24 June 2012 12:27 PM

I’m not sure if this has been asked before or not. If I try to change the payment method for my PC membership, the following message pops up:

After you click the Yes button, the current subscription will be cancelled, the items will be added to cart and you will have to proceed to checkout one more time to change the payment method.

If I do this, will I have to pay the $30.00 fee again, or will it be $7.95? I thought it was good to ask before I clicked on ‘yes’.

You could contact sales support and they will help you through it. Britney is great at working these things out.

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Posted: 25 June 2012 02:37 PM   [ Ignore ]   [ # 410 ]
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Scott-Livingston - 24 June 2012 12:09 PM
Rhol Figament - 22 June 2012 04:07 PM

Scott - Thanks.  I know you guys are swamped so I really appreciate the help.

You’re welcome! I’m not actually a DAZ person though…but since they are swamped I like to shout out answers when I can. I find that a quick unofficial response beats waiting for a more complete one…at least most of the time. smile

LOL, been doing the same here, like to help where I can smile

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Posted: 25 June 2012 06:36 PM   [ Ignore ]   [ # 411 ]
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DAZ_bfurner - 25 June 2012 09:31 AM
riftwitch - 24 June 2012 12:27 PM

I’m not sure if this has been asked before or not. If I try to change the payment method for my PC membership, the following message pops up:

After you click the Yes button, the current subscription will be cancelled, the items will be added to cart and you will have to proceed to checkout one more time to change the payment method.

If I do this, will I have to pay the $30.00 fee again, or will it be $7.95? I thought it was good to ask before I clicked on ‘yes’.

You could contact sales support and they will help you through it. Britney is great at working these things out.

Thanks, I’ll drop them a note next week, when I’m more awake; I’m on night shift this week, I can barely think straight when I’m on this shift.

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Posted: 25 June 2012 08:50 PM   [ Ignore ]   [ # 412 ]
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I’m in same situation just noticed that i’m listed as not subbed yet i recievedsthe cupon etc just sent a ticket in sadly i work weirdish hrs,just hoping its not more Borked Verified by Visa troubleas It seesm to be N/S on MY Canadian issued Visa card

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Posted: 26 June 2012 12:00 PM   [ Ignore ]   [ # 413 ]
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Help=Help I have a annual membership to PC club. My account doesn’t show this. My membership is good untill November. I have reported this so many times it’s getting so I’m almost give up.
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Please help me.
Leah

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Posted: 26 June 2012 12:39 PM   [ Ignore ]   [ # 414 ]
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Both you and the previous poster are shown as PC members.

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Posted: 26 June 2012 12:43 PM   [ Ignore ]   [ # 415 ]
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You are a Platinum Club Member according to the member list. Are you seeing the PC prices and discounts in the store?

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Posted: 26 June 2012 01:24 PM   [ Ignore ]   [ # 416 ]
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Richard Haseltine - 26 June 2012 12:43 PM

You are a Platinum Club Member according to the member list. Are you seeing the PC prices and discounts in the store?

No I am not Richard
Also further when I check my newsletter subscriptions and clubs I am only shown as having a General Newsletter subscription and my PC membership as Suspended and I am denied access to the PC Members Only Forums

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Posted: 26 June 2012 01:28 PM   [ Ignore ]   [ # 417 ]
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lesgraham - 26 June 2012 01:24 PM
Richard Haseltine - 26 June 2012 12:43 PM

You are a Platinum Club Member according to the member list. Are you seeing the PC prices and discounts in the store?

No I am not Richard
Also further when I check my newsletter subscriptions and clubs I am only shown as having a General Newsletter subscription and my PC membership as Suspended and I am denied access to the PC Members Only Forums

Have you opened a support ticket yet. It sounds like a permissions error.

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Posted: 26 June 2012 01:31 PM   [ Ignore ]   [ # 418 ]
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Frank0314 - 26 June 2012 01:28 PM
lesgraham - 26 June 2012 01:24 PM
Richard Haseltine - 26 June 2012 12:43 PM

You are a Platinum Club Member according to the member list. Are you seeing the PC prices and discounts in the store?

No I am not Richard
Also further when I check my newsletter subscriptions and clubs I am only shown as having a General Newsletter subscription and my PC membership as Suspended and I am denied access to the PC Members Only Forums

Have you opened a support ticket yet. It sounds like a permissions error.

I did so rRchard last night, 25th june 2012 as soon as I saw that I was listed as suspended.The time of that was at roughly 2200 hrs Eastern DST

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Posted: 26 June 2012 01:34 PM   [ Ignore ]   [ # 419 ]
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lesgraham - 26 June 2012 01:24 PM
Richard Haseltine - 26 June 2012 12:43 PM

You are a Platinum Club Member according to the member list. Are you seeing the PC prices and discounts in the store?

No I am not Richard
Also further when I check my newsletter subscriptions and clubs I am only shown as having a General Newsletter subscription and my PC membership as Suspended and I am denied access to the PC Members Only Forums

I finally called.  they took out my 7.95 on the 2nd which was proper and took out another 7.95 on the 19th, 2 weeks early, and I was still showing cancelled and could not get the forum or anything else.  good thing I had a little extra in my checking account or it would have bounced my account.  they credited my account, and put me back as a member, but i’m just waiting to see what happens next.  Oh, I finally can see my wish list.  The first day since the new store opened. GRRRRRRRRRrrrrrrrrrrrrrrrrrrrrrrrrrr.

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Posted: 26 June 2012 01:35 PM   [ Ignore ]   [ # 420 ]
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Oh, do we not have a PC news letter anymore?

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