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Update on Issues with Platinum Club Renewals
Posted: 21 June 2012 08:53 PM   [ Ignore ]   [ # 391 ]
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Alisa Uh-Lisa - 21 June 2012 08:49 PM
foxylady - 21 June 2012 08:41 PM

What $10.00 credit????????
question

http://www.daz3d.com/forums/viewthread/2380/

Thank you Alisa, I thought I missed something again!

 

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Posted: 21 June 2012 09:00 PM   [ Ignore ]   [ # 392 ]
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You’re welcome!

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Posted: 22 June 2012 03:45 AM   [ Ignore ]   [ # 393 ]
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DAZ_bfurner - 21 June 2012 03:42 PM
leodesign - 21 June 2012 03:10 PM

In hopes of getting a human to read this I’m posting my support ticket info here as well:

I bought a Platinum Club annual membership on the 8th of June - it said there was an error processing the transaction but it did go through - order shows as complete on my account and money’s been taken off the credit card. I don’t see platinum club prices in the store though, and can’t see anything confirming my status as member on my account details. I have been sent the June voucher code by email though.

I reported this on zendesk and mantis but have had no response at all so far.

Order number: 100033739
Zendesk ticket: #102873
Mantis ID: 0047144
E-mail used: .(JavaScript must be enabled to view this email address)

I had a look at my credit card profile as suggested by today’s forum update, but ... I live in South Africa. There is no place to even choose a country. And US states don’t apply at all. How is that helping “those of you outside of the US”?

I’ll hang on and wait to see if this gets resolved, but if it isn’t working by the 5th of July I’m going to request my refund. I don’t want to pass my 30-day money back window.

I just spoke with our Support team. They are working through seven hundred sales support tickets. We are working overtime to get these fixed. Your issue has been updated and now have access to the PC.

It works!!! Thanks so much! {{Happy dance}} smile

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Posted: 22 June 2012 06:40 AM   [ Ignore ]   [ # 394 ]
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Is there a problem with the members only form?  For some reason it will not let me in.  Every thing was good a day ago…

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Posted: 22 June 2012 06:42 AM   [ Ignore ]   [ # 395 ]
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Fine for me here, try logging out and back in again and clear your internet cache/history, best of luck.

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Posted: 22 June 2012 07:07 AM   [ Ignore ]   [ # 396 ]
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You are no longer listed as a Platinum Club Member - please open a support ticket as it appears your subscription has lapsed.

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Posted: 22 June 2012 07:46 AM   [ Ignore ]   [ # 397 ]
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My subscription has lappsed????????  I will try support ticket again but it keeps telling me i need an active acount to make a request.  I have an auto renewing accout so this is very strange…

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Posted: 22 June 2012 08:34 AM   [ Ignore ]   [ # 398 ]
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Richard - Sorry to bug you in a thread for help but i click on create a new accout and it just brings me to my existing account.  I am not going to pay $30 just to make a help request.  Do you know why it just didn’t auto renew like usual?

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Posted: 22 June 2012 08:57 AM   [ Ignore ]   [ # 399 ]
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Rhol Figament - 22 June 2012 08:34 AM

Richard - Sorry to bug you in a thread for help but i click on create a new accout and it just brings me to my existing account.  I am not going to pay $30 just to make a help request.  Do you know why it just didn’t auto renew like usual?

I don’t think you need to create an account to open a ticket, and you definitely don’t need to be a current PC member to open one. Try going to your Account page and logging out, and then log back in and go here: https://helpdaz.zendesk.com/requests/new .

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Posted: 22 June 2012 04:07 PM   [ Ignore ]   [ # 400 ]
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Scott - Thanks.  I know you guys are swamped so I really appreciate the help.

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Posted: 23 June 2012 01:52 AM   [ Ignore ]   [ # 401 ]
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DAZ_bfurner - 21 June 2012 03:44 PM

We are fixing the issue with adding the country to the Credit Card profile. This is being tested today and should be fixed soon.

 


You see, I don’t understand how DAZ could launch the new site on such a basic omission. It’s not even a bug.

 

While we’re at it, I’d like to know what DAZ is going to do about the missing day from the Dream Home Sale? This has not been addressed due to other pending issues but please be aware that you did advertise the dates of the sale period.

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Posted: 23 June 2012 05:30 AM   [ Ignore ]   [ # 402 ]
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yoyodyne5 - 23 June 2012 01:52 AM
DAZ_bfurner - 21 June 2012 03:44 PM

We are fixing the issue with adding the country to the Credit Card profile. This is being tested today and should be fixed soon.

 


You see, I don’t understand how DAZ could launch the new site on such a basic omission. It’s not even a bug.

 

While we’re at it, I’d like to know what DAZ is going to do about the missing day from the Dream Home Sale? This has not been addressed due to other pending issues but please be aware that you did advertise the dates of the sale period.

It’s not easy to be a pc member these days… but still easier than being a Daz employee, I’d wager.

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Posted: 24 June 2012 12:09 PM   [ Ignore ]   [ # 403 ]
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Rhol Figament - 22 June 2012 04:07 PM

Scott - Thanks.  I know you guys are swamped so I really appreciate the help.

You’re welcome! I’m not actually a DAZ person though…but since they are swamped I like to shout out answers when I can. I find that a quick unofficial response beats waiting for a more complete one…at least most of the time. smile

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Posted: 24 June 2012 12:17 PM   [ Ignore ]   [ # 404 ]
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Scott-Livingston - 24 June 2012 12:09 PM
Rhol Figament - 22 June 2012 04:07 PM

Scott - Thanks.  I know you guys are swamped so I really appreciate the help.

You’re welcome! I’m not actually a DAZ person though…but since they are swamped I like to shout out answers when I can. I find that a quick unofficial response beats waiting for a more complete one…at least most of the time. smile


That has always been the beauty of the Daz Forums, so many helpful people.  Sometimes there are many questions which end up on support tickets which could have been solved by help in the forums.

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Posted: 24 June 2012 12:27 PM   [ Ignore ]   [ # 405 ]
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I’m not sure if this has been asked before or not. If I try to change the payment method for my PC membership, the following message pops up:

After you click the Yes button, the current subscription will be cancelled, the items will be added to cart and you will have to proceed to checkout one more time to change the payment method.

If I do this, will I have to pay the $30.00 fee again, or will it be $7.95? I thought it was good to ask before I clicked on ‘yes’.

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