I’ve had enough.
I’ve requested that the money spent on my $69 platinum club membership be credited to my daz account, and that by membership be terminated.
I’m going to spend my $6000 a year somewhere else and not with Daz.
(I’m extremely angry.)
Im slowly getting there too. I have been trying to re-activate my PC membership since the 12th as it ran out on the 10th which means I would have to pay for the time I havent had PC Membership for as it would be back dated to the 10th.
I used to always be logged into the site but now I just cant be bothered.
We have tried very hard to communicate the issues and the progress we are making on taking care of the PC renewal issues. As is our policy, we want to solve the problem, and will work with you to make it right. If you give us an opportunity we will do all we can to work with you to take care of the problem and your frustration.
The transition to our new store has been difficult and not fun for DAZ, but we are plowing through the fixes and working with our customers to correct the errors and struggles that have been faced. If you will contact us we will make it right.
Britney has been very helpfull in allowing me to get a PC Item I wanted in the sale that ended on the 18th, but I still cant re-activate my PC account and to get the Item I did I had to use the money put aside for renewing to buy the product at the Non PC members price so britney could refund the difference and I have to wait until Tuesday now because the refund was a store credit, but I dont mind that.
The thing is I have been trying since the 12th to re-activate as stated above I did contact daz here is what I said and the reply:
My Message: I now have a problem as I am unable to re-activate my PC membership as I did what I normally do and cancelled my subscription from the paypal site, when I goto my subscriptions on the Daz website It still thinks its active but it aint and I cant actvate it again because it will not give me the option I tried clicking the cancel, suspend and update buttons that show on the screen but they just give an invalid request.. :(
Please can you help with this?
All PC Memberships that were moved from our old site to our new site, did error out. We were able to find the fix, and all problem accounts will be resolved by end of business day Monday (6/18/12). Thank you so much for your patience and understanding.