Digital Art Zone

 
   
26 of 47
26
Update on Issues with Platinum Club Renewals
Posted: 21 June 2012 03:07 AM   [ Ignore ]   [ # 376 ]
Member
Rank
Total Posts:  206
Joined  2003-11-27

I’m afraid the business pays the VAT with amount of money that included in the end customer price + customer pays some VAT himself excluding that he also pays off all VATs that had been added through the product production.

 Signature 

Asus P9X79 WS, i7-3930K@4250mHz, Zotac gtx 580 amp2! 3gb + Zotac gtx 580 3gb + PoV gtx 580 3gb, 32 gb 4-ch Geil, 1350 wt Thermaltake, system/soft 240 gb sata III ssd, temp/swap 128 gb sata III ssd, 2 tb sata III hdd, AeroCool Strike-X ST.

Profile
 
 
Posted: 21 June 2012 10:32 AM   [ Ignore ]   [ # 377 ]
Active Member
Avatar
RankRank
Total Posts:  429
Joined  2007-10-08
Sal UK - 20 June 2012 05:18 PM
UHF - 20 June 2012 09:46 AM

I’ve had enough.


I’ve requested that the money spent on my $69 platinum club membership be credited to my daz account, and that by membership be terminated.


I’m going to spend my $6000 a year somewhere else and not with Daz.

(I’m extremely angry.)

Im slowly getting there too. I have been trying to re-activate my PC membership since the 12th as it ran out on the 10th which means I would have to pay for the time I havent had PC Membership for as it would be back dated to the 10th.

I used to always be logged into the site but now I just cant be bothered.

Sal.

We have tried very hard to communicate the issues and the progress we are making on taking care of the PC renewal issues. As is our policy, we want to solve the problem, and will work with you to make it right. If you give us an opportunity we will do all we can to work with you to take care of the problem and your frustration.

The transition to our new store has been difficult and not fun for DAZ, but we are plowing through the fixes and working with our customers to correct the errors and struggles that have been faced. If you will contact us we will make it right.

 

Profile
 
 
Posted: 21 June 2012 11:13 AM   [ Ignore ]   [ # 378 ]
New Member
Avatar
Total Posts:  6
Joined  2006-04-07

As with many of you having your PC Account Expire, mine did not. It was simply Suspended, LOL, it is really funny that it was Suspended. But I waited and yesterday, (Wednesday, June 20), Britney Creek send me an email about the $1 being added to my account and then used to renew my PC Membership.
I just want to say Thank Britney and All DAZ Staff, because I know this has been a PAIN for You as much as for us.


I do have 1 question, though: I am an Annual PC Member, so does the Renewal cover the Annual cost this year or should I be ready to pay my Full Annual Fee next month?

Again Thank You and I look forward to checking out the things I have missed grin


P.S. I did have trouble logging in and so I came to the forum to check things out. After a few more attempts to login had failed I decided to try to enter the “MEMBER’S ONLY” forum. I did enter and apparently the New Cookie over road my old cookies and now all is well in DAZ 3D Land.
Thanks
cool smile

Profile
 
 
Posted: 21 June 2012 01:35 PM   [ Ignore ]   [ # 379 ]
Active Member
Avatar
RankRank
Total Posts:  388
Joined  2003-10-09
DAZ_bfurner - 21 June 2012 10:32 AM
Sal UK - 20 June 2012 05:18 PM
UHF - 20 June 2012 09:46 AM

I’ve had enough.


I’ve requested that the money spent on my $69 platinum club membership be credited to my daz account, and that by membership be terminated.


I’m going to spend my $6000 a year somewhere else and not with Daz.

(I’m extremely angry.)

Im slowly getting there too. I have been trying to re-activate my PC membership since the 12th as it ran out on the 10th which means I would have to pay for the time I havent had PC Membership for as it would be back dated to the 10th.

I used to always be logged into the site but now I just cant be bothered.

Sal.

We have tried very hard to communicate the issues and the progress we are making on taking care of the PC renewal issues. As is our policy, we want to solve the problem, and will work with you to make it right. If you give us an opportunity we will do all we can to work with you to take care of the problem and your frustration.

The transition to our new store has been difficult and not fun for DAZ, but we are plowing through the fixes and working with our customers to correct the errors and struggles that have been faced. If you will contact us we will make it right.

 

Britney has been very helpfull in allowing me to get a PC Item I wanted in the sale that ended on the 18th, but I still cant re-activate my PC account and to get the Item I did I had to use the money put aside for renewing to buy the product at the Non PC members price so britney could refund the difference and I have to wait until Tuesday now because the refund was a store credit, but I dont mind that.

The thing is I have been trying since the 12th to re-activate as stated above I did contact daz here is what I said and the reply:

My Message: I now have a problem as I am unable to re-activate my PC membership as I did what I normally do and cancelled my subscription from the paypal site, when I goto my subscriptions on the Daz website It still thinks its active but it aint and I cant actvate it again because it will not give me the option I tried clicking the cancel, suspend and update buttons that show on the screen but they just give an invalid request.. :(

Please can you help with this?

Thanks.

———————————————————————————————————

Reply:
All PC Memberships that were moved from our old site to our new site, did error out. We were able to find the fix, and all problem accounts will be resolved by end of business day Monday (6/18/12). Thank you so much for your patience and understanding.


:(

Sal.

 Signature 

http://www.daz3d.com/gallery/users/101

Profile
 
 
Posted: 21 June 2012 01:45 PM   [ Ignore ]   [ # 380 ]
Active Member
Avatar
RankRank
Total Posts:  429
Joined  2007-10-08

Sal UK:

We will be getting in touch with you to get this fixed for you. Thanks for the heads up.

Profile
 
 
Posted: 21 June 2012 02:01 PM   [ Ignore ]   [ # 381 ]
Power Member
Avatar
RankRankRank
Total Posts:  1242
Joined  2004-08-24
Sal UK - 21 June 2012 01:35 PM

Reply:
All PC Memberships that were moved from our old site to our new site, did error out. We were able to find the fix, and all problem accounts will be resolved by end of business day Monday (6/18/12). Thank you so much for your patience and understanding.

But they’re not all fixed.  Or are they not talking about the fact that some of our accounts show “No Subscriptions” under MY ACCOUNT and the fact that we never got the $10 credit that some members got?

 Signature 

Cheers,
Alisa

**********************************************************************
Post Count - just add 6775 to what it says here smile
**********************************************************************
Coordinator & updater for KCTC Freebies *Remembering France*

Profile
 
 
Posted: 21 June 2012 02:21 PM   [ Ignore ]   [ # 382 ]
Active Member
Avatar
RankRank
Total Posts:  524
Joined  2009-11-03
Alisa Uh-Lisa - 21 June 2012 02:01 PM
Sal UK - 21 June 2012 01:35 PM

Reply:
All PC Memberships that were moved from our old site to our new site, did error out. We were able to find the fix, and all problem accounts will be resolved by end of business day Monday (6/18/12). Thank you so much for your patience and understanding.

But they’re not all fixed.  Or are they not talking about the fact that some of our accounts show “No Subscriptions” under MY ACCOUNT and the fact that we never got the $10 credit that some members got?


I don’t know what was fixed but maybe I like it. My account should have auto-renewed on the 17th, which it still has not but I’m still showing as active and “never expires” so maybe I got a “free” membership? I’m sure that’s not right but I’m kind of enjoying being an “illegal alien” here for the moment.

 Signature 

Proud Member of the B.W.C.

Profile
 
 
Posted: 21 June 2012 02:30 PM   [ Ignore ]   [ # 383 ]
New Member
Total Posts:  16
Joined  2007-07-06
Alisa Uh-Lisa - 21 June 2012 02:01 PM
Sal UK - 21 June 2012 01:35 PM

Reply:
All PC Memberships that were moved from our old site to our new site, did error out. We were able to find the fix, and all problem accounts will be resolved by end of business day Monday (6/18/12). Thank you so much for your patience and understanding.

But they’re not all fixed.  Or are they not talking about the fact that some of our accounts show “No Subscriptions” under MY ACCOUNT and the fact that we never got the $10 credit that some members got?


What $10 credit?  Hard to keep up on the many threads of “We’re working on it”.  I also have “You have no subscriptions” in the “My Subscriptions” page but seem to be seeing PC prices in the store and the Forum Public Profile says “Member Group:  Platinum Club Members” but nothing lists an expiration date for my Annual membership.

I haven’t posted or opened a ticket because I know people are busy and I didn’t want to add to the noise when they keep saying they’re aware of the problems and working on them.

- Eric

Profile
 
 
Posted: 21 June 2012 02:58 PM   [ Ignore ]   [ # 384 ]
Power Member
Avatar
RankRankRank
Total Posts:  1278
Joined  2008-03-30

I now have a support ticket open, which was done for me by some kind person and Britney has been in touch, I have supplied as much information as I can, and I guess its a wait and see If I get sorted.

 Signature 

[Join the little green box collection party!]
Ianz Place
Daz 3D Documentation
Daz 3D on YouTube
Daz 3D Forum Archive

Profile
 
 
Posted: 21 June 2012 03:10 PM   [ Ignore ]   [ # 385 ]
New Member
Avatar
Total Posts:  4
Joined  2007-10-06

In hopes of getting a human to read this I’m posting my support ticket info here as well:

I bought a Platinum Club annual membership on the 8th of June - it said there was an error processing the transaction but it did go through - order shows as complete on my account and money’s been taken off the credit card. I don’t see platinum club prices in the store though, and can’t see anything confirming my status as member on my account details. I have been sent the June voucher code by email though.

I reported this on zendesk and mantis but have had no response at all so far.

Order number: 100033739
Zendesk ticket: #102873
Mantis ID: 0047144
E-mail used: .(JavaScript must be enabled to view this email address)

I had a look at my credit card profile as suggested by today’s forum update, but ... I live in South Africa. There is no place to even choose a country. And US states don’t apply at all. How is that helping “those of you outside of the US”?

I’ll hang on and wait to see if this gets resolved, but if it isn’t working by the 5th of July I’m going to request my refund. I don’t want to pass my 30-day money back window.

Profile
 
 
Posted: 21 June 2012 03:42 PM   [ Ignore ]   [ # 386 ]
Active Member
Avatar
RankRank
Total Posts:  429
Joined  2007-10-08
leodesign - 21 June 2012 03:10 PM

In hopes of getting a human to read this I’m posting my support ticket info here as well:

I bought a Platinum Club annual membership on the 8th of June - it said there was an error processing the transaction but it did go through - order shows as complete on my account and money’s been taken off the credit card. I don’t see platinum club prices in the store though, and can’t see anything confirming my status as member on my account details. I have been sent the June voucher code by email though.

I reported this on zendesk and mantis but have had no response at all so far.

Order number: 100033739
Zendesk ticket: #102873
Mantis ID: 0047144
E-mail used: .(JavaScript must be enabled to view this email address)

I had a look at my credit card profile as suggested by today’s forum update, but ... I live in South Africa. There is no place to even choose a country. And US states don’t apply at all. How is that helping “those of you outside of the US”?

I’ll hang on and wait to see if this gets resolved, but if it isn’t working by the 5th of July I’m going to request my refund. I don’t want to pass my 30-day money back window.

I just spoke with our Support team. They are working through seven hundred sales support tickets. We are working overtime to get these fixed. Your issue has been updated and now have access to the PC.

Profile
 
 
Posted: 21 June 2012 03:44 PM   [ Ignore ]   [ # 387 ]
Active Member
Avatar
RankRank
Total Posts:  429
Joined  2007-10-08
leodesign - 21 June 2012 03:10 PM

In hopes of getting a human to read this I’m posting my support ticket info here as well:

I bought a Platinum Club annual membership on the 8th of June - it said there was an error processing the transaction but it did go through - order shows as complete on my account and money’s been taken off the credit card. I don’t see platinum club prices in the store though, and can’t see anything confirming my status as member on my account details. I have been sent the June voucher code by email though.

I reported this on zendesk and mantis but have had no response at all so far.

Order number: 100033739
Zendesk ticket: #102873
Mantis ID: 0047144
E-mail used: .(JavaScript must be enabled to view this email address)

I had a look at my credit card profile as suggested by today’s forum update, but ... I live in South Africa. There is no place to even choose a country. And US states don’t apply at all. How is that helping “those of you outside of the US”?

I’ll hang on and wait to see if this gets resolved, but if it isn’t working by the 5th of July I’m going to request my refund. I don’t want to pass my 30-day money back window.

We are fixing the issue with adding the country to the Credit Card profile. This is being tested today and should be fixed soon.

 

Profile
 
 
Posted: 21 June 2012 05:23 PM   [ Ignore ]   [ # 388 ]
Active Member
Avatar
RankRank
Total Posts:  388
Joined  2003-10-09
DAZ_bfurner - 21 June 2012 01:45 PM

Sal UK:

We will be getting in touch with you to get this fixed for you. Thanks for the heads up.

Big thanks for sorting this out for me it is very much appriciated indeed. smile

Sal.

 Signature 

http://www.daz3d.com/gallery/users/101

Profile
 
 
Posted: 21 June 2012 08:41 PM   [ Ignore ]   [ # 389 ]
Member
Avatar
Rank
Total Posts:  111
Joined  2003-10-09

What $10.00 credit????????
question

 Signature 

A fool and her money are soon .....Hey!  Where’s my purse?

Old Post Count:  1110

Profile
 
 
Posted: 21 June 2012 08:49 PM   [ Ignore ]   [ # 390 ]
Power Member
Avatar
RankRankRank
Total Posts:  1242
Joined  2004-08-24
foxylady - 21 June 2012 08:41 PM

What $10.00 credit????????
question

http://www.daz3d.com/forums/viewthread/2380/

 Signature 

Cheers,
Alisa

**********************************************************************
Post Count - just add 6775 to what it says here smile
**********************************************************************
Coordinator & updater for KCTC Freebies *Remembering France*

Profile
 
 
   
26 of 47
26