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Update on Issues with Platinum Club Renewals
Posted: 18 June 2012 04:15 PM   [ Ignore ]   [ # 346 ]
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I thought I had read one one of the thread we were getting a free month.
Mine was suppose to be taking out the 16, a few days ago, it says I’m still a member & there was no charges took out.

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Posted: 18 June 2012 04:16 PM   [ Ignore ]   [ # 347 ]
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chohole - 17 June 2012 06:45 AM
Mirage Dragon - 17 June 2012 06:33 AM

I’m having a bit of weirdness with my PC membership. It says that it’s expired, but it hasn’t been even a month since I renewed. Tis somewhat confusing. hmmm

Join the club, the “Expired Members Club”  We are having a party http://www.daz3d.com/forums/viewthread/1698/

Seriously Daz3D is aware of this problem, tell us it is harmless as long as you can still access the MO forum and see PC prices. They are working on it as a priority issue, and it is gradually getting sorted out.

No I get nothing.  If its Platinum Club its not working… At all.  I don’t even know if I get a discount when I buy.  I think its not giving the discount, but its really hard to tell. The web page no longer describes what I’m paying.

(Seriously… how would I know?  Is “Parkside Point and Interior Poses” supposed to be $9.95?  All the other sets were $1.99.)

Ticket is opened… No reply at all.  Of course.  (Renderosity has sorted two complaints I’ve had in under 1 hour each time… and that was after hours.)


In fact… If my account isn’t brought up to ‘broken’ by tomorrow night… I’m leaving Daz.  (By broken, I mean, my account can get PC discounts.)

Its common practice in industry to have things like schedules and delivery dates for problems.  I am not impressed.  I am getting jerked around.

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Posted: 18 June 2012 04:30 PM   [ Ignore ]   [ # 348 ]
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Alethas Fantasy - 18 June 2012 04:15 PM

I thought I had read one one of the thread we were getting a free month.
Mine was suppose to be taking out the 16, a few days ago, it says I’m still a member & there was no charges took out.

I had read that too but thought it was only for people who had experienced problems previously. Until now, I was one of the fortunate ones who hadn’t experienced any.

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Posted: 18 June 2012 07:46 PM   [ Ignore ]   [ # 349 ]
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chohole - 16 June 2012 01:14 PM

The PC club £6 coupon is here…

You’re lucky; I only got a $6 one… cool grin

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Posted: 18 June 2012 08:07 PM   [ Ignore ]   [ # 350 ]
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I can’t make heads or tails of any of this.
Am I ok?


PRODUCT(S) LAST ORDER AMOUNT
Platinum Club Monthly Membership (1)
                          $0.00

Price:
$7.95


Start:
6/6/12  


Expires:
Never


Period:
Monthly


Next Payment:
-


Next Delivery:
Monthly 6/6/12      


Status:
Expired


Edit

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Posted: 19 June 2012 01:09 AM   [ Ignore ]   [ # 351 ]
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Sigh - I used to be a Platinum member in previous years, had to let it lapse due to finances and then for my birthday my husband bought me an annual membership ... that was 11 days ago. I have seen no indication that I am now a member. I get no discounts—but they mailed me the voucher code for June (that I can’t use because everything is full price!) My support ticket, submitted 11 days ago, have not had any response.

I get that there are issues .. but 11 days? A simple, “We are looking into it” response to the ticket would at least make me feel like they actually cared.

I would like to say that I’m “leaving Daz” but have just made this $99 investment. So I guess I’m stuck.

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Posted: 19 June 2012 01:10 AM   [ Ignore ]   [ # 352 ]
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Ippotamus - 18 June 2012 08:07 PM

I can’t make heads or tails of any of this.
Am I ok?

If the members only forum is working and most of the PC items are $1.99 (some new ones are always priced oddly before they’re cataloged properly) then you should be okay.  The expired thing is just a visual glitch that is in the long line of bugs to be fixed.


Keep watching your account to make sure your privileges stay, that future monthly payments go like they’re supposed to and that you’re getting proper prices.  If any problems pop up, add a support ticket (Help, Contact Us) to the mountain already filed.


Also, look for chohole’s posts above—there’s a party of some sort brewing.  : D

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Posted: 19 June 2012 01:20 AM   [ Ignore ]   [ # 353 ]
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leodesign, if you’re in the States, people seem to be having great luck getting problems solved via the toll-free support number.  1(800)267-5170, either 8 to 5 or 9 to 5 Central time, can’t remember.  Otherwise, yes, it’s an awful wait but there’s really been that many people filing tickets.  They’ve had a long uphill battle getting past all the problems that hit them.


You must have gotten the membership right before they worked out some of those glitches.  I had the same situation but re-registered last week and things went well.  Hope you can get it solved soon…er, human soon, not the one we usually hear about around here.  Good luck!


Edit:  Two or three more posts…I want to earn that little green box…

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Posted: 19 June 2012 10:32 AM   [ Ignore ]   [ # 354 ]
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I opened a ticket four days ago and still there is no change of ticket-status.
My pc membership is still suspended.
I wonder why this porblem is so individual.
When I wanted to buy something a few days ago my pay-profile needed to be updated with the state im living in or something before the payment proceeded.
Was it maybe this problem why there was no renewal of my membership?

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Posted: 19 June 2012 11:11 AM   [ Ignore ]   [ # 355 ]
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leodesign - 19 June 2012 01:09 AM

Sigh - I used to be a Platinum member in previous years, had to let it lapse due to finances and then for my birthday my husband bought me an annual membership ... that was 11 days ago. I have seen no indication that I am now a member. I get no discounts—but they mailed me the voucher code for June (that I can’t use because everything is full price!) My support ticket, submitted 11 days ago, have not had any response.

I get that there are issues .. but 11 days? A simple, “We are looking into it” response to the ticket would at least make me feel like they actually cared.

I would like to say that I’m “leaving Daz” but have just made this $99 investment. So I guess I’m stuck.

You are within the 30 days return period, so they would have no choice but to refund your membership fees.
If you are willing you could wait, it will get sorted out eventually, but how long that will be is anyones guess.

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Posted: 19 June 2012 11:12 AM   [ Ignore ]   [ # 356 ]
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LeeMellon, please read through some of the previous posts.  There are many problems with the new system and everybody at DAZ is scrambling to fix them.  Four days is half or less of what many of us have had to wait.  (See leodesign’s post above.)


The payment profile should contain state, both for bank verification and for recent new laws requiring sales tax on digital purchases.  If you’re in one of the states DAZ has an office, they’re required to add the tax.  I never knew they had any sort of facilities outside of Draper, until last week.  I get charged the tax in CA, though.  Perhaps the other offices are related to the other half of the company, from the merger a year or two ago.

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Posted: 19 June 2012 11:18 AM   [ Ignore ]   [ # 357 ]
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LeeMellon - 19 June 2012 10:32 AM

I opened a ticket four days ago and still there is no change of ticket-status.
My pc membership is still suspended.
I wonder why this porblem is so individual.
When I wanted to buy something a few days ago my pay-profile needed to be updated with the state im living in or something before the payment proceeded.
Was it maybe this problem why there was no renewal of my membership?

I have looked into the issue you describe here. It appears that the order failed because of the lack of information as you described. Now that the information is there in your credit card profile, the orders will process correctly.

For others who have seen this issue, let us know and we will work with you in getting this resolved.

 

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Posted: 19 June 2012 11:29 AM   [ Ignore ]   [ # 358 ]
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scorpio64dragon - 19 June 2012 11:11 AM
leodesign - 19 June 2012 01:09 AM

Sigh - I used to be a Platinum member in previous years, had to let it lapse due to finances and then for my birthday my husband bought me an annual membership ... that was 11 days ago. I have seen no indication that I am now a member. I get no discounts—but they mailed me the voucher code for June (that I can’t use because everything is full price!) My support ticket, submitted 11 days ago, have not had any response.

I get that there are issues .. but 11 days? A simple, “We are looking into it” response to the ticket would at least make me feel like they actually cared.

I would like to say that I’m “leaving Daz” but have just made this $99 investment. So I guess I’m stuck.

You are within the 30 days return period, so they would have no choice but to refund your membership fees.
If you are willing you could wait, it will get sorted out eventually, but how long that will be is anyones guess.

We have just changed the store to not charge Sales Tax in California any longer. The recent changes to the CA tax code make digital purchases not needing to collect the sales tax any longer. Great news!

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Posted: 19 June 2012 12:34 PM   [ Ignore ]   [ # 359 ]
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My monthly membership was suspose to renew on June 16. It didn’t, so I put a thread on Member Only forum about auto renewal.  Yesterday I still had access to Members forum and PC prices.  Today no access to forum or prices,  Subscription says suspended question  I sent another ticket to the help desk.

At least I had subscribe to thread on my thread so I can at least read on my email any response to the problem.  There was a response that said Daz was manually renewing and that members whose memberships expired between May 17 and June 17 will receive a gift certificate in their accounts to cover membership. smirk

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Posted: 19 June 2012 01:53 PM   [ Ignore ]   [ # 360 ]
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My renewal (monthly) says 3 days ago, haven’t checked if the dosh has been taken yet… but can see the PC only forum so assume so, even stranger tho, is it says my next delivery is 3 year AGO… But i’m not expired, which seems to make me the odd man out reading this thread.

Maybe a Deloran tricked out by Doc is next months special? smile

Haven’t bothered with customer support, figured its just more work for the poor over-worked Daz customer support, however if theres a long list of accounts acting weird regarding PC membership might be worth adding my name to it.

Thanks,
Deano

p.s. England just scored, w00t wink

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