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Update on Issues with Platinum Club Renewals
Posted: 15 June 2012 12:24 AM   [ Ignore ]   [ # 301 ]
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You aren’t the only one support has forgotten. I’ve been trying to have an issue dealt with for almost 3 weeks now. Not to do with renewal but still a PC/billing problem. Looked like it was almost resolved, but then suddenly CS seemed to find something better to do.

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Posted: 15 June 2012 01:20 AM   [ Ignore ]   [ # 302 ]
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Just a little story.
I am working in a medium company (about 200 employees), many computers and administration, the software was developed in our company and all worked fine.
One day our company was integrated into a bigger company, then the managers came and said that we have to use the new software from the new company.
The programmers from a external software company did their job and .....nothing works.
Most of our staff is just compensating the unusable software, crashing at least one time per day, when you cannot solve the problem on your own you have to call the hotline (about 1500 € per call because the managers forgot to negotiate a sevice deal).
When asking within the new company the problem is all the same.
That´s what happend this time to DAZ. They had a great site, well working and now this.
Coming from a public institution i thought this will happen only here, i never suspected that this will happen to a private company like DAZ who has to rely on excellent working software.

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Posted: 15 June 2012 01:39 AM   [ Ignore ]   [ # 303 ]
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“My account / My subscriptions” PC membership expiration column now says: “Never”.  :D

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Posted: 15 June 2012 02:06 AM   [ Ignore ]   [ # 304 ]
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12rounds - 15 June 2012 01:39 AM

“My account / My subscriptions” PC membership expiration column now says: “Never”.  :D

I want that too!
I have a lifetime membership at Poserworld.com, but I didn’t know that Daz is offering something like that.

Unfortunately My subscriptions still tells me: You have no subscriptions ... sniff
wink

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Posted: 15 June 2012 02:33 AM   [ Ignore ]   [ # 305 ]
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I now check, my accounts , and My subscriptions is, “You have no subscriptions “

ordinally, I can check my PM status on this page,  can not I?

I bought “Platinum Club Annual Membership” last month,

So I want to know the status about my PM ,,

What should I do to know my status?

And I want to know more clealy about services of PM,,

I feel anxious about it,, I can not use boucher with confidence now,,

I can not check all sticky topics, (and their subscription often are different with “My account page” now.
(because site renewal?) )

Is their any good , precise guidance to understand “PM” and “my Account” of new shop:down:?

 

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Posted: 15 June 2012 04:35 AM   [ Ignore ]   [ # 306 ]
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PM is Private Message  What is it that you don’t understand about it ?

You would really be better of asking questions like this in the New Users Help Forum, and then we can talk you through it without disrupting this update thread.

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Posted: 15 June 2012 04:50 AM   [ Ignore ]   [ # 307 ]
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Erp… lol I think in this case PM = Platinum membership.

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Posted: 15 June 2012 05:35 AM   [ Ignore ]   [ # 308 ]
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ah, OK.  I got confused then.  I think PC member, automatiacally think PM is something different.

Sorry Kita, disregard my last post.

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Posted: 15 June 2012 07:32 AM   [ Ignore ]   [ # 309 ]
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Noobisher - 14 June 2012 11:41 PM

The Platinum Club is still not working right for me.

The pricing at the store is wrong.

Also I didnt get an answer from the support.

I sent an email 5 days ago. :(

You aren’t listed as a Platinum Club Member at all. Did you send an email or open a support ticket? Even if it was a ticket, it may still be in the queue after five days I’m afraid - I’m not sure how long the back log is now.

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Posted: 15 June 2012 08:46 AM   [ Ignore ]   [ # 310 ]
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You aren’t listed as a Platinum Club Member at all. Did you send an email or open a support ticket? Even if it was a ticket, it may still be in the queue after five days I’m afraid - I’m not sure how long the back log is now.

I am a platinum member. But I guess the site upgrade deleted my membership. I am not the only one reading the topics in the forum.

I joined PC at 6. April 2012. Also I regulary get PC emails.
When I look at my account now the Status is “Suspended”. I surely didnt suspend my account. :(

What can I do?

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Posted: 15 June 2012 09:17 AM   [ Ignore ]   [ # 311 ]
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HEADS UP DAZ PC Admins, I was billed twice, on 2 different invoices for the 7.95 monthly charg today, and my paypal dispatched 7.95 automatically on a third transaction. Each of these transactions have a unique order number (?)..  My account says “No subscriptions” under subscriptions.

** I updated my support ticket with this info. I have been requesting for help fixing some transactions since 5-24. Its really getting old already.**

With regard to my status:  I _think_ im the the PC club cause I can access this forum, howerer its the only visible apparent aknowledgement. I cant even tell if I’m seeing PC prices because they dont change after I log in.

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Posted: 15 June 2012 09:24 AM   [ Ignore ]   [ # 312 ]
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Dream Cutter - 15 June 2012 09:17 AM

HEADS UP DAZ PC Admins, I was billed twice, on 2 different invoices for the 7.95 monthly charg today, and my paypal dispatched 7.95 automatically on a third transaction. Each of these transactions have a unique order number (?)..  My account says “No subscriptions” under subscriptions.

** I updated my support ticket with this info. I have been requesting for help fixing some transactions since 5-24. Its really getting old already.**

With regard to my status:  I _think_ im the the PC club cause I can access this forum, howerer its the only visible apparent aknowledgement. I cant even tell if I’m seeing PC prices because they dont change after I log in.

That’s what you should’ve done. As Richard said we are unaware of the back log at this time so we can’t give an ETA on when it can be handled. Just please try and be patient. They are dealing with a lot of people with similar problems and it is taking a bit of time to fix each one.

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Posted: 15 June 2012 09:34 AM   [ Ignore ]   [ # 313 ]
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RE: Determining backlog…It should be possible the system has this feature, note The second bullet here http://www.zendesk.com/product/key-features#3-reporting-analytics

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Posted: 15 June 2012 09:52 AM   [ Ignore ]   [ # 314 ]
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I’m sure they can give us one on the zendesk part. They are still going through a lot emails that were sent when zendesk was down because people were sending in multiple emails on the same problem. Depending on what the issue is some are taking up words of 45min to fix. At that rate you’d only be able to fix 10-11 a day.

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Posted: 15 June 2012 09:58 AM   [ Ignore ]   [ # 315 ]
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I am having an issue with my PC membership auto-renewing.

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