Here is a ticket I just submitted:
Okay, I have been a Platinum monthly subscriber for about 8 years now and this one finally surprises me. I can find absolutely NO information in my account pages regarding being a PC member. No payment agreements, no links to PC status, no links to PC at all. I have been billed (frankly, I did make a recent change to bill via PayPal rather than directly to a credit card - but, WTF?!?!! So now I just get dropped completely?!??!!???!!! Even after PAYING??!!!!?????!!!!)
I found this out because I tried to get my freebie - which isn’t really free since it is basically what I get for paying for the PC, only once I went to check out, it is now a $6 (and change) item and NOT free or $0.00 as it says on the item page. So again, WTF???!!!???
It is bad enough that there is very little of interest for me since the advent of Genesis - another bag of damnit with no real Poser compatibility (yeah, I know, just export it - which REQUIRES DAZ STUDIO and I REFUSE TO install or learn DS [time, HD space, etc] - sorry, regardless of the official press, it doesn’t really work in Poser - but as I said, that is another bag of Damnit); but now I am just summarily dropped from the PC??!!??
Really, is all this website rebuilding worth it?
So, what the hell am I supposed to do now?
At this point, all I can think of is to end the PayPal subscription - which I will do next - and then wait for you all to start looking for your monthly pay.
I am ready to just let DAZ go I guess… Too bad, there are a FEW things I still like in the store… just not the new layout and button click-ey need to click-click-click through more and more and more before actually finding anything useful. You all have got be losing a ton of customers over all this crap. Looks like I am next. You may want to look up just how much I have spent here over the years… Just a thought.
Problem is, here is part 2:
I can’t begin to tell you all just how pissed off I am now… I cannot even get into the members forum now, after cancelling my PayPal subscription. WTF???!!!!!!!!!!!!!!!?????????????
Last I checked, when one PAYED for something (like a monthly membership from May 25 to June 25th), one traditionally gets that something as PAYED FOR. Not so at DAZ!
Since I cannot see any of my PC info in my profile, I cannot re-input a credit card to maintain my membership.
Thank you so much for your years of loyalty and concern…
I suppose it is time to just say goodby.
And so now, it seems the ticket is marked resolved and I am no longer a PC member, despite having payed for it.
Additionally, I should point out that the entire system of now needing to use a coupon or voucher has just added steps and complications, which always adds more opportunity for things to go wrong. DAZ’s entire store has become basically unusable as far as I can tell, due entirely from added complexity.
I think I am actually relieved to just post this and back away from DAZ all together. I have better things to spend my money on, so I shall take this as an opportunity to do just that. Have fun ‘yall.