Digital Art Zone

 
   
18 of 47
18
Update on Issues with Platinum Club Renewals
Posted: 12 June 2012 10:00 PM   [ Ignore ]   [ # 256 ]
New Member
Total Posts:  15
Joined  2009-06-07

I cannot retrieve my coupon for my monthly gift .  When I type in the code it does not accept it .  It is for a 43 dollar purchase and Iam waiting to buy when I can .

I give up !!!http://www.daz3d.com/forums/smileys/#

Profile
 
 
Posted: 12 June 2012 10:07 PM   [ Ignore ]   [ # 257 ]
Active Member
Avatar
RankRank
Total Posts:  429
Joined  2007-10-08
magdalene - 12 June 2012 10:00 PM

I cannot retrieve my coupon for my monthly gift .  When I type in the code it does not accept it .  It is for a 43 dollar purchase and Iam waiting to buy when I can .

I give up !!!http://www.daz3d.com/forums/smileys/#

Please contact our sales support either by phone tomorrow morning or via a support ticket through the Contact Us on the store page.

Sorry you are having problems, we will take care of you.

Profile
 
 
Posted: 12 June 2012 10:08 PM   [ Ignore ]   [ # 258 ]
Active Member
Avatar
RankRank
Total Posts:  564
Joined  2007-02-16

Make sure there are no spaces before or at the end of the coupon code…..  Also make sure you have an eligible item in your cart. The coupon won’t work on PC items ($1.99 items), PA items (any item that does NOT list “Daz 3D” as the Vendor on the product page).... There might have been another restriction but I can’t recall it right now and maybe somebody else can.  I hope this helps, and if not, perhaps somebody else has suggestions!  I used my coupon code a few hours ago without any problem (other than when it asked me to login again it took the code out and I had to go back and reapply the coupon code to my order again)....

Profile
 
 
Posted: 12 June 2012 10:31 PM   [ Ignore ]   [ # 259 ]
New Member
Total Posts:  15
Joined  2009-06-07

I think I have the right products . Here is a copy of what I get .  I have had trouble with coupons before.

thank you for replying .

Image removed by a moderator till resized…please see this thread for info: http://www.daz3d.com/forums/viewannounce/510_98/

Profile
 
 
Posted: 12 June 2012 10:47 PM   [ Ignore ]   [ # 260 ]
Active Member
Avatar
RankRank
Total Posts:  349
Joined  2003-10-09

Magdalene- sorry but they aren’t Daz originals so the coupon can’t be used. It needs to say Daz3D under published items.

Hope that makes it clearer. smile

 Signature 

“Own the day”
Live, Love, Laugh, Dream, Believe  

Profile
 
 
Posted: 12 June 2012 11:02 PM   [ Ignore ]   [ # 261 ]
Active Member
Avatar
RankRank
Total Posts:  564
Joined  2007-02-16

I was trying to check the vendor too because I was thinking those were PA items….


*kicks the new dumb store* The product page has been trying to load for literally 20 minutes now :( My dialup icon was responding to the page loading so I know it was doing something. They said the new store would be faster, but it’s over 3 times slower for me now :( With a monthly time limit, it’s getting to be a complete waste of time attempting to load the store anymore. I’m hoping once the bugs are all worked out things will be different but I highly doubt that will be the case… The forums are the only fast thing on the site for me still :(

Profile
 
 
Posted: 12 June 2012 11:02 PM   [ Ignore ]   [ # 262 ]
New Member
Total Posts:  15
Joined  2009-06-07

Thank you that explains it .  I will remember for the future .
Thanks for your help.

Profile
 
 
Posted: 12 June 2012 11:09 PM   [ Ignore ]   [ # 263 ]
New Member
Total Posts:  15
Joined  2009-06-07

I must say it was better before too and there seemed to be more specials . I am going to have to curb my spending especially as the Aussie dollar has fallen.
I also noticed that it doesn’t notify you when you are accidently repurchasing I had the same product in my cart twice .I thinks thats a worry.Oh well !

Profile
 
 
Posted: 12 June 2012 11:10 PM   [ Ignore ]   [ # 264 ]
Active Member
Avatar
RankRank
Total Posts:  349
Joined  2003-10-09
magdalene - 12 June 2012 11:02 PM

Thank you that explains it .  I will remember for the future .
Thanks for your help.

You’re welcome smile Hope you find something neat to buy!

 Signature 

“Own the day”
Live, Love, Laugh, Dream, Believe  

Profile
 
 
Posted: 13 June 2012 12:02 AM   [ Ignore ]   [ # 265 ]
Addict
Avatar
RankRankRankRank
Total Posts:  5855
Joined  2006-02-20
magdalene - 12 June 2012 11:09 PM

I must say it was better before too and there seemed to be more specials . I am going to have to curb my spending especially as the Aussie dollar has fallen.
I also noticed that it doesn’t notify you when you are accidently repurchasing I had the same product in my cart twice .I thinks thats a worry.Oh well !

That is a known issue and is being worked on ... so we have to be careful when buying older things and be a bit patient.
Edited to add: I even read that Daz is working on the Bundles problem (we didn’t get notifies when buying something that was bought in a bundle before).

 Signature 

I like Bryce, DazStudio, Poser and Vue ... in alphabetical order. And I would probably like Carrara too, if I could find the time to become acquainted with it. Peace?
Poser and Daz Studio Free Resources Wiki: https://poserdazfreebies.orain.org

Profile
 
 
Posted: 13 June 2012 08:58 AM   [ Ignore ]   [ # 266 ]
Active Member
Avatar
RankRank
Total Posts:  787
Joined  2005-09-19
DAZ_bfurner - 12 June 2012 11:35 AM
DWG - 12 June 2012 11:27 AM

Okay, I’m now utterly confused as to whether my PC membership has an issue or not.

Clearly I can post here, I’m also seeing PC items priced at $1.99, while with other items I take it ‘Special Price’ represents the PC discount.

 

OTOH, my subscription status (see below) shows ‘Status = Expired’. Is that a problem or not?

 

The web team is working on this issue. You are fully in the Platinum Club, with all the access for pricing and forum access. This appears to be an issue that the team is working to address. The good news is that you can use your PC privileges. Bad news is the view in your account. We are working on the problem.

Thanks for the answer! I can live with the incorrect labelling until it’s fixed.

Profile
 
 
Posted: 13 June 2012 09:59 AM   [ Ignore ]   [ # 267 ]
Member
Avatar
Rank
Total Posts:  26
Joined  2004-12-31

Here is a ticket I just submitted:

Okay, I have been a Platinum monthly subscriber for about 8 years now and this one finally surprises me. I can find absolutely NO information in my account pages regarding being a PC member. No payment agreements, no links to PC status, no links to PC at all. I have been billed (frankly, I did make a recent change to bill via PayPal rather than directly to a credit card - but, WTF?!?!! So now I just get dropped completely?!??!!???!!! Even after PAYING??!!!!?????!!!!)

I found this out because I tried to get my freebie - which isn’t really free since it is basically what I get for paying for the PC, only once I went to check out, it is now a $6 (and change) item and NOT free or $0.00 as it says on the item page. So again, WTF???!!!???

It is bad enough that there is very little of interest for me since the advent of Genesis - another bag of damnit with no real Poser compatibility (yeah, I know, just export it - which REQUIRES DAZ STUDIO and I REFUSE TO install or learn DS [time, HD space, etc] - sorry, regardless of the official press, it doesn’t really work in Poser - but as I said, that is another bag of Damnit); but now I am just summarily dropped from the PC??!!??

Really, is all this website rebuilding worth it?
So, what the hell am I supposed to do now?

At this point, all I can think of is to end the PayPal subscription - which I will do next - and then wait for you all to start looking for your monthly pay.

Got suggestions?
I am ready to just let DAZ go I guess… Too bad, there are a FEW things I still like in the store… just not the new layout and button click-ey need to click-click-click through more and more and more before actually finding anything useful. You all have got be losing a ton of customers over all this crap. Looks like I am next. You may want to look up just how much I have spent here over the years… Just a thought.

Problem is, here is part 2:

I can’t begin to tell you all just how pissed off I am now… I cannot even get into the members forum now, after cancelling my PayPal subscription. WTF???!!!!!!!!!!!!!!!?????????????

Last I checked, when one PAYED for something (like a monthly membership from May 25 to June 25th), one traditionally gets that something as PAYED FOR. Not so at DAZ!

Since I cannot see any of my PC info in my profile, I cannot re-input a credit card to maintain my membership.
Thank you so much for your years of loyalty and concern…

I suppose it is time to just say goodby.


And so now, it seems the ticket is marked resolved and I am no longer a PC member, despite having payed for it.
Additionally, I should point out that the entire system of now needing to use a coupon or voucher has just added steps and complications, which always adds more opportunity for things to go wrong. DAZ’s entire store has become basically unusable as far as I can tell, due entirely from added complexity.

I think I am actually relieved to just post this and back away from DAZ all together. I have better things to spend my money on, so I shall take this as an opportunity to do just that. Have fun ‘yall.

 

 Signature 

––––––––––––––––––––––––––––––––––
Mitchell Davidson Bentley, MA

Atomic Fly Studios • Creative Consultant
Rising Phoenix Productions • CIO
ASFA • President 2010-2014

Profile
 
 
Posted: 13 June 2012 10:44 AM   [ Ignore ]   [ # 268 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  7674
Joined  2006-03-19

We are trying to get someone to look into your problem.

 Signature 

ARTCollaborations Store on DAZ3D    ARTCollaborations on Facebook

*****Mad Chemistry Lab*****  

 

Profile
 
 
Posted: 13 June 2012 12:24 PM   [ Ignore ]   [ # 269 ]
New Member
Avatar
Total Posts:  21
Joined  2003-10-09

Hi,

My Subscriptions indicate a cancelled account. Though My Subsciptions says next drop is next year—- it says cancelled.

Also. I cannot find my coupon for this month listed anywhere.

Can you help? I’m attaching a screen shot -

Image Attachments
Screen_Shot_2012-06-13_at_Jun_13,_2012-2.21_.04_PM_.png
Profile
 
 
Posted: 13 June 2012 12:45 PM   [ Ignore ]   [ # 270 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  14209
Joined  2003-10-09
barbfmc - 13 June 2012 12:24 PM

Hi,

My Subscriptions indicate a cancelled account. Though My Subsciptions says next drop is next year—- it says cancelled.

Also. I cannot find my coupon for this month listed anywhere.

Can you help? I’m attaching a screen shot -

You are still a Platinum Club member - you can see that by checking your public profile. I’m not sure why it says cancelled - we know it’s saying expired for many, but that’s a new one.

The coupon code was posted in a newsletter, and is also in the first post of this thread http://www.daz3d.com/forums/viewthread/1934/

 Signature 

DAZ Studio Frequently Asked Questions

Index of free DAZ Studio scripts and plugins list

Profile
 
 
   
18 of 47
18