Digital Art Zone

 
   
10 of 47
10
Update on Issues with Platinum Club Renewals
Posted: 08 June 2012 04:57 PM   [ Ignore ]   [ # 136 ]
Member
Avatar
Rank
Total Posts:  161
Joined  2006-10-16

No Daz, I am not xxx and why can I not find my Platinum Club status. Your website had no issues taking my monthly fee today, though.

Profile
 
 
Posted: 08 June 2012 05:43 PM   [ Ignore ]   [ # 137 ]
Member
Avatar
Rank
Total Posts:  86
Joined  2004-03-28

I could kiss you, Mr Bowen. You just identified a pattern in this mess.

If the moderator could make a note, I have the same name come up on my account every time I log in. SO instead of just deleting the name, you might want to take not for a pattern.

Mr Bowen - 08 June 2012 04:57 PM

No Daz, I am not xxx and why can I not find my Platinum Club status. Your website had no issues taking my monthly fee today, though.

Profile
 
 
Posted: 08 June 2012 06:17 PM   [ Ignore ]   [ # 138 ]
New Member
Total Posts:  19
Joined  2003-11-08

It looks like I’m joining the rest of you. My PC Membership was good until July 21, 2013, but it now says that it expired & the new date is listed as June 8, 2013! At least it’s good to know I’m not alone. Misery loves company as the old saying goes.

I also got a notice that I was unsubscribed to the newsletter & the PC Newsletter is no longer listed in my account.

Profile
 
 
Posted: 08 June 2012 06:33 PM   [ Ignore ]   [ # 139 ]
Addict
RankRankRankRank
Total Posts:  5826
Joined  2005-04-16

There has not been a PC newsletter since the new site went up.  I can’t tell if they intend to make one, or just keep using the General one.


Dana

 Signature 

Old post count: 7511

Profile
 
 
Posted: 08 June 2012 06:43 PM   [ Ignore ]   [ # 140 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  8972
Joined  2007-11-06

There was at least one PC newsletter.  The only newsletter subscription option is “General”, but they still have multiple newsletters.

 Signature 

PostgreSQL CMS FAQ
Tutorial: Adding Surfaces in DS
Product Updates: Non-Genesis/G2 DIM Zips
Non-Genesis Items with Metadata
Updated Genesis Products

Profile
 
 
Posted: 08 June 2012 06:55 PM   [ Ignore ]   [ # 141 ]
Member
Rank
Total Posts:  228
Joined  2006-09-01

Please don’t post (not “name”) in the forums, the “name” part. It makes things worse.

Profile
 
 
Posted: 08 June 2012 09:28 PM   [ Ignore ]   [ # 142 ]
Member
Avatar
Rank
Total Posts:  52
Joined  2005-07-09

Sigh.  I’m expired now also.  My end date is correct, but status expired, and I can’t see the PC forum.  But the store shows 1.99 “special” prices— I’m too afraid to buy anything from a system so messed up.

Profile
 
 
Posted: 08 June 2012 09:36 PM   [ Ignore ]   [ # 143 ]
Member
Avatar
Rank
Total Posts:  161
Joined  2006-10-16

sorry

Profile
 
 
Posted: 09 June 2012 02:25 AM   [ Ignore ]   [ # 144 ]
New Member
Total Posts:  13
Joined  2004-01-23
Shawn - 08 June 2012 06:17 PM

I also got a notice that I was unsubscribed to the newsletter & the PC Newsletter is no longer listed in my account.

Me too. Also the notice had a link to “newsletter subscription” ... but the link is not exactly working (requires authentication, which I apparently do not have). I also got the $1 dummy pc annual membership and had my actual membership expired. For some strange reason though the dummy membership account is due to expire a year from now - not even close to the ACTUAL expiration date I’ve paid for. Apparently now getting almost a year free, so ain’t gonna write a ticket about it.


Facepalming over the profound professionalism shown by DAZ.

Profile
 
 
Posted: 09 June 2012 08:03 AM   [ Ignore ]   [ # 145 ]
Power Member
Avatar
RankRankRank
Total Posts:  1454
Joined  2006-07-04

Well, that’s disturbing.


I haven’t had any issues with my PC account, since I’m 1) annual, 2) paid up through November of 2013, and 3) apparently lucky.

But that luck may have run out.


I’ve been checking my PC subscription periodicly with all the issues, and I could have sworn that it said Active… until this morning.

So, where’s the line for “expired but behaving like normal” PC accounts?

 Signature 

DAZ Gallery * * *DA Gallery

Profile
 
 
Posted: 09 June 2012 08:08 AM   [ Ignore ]   [ # 146 ]
Addict
RankRankRankRank
Total Posts:  5826
Joined  2005-04-16

It’s not so much a line as a grumbling mob.  LOL  Mine is like yours.  Monthly (although it’s actually annual), good until May 2013, but expired.  Yet I can see all the prices correctly (I think) and I have access to the Members Only forum.  Whacked!


Dana

 Signature 

Old post count: 7511

Profile
 
 
Posted: 09 June 2012 09:32 AM   [ Ignore ]   [ # 147 ]
Member
Avatar
Rank
Total Posts:  116
Joined  2005-01-15
IanzThingz - 08 June 2012 12:58 PM

I’m sure everything will be fine…. soon…. LOL

Is that DAZ ‘soon’? 

(Sorry, I could not stop myself from typing this post…bad evil side… back into your cage!)

 Signature 

State of residence:  Confusion (as in State of…)
State motto:  “A great place to live, we think, but not really sure.”
State bird:  Cuckoo. (only because the Dodo is extinct) 
State Flower: A rose cause it smells nice or poison ivy because no other state has that as a state flower.

Profile
 
 
Posted: 09 June 2012 11:43 AM   [ Ignore ]   [ # 148 ]
Member
Avatar
Rank
Total Posts:  211
Joined  2005-10-21

Well I have to say that they acted very fast with my account. smile  I discovered yesterday by chance that my PC Sub had ‘expired’, despite the real expiry date being Sept 2013 and sent off a support request.  Don’t know whether that request had been looked at, but when I checked my email this morning there were two from Daz - one saying I’d cancelled my newsletter sub (which seems to happen as a consequence of either the erroneous expiration or the new subscription being created by Daz) and one advising me of the $1 GC, and Annual sub renewal order, which was mentioned by the admin as would be the solution Daz employed.  I am now subscribed for one year from yesterday and though this means I have somehow to recover three remaining months, this is eminently better than being ‘expired’. wink 


I can only thank them for being so prompt in my case and I’m sure they are trying to get around all those who have been erroneously ‘expired’ as quickly as they can.  Also I fancy that the store has been much more stable today and I’ve managed to make a purchase and download without any probs whatsoever, staying ‘myself’ throughout (well at least until I logged out…and was taken back to a cached home/shop page) so hopefully things will improve faster from hereon in.

 Signature 

May I be excused? My brain is full….... tongue wink
My Renderosity store
My dA Gallery

Profile
 
 
Posted: 09 June 2012 12:33 PM   [ Ignore ]   [ # 149 ]
Member
Rank
Total Posts:  39
Joined  2003-10-09

I have been only the monthly subscription for a long time.  I show the correct date for my next payment, but also show expired.  DAZ, please fix the PC club BEFORE you charge me another month.  I’ve heard they are going to extend people a month, but that does nothing for those of us on the monthly subscription.

Profile
 
 
Posted: 09 June 2012 12:42 PM   [ Ignore ]   [ # 150 ]
Active Member
Avatar
RankRank
Total Posts:  392
Joined  2011-05-27

Add me to the list that shows an Expired membership even though it’s not due to expire until November.  I can, however, still view the PC only thread and still show $1.99 for PC items.

 Signature 

Join date: October 2006   Post count:  5327 as of 11-30-2013
DAZ Studio 4 Pro user, Poser Pro 2012 user, Bryce 7 Pro user, Vue 8 Complete user, Photoshop CS4 user.

Profile
 
 
   
10 of 47
10