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Update on Issues with Platinum Club Renewals
Posted: 08 June 2012 12:38 PM   [ Ignore ]   [ # 121 ]
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IanzThingz - 08 June 2012 12:32 PM
Sunfire - 08 June 2012 12:24 PM

After hearing about all the expired accounts I went and looked at mine… So now I’ll just go sit over there with the other people with expired accounts that shouldn’t be and twiddle my thumbs until it’s fixed.

welcome to the ‘expired’ party, grab urself a snack wink

Oh a party… hmm… I do hope it’s not a titanic theme. wink

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Posted: 08 June 2012 12:39 PM   [ Ignore ]   [ # 122 ]
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Oh that’s good cool cheese

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Posted: 08 June 2012 12:54 PM   [ Ignore ]   [ # 123 ]
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Well, at least you are showing an account existing in order for it to have expired

*Whistles*

*puts out snacks for expired and non-existing subscription people*

*hopes Sunfire’s right*

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Posted: 08 June 2012 12:58 PM   [ Ignore ]   [ # 124 ]
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I’m sure everything will be fine…. soon…. LOL

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Posted: 08 June 2012 12:59 PM   [ Ignore ]   [ # 125 ]
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Dark Rider - 08 June 2012 12:15 PM
chohole - 08 June 2012 11:55 AM

It has also been said that we are aware of the “expired” problem, have logged it in and reported it. We are currently waiting for some feedback on this issue. amongst others.

I’m thinking of getting a pocketfrog :D

OK, instead of trying to help next time, I shall just go “ribbit ribbit”

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Posted: 08 June 2012 01:10 PM   [ Ignore ]   [ # 126 ]
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I have been in the PC club since it started.  I now also show as expired.  Just great.

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Posted: 08 June 2012 01:13 PM   [ Ignore ]   [ # 127 ]
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Peggy Walters - 08 June 2012 01:10 PM

I have been in the PC club since it started.  I now also show as expired.  Just great.

Join us for the ‘expired’ party, I know its not a lot of comfort but we still have PC prices and access to our forum.

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Posted: 08 June 2012 01:27 PM   [ Ignore ]   [ # 128 ]
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I must say, the Expired club is not one that I’d join given a choice.  So…where are the snacks at this party?  I’ve got the munchies.  LOL


Dana

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Posted: 08 June 2012 01:30 PM   [ Ignore ]   [ # 129 ]
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DanaTA - 08 June 2012 01:27 PM

I must say, the Expired club is not one that I’d join given a choice.  So…where are the snacks at this party?  I’ve got the munchies.  LOL

Dana

*waves across the room* Beer and soft drinks on the left and meat and veggie snacks on the right smile

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Posted: 08 June 2012 01:32 PM   [ Ignore ]   [ # 130 ]
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I’ll start a new thread, so the party doesn’t clutter up this one, got a feeling *a lot* of people may be coming wink

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Posted: 08 June 2012 01:36 PM   [ Ignore ]   [ # 131 ]
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Moving the party so we don’t clutter this important thread up. see you all here - http://www.daz3d.com/forums/viewthread/1698/ (in the commons in case people have lost there PC forum access.

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Posted: 08 June 2012 01:41 PM   [ Ignore ]   [ # 132 ]
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There’s a party and everything? Man, now I’m feeling left out downer (which is ironic, since technically I was left in)... wink

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Posted: 08 June 2012 01:55 PM   [ Ignore ]   [ # 133 ]
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Scott-Livingston - 08 June 2012 01:41 PM

There’s a party and everything? Man, now I’m feeling left out downer (which is ironic, since technically I was left in)... wink

Everyone welcome at the new venue http://www.daz3d.com/forums/viewthread/1698/ wink

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Posted: 08 June 2012 03:45 PM   [ Ignore ]   [ # 134 ]
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<lays flat on back, four paws in the air, with a lily held between teeth)

Just checked. Got the “dummy” $1 membership earlier today, but my should-run-until-November annual membership is expired. I wouldn’t have noticed, but someone seems to have cunningly labelled it “Norwegian Blue” and nailed it to the Subscriptions page. Looks like I’ll have to join the club… erm, party.

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Posted: 08 June 2012 04:37 PM   [ Ignore ]   [ # 135 ]
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And when I said Consistent communication, I meant that *everyone* needs to be on the same page. I was never directed to Ann’s thread with the instructions.  I read in another thread to submit a ticket. I submitted a ticket. Now I am seeing Bug report. Never saw a response to my ticket. Consistency is an issue. It’s only after contacting Ann that my issue cleared up.

SO thank you Ann. You are grace under fire.

HOWEVER… 6 days without assigning a Zendesk ticket is excessive… And highly unacceptable from a Customer Service standpoint. 24 hrs should be the standard, barring weekends, 48 hrs on the high side. Daz needs to bring on additional staff to help in this situation.

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