And when I said Consistent communication, I meant that *everyone* needs to be on the same page. I was never directed to Ann’s thread with the instructions. I read in another thread to submit a ticket. I submitted a ticket. Now I am seeing Bug report. Never saw a response to my ticket. Consistency is an issue. It’s only after contacting Ann that my issue cleared up.
SO thank you Ann. You are grace under fire.
HOWEVER… 6 days without assigning a Zendesk ticket is excessive… And highly unacceptable from a Customer Service standpoint. 24 hrs should be the standard, barring weekends, 48 hrs on the high side. Daz needs to bring on additional staff to help in this situation.