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Update on Issues with Platinum Club Renewals
Posted: 08 June 2012 09:40 AM   [ Ignore ]   [ # 106 ]
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IanzThingz - 08 June 2012 05:35 AM

very confused, I am now ‘expired’ I purchased a monthly membership in Oct 2011, followed by a annual upgrade later in the same month, IIRC my expire date was December 2012 i think, however the date in the subscriptions bit is march 2013 and is also listed as monthly, I can still access the MO forum and am seeing PC prices, do I need to contact support and how would I do that?
cheers smile

Is that your subscriptions page? Mine doesn’t look like that.

It also says I’m canceled although I seem to be able to access everything. Frustrating place. The gods have put me here to learn patience, I know.

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Posted: 08 June 2012 09:43 AM   [ Ignore ]   [ # 107 ]
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booksbydavid - 08 June 2012 09:40 AM
IanzThingz - 08 June 2012 05:35 AM

very confused, I am now ‘expired’ I purchased a monthly membership in Oct 2011, followed by a annual upgrade later in the same month, IIRC my expire date was December 2012 i think, however the date in the subscriptions bit is march 2013 and is also listed as monthly, I can still access the MO forum and am seeing PC prices, do I need to contact support and how would I do that?
cheers smile

Is that your subscriptions page? Mine doesn’t look like that.

It also says I’m canceled although I seem to be able to access everything. Frustrating place. The gods have put me here to learn patience, I know.

Top image was the order details for my annual renewal and the bottom image is a cropped part of the subscriptions page. smile

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Posted: 08 June 2012 09:45 AM   [ Ignore ]   [ # 108 ]
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I know I’m a PC member because I’m in here. If I weren’t, I couldn’t comment on this topic. I’m getting ready to spend money that in truth, I should wait to spend when I have a PC coupon… but I have to spend when I have the money. As an illustrator, maker of custom interracial tubes for books covers, I have to keep my supplies HIGH and up to the most current - best of - and waiting, could lose me out.

Example… someone sends a request for a character wearing a particular article of clothing, looking a certain way, hoping for as much realism as possible and what I might need is in the market… not IN my runtime… I might not be able to satisfy that order or need and thus, not make money on creating for that possible customer.

Soooo - I have to accept the status here and hope that later, I’ll get a greater reward.

I will be SO glad when this mess is cleaned up and we - you - Daz3d are back on track and everyone is happy again. But me, I can’t sit and wait - I have to keep going and hope for the best as I go.

Holding out for a $6 coupon against a purchase could lose me $45 on a custom order. That, I cannot afford.

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Posted: 08 June 2012 09:56 AM   [ Ignore ]   [ # 109 ]
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If I’m not showing in my account as a PC member, I can’t get the PC newsletter with the ‘code’, I’m no longer getting the monthly $6 incentive, even if I did get the monthly $6 it is only good on a couple of things that I might possibly want, why is DAZ still charging me $7.95 per month?  Isn’t it time to stop expecting the customer base to straighten out problems with the new store that should’ve been fixed BEFORE launching on the general membership?  I am a customer, not a share holder.  DAZ is not the only 3d store on the net, although I used to think it was the best.  Customers can take their money and go to a store that works and the vendors will follow.  I should not have to beg DAZ to make the store shopable, or to honor their PC Club commitment for a $6 voucher/coupon/store credit for loyal PC customers.  I’ve been a PC member for many years but this fiasco is the proverbial straw.  Can anyone tell me why anyone should remain a club member?

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Posted: 08 June 2012 09:59 AM   [ Ignore ]   [ # 110 ]
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peacox - 08 June 2012 09:56 AM

If I’m not showing in my account as a PC member, I can’t get the PC newsletter with the ‘code’, I’m no longer getting the monthly $6 incentive, even if I did get the monthly $6 it is only good on a couple of things that I might possibly want, why is DAZ still charging me $7.95 per month?  Isn’t it time to stop expecting the customer base to straighten out problems with the new store that should’ve been fixed BEFORE launching on the general membership?  I am a customer, not a share holder.  DAZ is not the only 3d store on the net, although I used to think it was the best.  Customers can take their money and go to a store that works and the vendors will follow.  I should not have to beg DAZ to make the store shopable, or to honor their PC Club commitment for a $6 voucher/coupon/store credit for loyal PC customers.  I’ve been a PC member for many years but this fiasco is the proverbial straw.  Can anyone tell me why anyone should remain a club member?

If you are a PC member and not seeing it in your account details, file a support ticket, they are going through them and correcting. smile

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Posted: 08 June 2012 10:01 AM   [ Ignore ]   [ # 111 ]
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Back on topic, sort of, lol

DAZ_bfurner - 06 June 2012 12:01 PM


Is it possible for you all to put the super suit back on sale for those waiting for the PC Coupon/Voucher so they can get the Super suit as well and also considering that on and off the Super Suits prices have been reset and/or wrong?
Yes, we will put it back on sale, but we are waiting for the coupons to be working properly in the store. We don’t know when that will be fixed, but we are hoping it won’t take very long.


I see a lot about the SuperSuit being put back on sale when all the coupon/store issues are settled, but what about other items, most notably for me is the Fantasy Bath.

I am not seeing my additional 30% PC discount, nor am I able to use my missing coupon. So will this be put back on sale also??


sorry, I can’t seem to get the “bold” to go away on my comment.

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Posted: 08 June 2012 10:04 AM   [ Ignore ]   [ # 112 ]
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peacox - 08 June 2012 09:56 AM

If I’m not showing in my account as a PC member, I can’t get the PC newsletter with the ‘code’, I’m no longer getting the monthly $6 incentive, even if I did get the monthly $6 it is only good on a couple of things that I might possibly want, why is DAZ still charging me $7.95 per month?  Isn’t it time to stop expecting the customer base to straighten out problems with the new store that should’ve been fixed BEFORE launching on the general membership?  I am a customer, not a share holder.  DAZ is not the only 3d store on the net, although I used to think it was the best.  Customers can take their money and go to a store that works and the vendors will follow.  I should not have to beg DAZ to make the store shopable, or to honor their PC Club commitment for a $6 voucher/coupon/store credit for loyal PC customers.  I’ve been a PC member for many years but this fiasco is the proverbial straw.  Can anyone tell me why anyone should remain a club member?

You are obviously being recognised as a PC member, othjerwise you wouldn’t be able to post in this forum

Daz3D are working on sorting out the coupon problem, at the moment coupons are just not working right, so they are holding fire on issuing them until they have sorted out the prolem.

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Posted: 08 June 2012 10:29 AM   [ Ignore ]   [ # 113 ]
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Sadly, I can see by the replies to my post that the post wasn’t read at all but was skimmed for keywords and given a ‘rubber stamp’ reply that did not answer my questions at all!  Having basic intelligence I can tell that I am still being recognized as a PC member.  None of the answers are for the questions I asked!

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Posted: 08 June 2012 10:32 AM   [ Ignore ]   [ # 114 ]
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UPDATE

Okay, without doing anything like submitting support tickets, just posting the “expired” in this thread, I just received the $1.00 credit re-subscribe annual renewal notification in my email so am again “Active”. Cheers.

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Posted: 08 June 2012 10:44 AM   [ Ignore ]   [ # 115 ]
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peacox - 08 June 2012 10:29 AM

Sadly, I can see by the replies to my post that the post wasn’t read at all but was skimmed for keywords and given a ‘rubber stamp’ reply that did not answer my questions at all!  Having basic intelligence I can tell that I am still being recognized as a PC member.  None of the answers are for the questions I asked!

I answered the question that was relevant to the topic of the thread.

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Posted: 08 June 2012 11:40 AM   [ Ignore ]   [ # 116 ]
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My account says expired and has a link to click if I want to fix it.  When I click that link it is charging me $5.57.  DAZ has already charged my credit card $7.95 for this month.  I KNOW this is not worth $13.52.  How can I keep them from charging my cc anymore money without shutting down my PC account?

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Posted: 08 June 2012 11:55 AM   [ Ignore ]   [ # 117 ]
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It has also been said that we are aware of the “expired” problem, have logged it in and reported it. We are currently waiting for some feedback on this issue. amongst others.

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Posted: 08 June 2012 12:15 PM   [ Ignore ]   [ # 118 ]
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chohole - 08 June 2012 11:55 AM

It has also been said that we are aware of the “expired” problem, have logged it in and reported it. We are currently waiting for some feedback on this issue. amongst others.

I’m thinking of getting a pocketfrog :D

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Posted: 08 June 2012 12:24 PM   [ Ignore ]   [ # 119 ]
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After hearing about all the expired accounts I went and looked at mine… So now I’ll just go sit over there with the other people with expired accounts that shouldn’t be and twiddle my thumbs until it’s fixed.

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Posted: 08 June 2012 12:32 PM   [ Ignore ]   [ # 120 ]
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Sunfire - 08 June 2012 12:24 PM

After hearing about all the expired accounts I went and looked at mine… So now I’ll just go sit over there with the other people with expired accounts that shouldn’t be and twiddle my thumbs until it’s fixed.

welcome to the ‘expired’ party, grab urself a snack wink

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