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Update on Issues with Platinum Club Renewals
Posted: 06 June 2012 12:01 PM   [ Ignore ]
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Those of you who have had issues with your Platinum Club Renewals not updating properly…the issue should have been fixed. If not please let us know and we will look at each person to be sure it’s taken care of properly. The Free month of membership should have already been added to those who saw this issue.


For those who have an annual membership, will they get an extra month added to the end so they also benefit from the free month?
Only if their accounts have had issues will they be given a free month of membership. It will be added so their membership should be extended a month.


Is it possible for you all to put the super suit back on sale for those waiting for the PC Coupon/Voucher so they can get the Super suit as well and also considering that on and off the Super Suits prices have been reset and/or wrong?
Yes, we will put it back on sale, but we are waiting for the coupons to be working properly in the store. We don’t know when that will be fixed, but we are hoping it won’t take very long.


Steve Kondris (on the old forums) had mentioned a solution to the $6.00 PC Vouchers but no one has seen said solution or any other solution to take it’s place this month. Will there be one? If so, when can they expect to see it?

This is part of the issue with the coupons in the store. We hope to have this in the near future. We are not sure when this will be completed.
The coupons are now working as of June 12th, 2012. We are working out other details and capabilities with coupons in the near future.


Many PC Members are not showing up as a PC Member in their account, is that across the board or could those members have an issue that needs checked into?
We need email addresses for those who are affected. The web developers believes most of these should be working now. Please log a bug ticket in our bug tracker so we can take care of it. Login here:  https://bugs.daz3d.com/  Now in the top right corner under Project, select DAZ Web Search, and then select Report an Issue. Give as much information as possible of the problem and we will dive into fixing it for you.


Also, if you happen to see on our store, If you are not “Some Other Name”. The solution is to Clear your Cache and Cookies in your internet browser, the force a refresh on the page. This has never given you access to other account data. Your account is and has always been safe.


More information on this topic can also be found here: http://www.daz3d.com/forums/viewthread/1145/

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Posted: 06 June 2012 12:05 PM   [ Ignore ]   [ # 1 ]
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Many thanks for the updates, i’m one of the few who hasn’t had any real problems with my PC membership or the store, but good to hear that everyone should be fine now grin

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Posted: 06 June 2012 12:13 PM   [ Ignore ]   [ # 2 ]
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Thank you very much for the update. I hate to be the one to ask this but I had thought the free month was originally to be in lieu of 30 days notice on changes to the platinum club? Are general problems with not being able to get PC prices/items and difficulties overall with the store considered having “had issues”?

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Posted: 06 June 2012 12:33 PM   [ Ignore ]   [ # 3 ]
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Hi,
Pc member not showing - mean this under My Subcriptions?
Thanks.

Bye
rk.

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Posted: 06 June 2012 12:38 PM   [ Ignore ]   [ # 4 ]
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Thanks for the update on things.


My PC membership still isn’t showing in my account, so I guess I’ll submit a bug report.


On a related note, will all the items in the super suit promotion be extended/put back on sale when the coupon issue is resolved, or only the super suit bundles themselves?

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Posted: 06 June 2012 12:56 PM   [ Ignore ]   [ # 5 ]
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We do not know what DAZ3D’s intentions are as far as putting everything on sale or just the suit. I would like to think it would be all the DO items.

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Posted: 06 June 2012 12:56 PM   [ Ignore ]   [ # 6 ]
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I just tried to renew my PC membership ( I had auto renew turned off just in case I ever had a time when I couldn’t get money on my visa debt card in time) and the store is trying to charge me 20.97.  I hate to put in a support ticket as I know the DAZ staff is swamped right now and my current PC doesn’t expire until 6/12.  Shall I wait or contact support?

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Posted: 06 June 2012 01:01 PM   [ Ignore ]   [ # 7 ]
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I’m hoping so too Frank.

I might just bite the bullet and buy the item I’ve been waiting for the coupon for just in case. I’m sure I’ll find something else to spend it on later in the month, and I’d kick myself if I missed the sale price and its not extended for whatever reason.

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Posted: 06 June 2012 01:05 PM   [ Ignore ]   [ # 8 ]
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Does not getting your coupon, seeing different prices, or other people’s names on your account, no shopping or galleries count as an issue.
I think it is an issue.

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Posted: 06 June 2012 01:09 PM   [ Ignore ]   [ # 9 ]
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As far as seeing other peoples names a post was made here http://www.daz3d.com/forums/viewthread/1557/ to a possible fix.

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Posted: 06 June 2012 01:13 PM   [ Ignore ]   [ # 10 ]
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StrayTrain - 06 June 2012 01:05 PM

Does not getting your coupon, seeing different prices, or other people’s names on your account, no shopping or galleries count as an issue.
I think it is an issue.

*LIKING* this post.  Unbelievable.

-MJ

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Posted: 06 June 2012 01:22 PM   [ Ignore ]   [ # 11 ]
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No one has their coupons yet - from Blaine’s post it appears they are still having issues sorting those out.

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Posted: 06 June 2012 01:29 PM   [ Ignore ]   [ # 12 ]
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StrayTrain - 06 June 2012 01:05 PM

Does not getting your coupon, seeing different prices, or other people’s names on your account, no shopping or galleries count as an issue.
I think it is an issue.

Don’t forget corrupted downloads or things that refuse to download. As well as repeating the fact that the whole darn store has been pretty much unusable for a couple of weeks, something which DID eat up PC membership PAID FOR time. So, yes, I do believe that means we have all had ‘issues’ with our accounts.

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Posted: 06 June 2012 01:48 PM   [ Ignore ]   [ # 13 ]
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Thanks for the update - it is appreciated!

DAZ_bfurner - 06 June 2012 12:01 PM

For those who have an annual membership, will they get an extra month added to the end so they also benefit from the free month?
Only if their accounts have had issues will they be given a free month of membership. It will be added so their membership should be extended a month.

Hmm, with due respect, others have had issues, too - not necessarily that one, but issues.  Like this:

DAZ_bfurner - 06 June 2012 12:01 PM

Many PC Members are not showing up as a PC Member in their account, is that across the board or could those members have an issue that needs checked into?
We need email addresses for those who are affected. The web developers believes most of these should be working now. Please log a bug ticket in our bug tracker so we can take care of it. Login here:  https://bugs.daz3d.com/  Now in the top right corner under Project, select DAZ Web Search, and then select Report an Issue. Give as much information as possible of the problem and we will dive into fixing it for you.

Is there a way to verify that something you have flagged as private in bug fixes is indeed private?

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Posted: 06 June 2012 01:57 PM   [ Ignore ]   [ # 14 ]
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Some of us have been unable (in some cases unwilling) to spend money on unstable and seemingly unsecure website, so we have been unable to use our PC membership except for the forums. I think at the very least Daz should give all PC a free month. But obviously the cult of Daz will absolve them of having to make any proper goodwill gestures.

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Posted: 06 June 2012 02:12 PM   [ Ignore ]   [ # 15 ]
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I think private reports have a little padlock next to them - there’s was certainly some indicator by them. Of course if you are wanting to verify you have to make the report, so you’d need to put your email in a note not in the original report I think.

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