I am having a problem with the one and only purchase I’ve made since the site change - FirstBastion’s Cliff And Climb, which I purchased Sunday before last. I’d just like to know if this is yet another ‘new store’ problem, or if it’s a mistake made by the PA or DAZ staff who uploaded the files to the market place when it first came out.
The product should be supplied as two installers: one a Poser format one containing the props, poses, and hand and face files to be installed into a runtime; and one a DS format one just to install the DS material presets for the props into a DS Content/Library. This is stated on the product page, and is consistent with other FirstBastion products.
After purchase, My Downloadable Products did indeed show two downloads (well, 4 if you include the Mac versions ... I’m a Windows user), one labelled as ‘Cliff and Climb - exe - pc’, and the other as ‘Cliff and Climb - DS Materials - exe - pc’. So far, so good and as expected.
The first of those two links brought me a file called 11618_1_dpc_CliffandClimb_1.exe, 39.5MB, and as indicated by the _dpc_ was indeed the Poser format file installer which installed the props, poses and face and hand files into a runtime.
However, the ‘Cliff and Climb - DS Materials - exe - pc’ link gave me a file called 11618_2_dpc_CliffandClimb_2.exe, also 39.5MB, where it should have had a _ds_ name, not a _dpc_, as it’s just a DS format file installer, and should be a lot smaller as it’s only the material presets for the props. On running it, it did what i suspected it would do: it just installed all the Poser files again - exactly the same Poser files again. Indeed the contents of the FileList files is completely identical - the only difference is the one having the 1s in the filename and the other the 2s.
So, the store link that should produce the sintaller for the DS MATs is linking the wrong file (it’s just the Poser installer again with 2s for 1s in the filename), and I don’t have the DS MATs ... which is an issue for me as I bought the product for use in DS, not Poser. I did first email DAZ support as the ticket system wasn’t working, then raised a ticket when that did start working. I finally got a reply today that was completely useless, just telling me to redownload (resetting if necessary, which it was), which I did, but got the same, wrong file. My impression from the support reply was that they hadn’t actually really read what I’d written, or they hadn’t understood it, or they assumed I was some idiot whose word couldn’t be taken for the problem and its nature.
So, if anyone else who bought the FirstBastion Cliff And Climb product before the store change reads this, I would appreciate if you could check whether you actually got the proper DS MAT file installer that did install the DS MATs into a DS content or My Library folder (should be in “Environments\First_Bastion\CliffnClimb DS Mats” in your DS content or My Library folder, apparently), as I’d like to know whether the wrong file was uploaded to the store originally, or if this is a ‘new store’ issue.
And I don’t know how it works for PAs, but if FirstBastion reads this, perhaps you can do something about getting the correct DS MAT file installer linked by the store.
I must say that with all the other things wrong with the store and forums, this mess up on the one purchase I’ve made since the site change and the pathetically inadequate help given by support after nine days waiting means I won’t be buying anything from DAZ again until I have seen substantail evidence of massive improvements.