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Daz Vendors - listen closely
Posted: 25 January 2013 02:23 PM   [ Ignore ]   [ # 76 ]
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Posted: 25 January 2013 04:18 PM   [ Ignore ]   [ # 77 ]
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Rebuttals… or …Digging Myself a Deeper Hole.

Thank you for the replies and opinions. I’m always open to new ideas.

Actually, this will be the one and only time I respond to replies on “this” topic due to the amount of time it takes. (OK… you can stop clapping now. ) grin

Male-M3dia - 25 January 2013 05:55 AM
7thStone - 25 January 2013 04:27 AM
Male-M3dia - 25 January 2013 12:24 AM
RAMWolff - 24 January 2013 11:36 PM

Well….......while the title may be misleading my question is this.  Why the hell haven’t all you merchants jumped down DAZ pipe about how shitty this site is.  I highly doubt folks are making the kind of money they used to make here.  DAZ main concern is making money off of products sold here and make in house but their web site is STILL crippled at almost a year now in both the store and the forums.  Sorry but it’s just pathetic and unprofessional.  You can bend over to defend DAZ but you know that’s really not what needs to be done.  it’s frustrating beyond anything I’ve ever dealt with as a client and member of a forum.  I don’t like it one bit.

LOL, you’re acting like we haven’t said anything. wink

But here’s the thing about the sale dates… it kind of screams of “buy now” doesn’t it? So, to be honest, it’s not such a bad idea. It’s kind of like going to a grocery store and seeing TV dinners that are normally $3 on sale for 5 for $10. They don’t have end dates on the sale, but you kind of know to go ahead and stuff ‘em in your basket because they may not be that price for long. If they had dates, you’d be tempted not to get it now and come back later.

So I see why it isn’t a high priority; if you see something on sale… grab it. wink

I’m sorry, but that psychology just doesn’t work for me, and due to the number of times I see this topic come up in the forums I am guessing it doesn’t work for many others. 3D content is not a “necessity” and therefore I like to have time to think about a purchase before I make it. I don’t like being pressured to buy because there is no end date on a sale and having to worry about when the sale will expire. Unless I really like an item and know I can use it I will always bypass a sale that does not have an end date, and unintentionally, I may never consider buying the item again. It may seem counter intuitive, but if the sale has an end date I feel less pressured to buy the item because I will know how much time I have to think about the purchase, will therefore feel more comfortable about the purchase, and as a result be more likely to make the purchase. Not having an end date has meant that I’ve let more and more sales slip by without taking advantage of them, that I’ve become more and more dissatisfied with the DAZ store, and that I have been buying less and less. (Perhaps I’m just abnormal *wink*)

Also, I’ve been trying to be patient, but find myself agreeing with others in the opinion that the new site is a step backwards. It broke more then it fixed. Tools for selling and promoting product that worked before have been lost and not been replaced. Sigh…

But it does work for many people otherwise it would have been changed by now. Keep in mind forum member are a tiny part of people who buy and most people don’t even bother to come into the forum. So if you are the ones that say “I’ll just buy it later”, then you run the risk of missing the sale, which is really the point. Stores generally want to buy stuff preferably right then not later, but they also place things so where you will buy extra because they’re on sale with no noticeable end dates. All part of buying more while you’re in store… so really it does work.

“But it does work for many people otherwise it would have been changed by now.”

Just because it may work for many people doesn’t mean it would have been changed accordingly by now, although it may increase the chances it would have been changed. Also, I don’t know you and don’t have the data to support or deny the statement. It may be true for the DAZ store, but I am not going to accept it on faith. (Note: I would expect everyone to treat any statements I make with the same respectful skepticism.)

I am well aware that forum members are a small part of the entire Poser/DAZ community or customer base. I also tried to make it clear that I do not fit the general category of customers that will say “I’ll just buy it later”. I am a little different. I’ll buy anywhere from immediately to a day later “depending on the product itself”. My point is that I am not an impulse buyer. I’m what could be called a “horse trader”. The push to buy “now” doesn’t work on me, and I am not alone in this (although I do not know the general percentage of other customers who share similar views). The push to buy now just pisses me off. That is one of the reasons why I would argue for an end date on sales, and that is the only thing I am arguing for here… is an End Date on sale advertising. I don’t see that much harm in adding the end date to sales to make them a bit more appealing to a wider audience. Sure, a few people might delay their purchases if they know they have a certain length of time to make a purchase and then miss the sale because they delayed and forgot about it. Under such circumstances, “as they apply to the DAZ store”, I would expect the customer to quickly learn to correct their behavior if they wished to take advantage of future sales. I’m simply of the opinion that the advantages of having an End Date on sales out weigh the disadvantages.

Yes, stores do preferably want you to buy stuff right then and there and not later, and encourage you to buy extra because of the sale, with or without noticeable end dates (However, more often then not the end dates are listed in the advertising in my experience). But please be careful with those comparisons because the DAZ store interaction with customers is not exactly the same as the type of stores you are referencing. Therefore, sale strategies may need tweaking. For example, the idea of selling more then one of an item to a customer does not exactly hold up with the DAZ store and the type of products it sells. A small point I know, but such differences can affect the sales strategy.

Harry Dresden - 25 January 2013 06:48 AM

Actually not all that many people are complaining or have stopped buying. Since I’m in a ‘cut the bull’ mood lately I’ll tell you right now that I just roll my eyes when I see ‘I’m no longer buying here’ threads. People have this silly notion of David vs Goliath in their heads when it comes to business. Here’s a newsflash - You’re not David and the giant is not going to fall because you dared to speak out against it. You’re not important, you’re not valued, you’re not loved and you’re not respected. All they want from you is your money. That’s all any business ever want from a client. Oh sure, they might make you believe that they care but blimey mate, do you honestly think someone lies awake at night somewhere in Utah and worries about that guy who threatened to stop buying? No! Instead they lie awake and think of the next big thing they can create to hook you in.

That’s why I love DAZ. They don’t hide the fact that all I am to them is $$$. I feel safe knowing that. cheese

From my perspective, enough people have complained “in different threads” about this issue, since the debut of the new website, to give it some significance and legitimacy. How many people would actually complain about it if everyone in the community participated in the forums I have no way of knowing. It could be just the tip of the ice burg or an ice cube.

I have to roll my eyes at your eye rolling. wink I was simply stating a fact. I am buying less content from the DAZ Store these days and one of the reasons is the lack of End Dates on sales, not to mention other lost product promotion tools and methods formerly employed by DAZ; which made it more likely I would be aware of and buy DAZ store product. I’m not stating this fact out of any emotional dislike for DAZ, nor do I wish DAZ any harm or disrespect. Nor did I say I had or threaten to stop buying from DAZ based on this one minor complaint. I simply wish to suggest possible changes for improving the customer experience in the DAZ store. There is no bullshit in this, though I can see how you might interpret it that way, and no real reason to roll your eyes. … roll your eyes if you wish, though. I do understand the point you are making about some of the complaining that goes on in the forums. I just wish you wouldn’t read all this extra baggage into my posts, but we don’t know each other, so it is in some way inevitable.

You had no way of knowing this, but I do full well realize that my post was kind of like David vs. Goliath. I do know the likelihood of anyone seeing my post to whom it will matter to and who can affect change is extremely remote at best. Yes, I am $$$ to DAZ. Yes, the Universe is unfair and uncaring. Doesn’t mean I can’t post an opinion anyway if I so feel like it. Hell, perhaps I may even learn something by posting my opinion.

Best regards.

 

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Posted: 25 January 2013 04:44 PM   [ Ignore ]   [ # 78 ]
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As the world’s foremost impulse buyer, sales work a little too well on me. If I see something I want, it’s mine. Admittedly that’s sale or no sale, but I won’t deny that if torn between a choice between two, and one is on sale, the sale item goes in the basket. That said, I did make a concerted effort to ensure I bought the Young Teens on the release day because I knew there was going to be a significant discount for early birds. That, and I dearly wanted to get my hands on them from the minute I’d heard about it, but the sale certainly pushed the right buttons to guarantee the purchase.

Sale psychology won’t work on everyone, but it really does work. There are literal reams of papers detailing the psyche of the average shopper so that retailers can maximize their sales. Love them or hate them, sometimes not having a sale end date is half the sale in itself.

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Posted: 25 January 2013 05:37 PM   [ Ignore ]   [ # 79 ]
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I think that end dates are starting to crop up…the last newsletter had a specific end date (granted it was in fine print, at the bottom…but it was there…)

Something to the effect ‘through January 27’...

Ah yes…the M5/H5 free deal…

“Take advantage of this extremely limited time offer and bring our most popular characters home with you today, for FREE! Offer ends Sunday night, January 27th.”  <===End Date!!!!!

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Posted: 25 January 2013 05:51 PM   [ Ignore ]   [ # 80 ]
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Ooops! Breaking my word a little herein… after saying I wouldn’t post anymore replies to this topic.

I’ll be quick.

Yes, I’ve noticed that End Dates have been appearing in newsletters lately and I am grateful. However, I’ve also noticed that people still miss them, not because they are in fine print (which is an acceptable practice in my opinion) but because not everyone gets the newsletters. If a customer really wants to know a sale’s end date they should be able to find it on their own without too much digging. This is one of the reasons why I would argue for listing the sale end dates in fine print on product pages.

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Posted: 25 January 2013 05:58 PM   [ Ignore ]   [ # 81 ]
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Harry Dresden - 25 January 2013 12:37 PM

I hear you. That’s a global thing though. It’s as if governments all over the world got together at some point and said ‘All people who owns a business must be rich and should therefore pay super super tax’.

High level employees also get punished this way. I pay 25% tax on my income. That’s one quarter of my pay check gone every month. But then again, welcome to Africa. Lol. LOL

Don’t come to Denmark then, here everyone pay at least 35% of their income plus 25% tax on all goods. For a new car you pay 105-180% in taxes depending on the price, i.e. a $50.000 car may end up costing $125.000 after tax. Gasoline cost close to $8 per US gallon. About 200% tax on electricity. I could go on…

 

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Posted: 25 January 2013 07:56 PM   [ Ignore ]   [ # 82 ]
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mjc1016 - 25 January 2013 05:37 PM

I think that end dates are starting to crop up…the last newsletter had a specific end date (granted it was in fine print, at the bottom…but it was there…)

Something to the effect ‘through January 27’...

Ah yes…the M5/H5 free deal…

“Take advantage of this extremely limited time offer and bring our most popular characters home with you today, for FREE! Offer ends Sunday night, January 27th.”  <===End Date!!!!!


I saw this and thought “Great, I can get Hiro 5 free!” Logged into my email account: nothing. Checked my junk mail: nothing. Looked in my deleted mail: January 21 PC newsletter and twenty gazillion notices that someone posted to a thread I viewed sometime in the last 10 years, but no recent newsletter. That’s okay, Daz posts copies of their newsletters on the website, looked for it, then realized the new website doesn’t seem to have that feature anymore…

I should get my newsletter on the 28th…

Could you please either point me to a copy of the newsletter or tell me the details of the offer?

Edit: Don’t bother, just did a forum search. Apparently you have to buy a V5 bundle and I already have V5. Oh, well.

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Posted: 25 January 2013 09:21 PM   [ Ignore ]   [ # 83 ]
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Harry Dresden - 25 January 2013 09:47 AM

It’s not personal. That’s the whole point. Of course a vendor is gonna faff and koo at you. They’d be silly not to. They want people to like them because as an extension of that you might just end up buying something. It’s professional courtesy. It’s the guy behind the counter at Wallmart asking you how your day was.

Of course people might now believe that I’m trying to say everyone who runs a business is a cold hear-ted faking monster. Not at all. They’re pretty decent for a bunch of capitalists in fact. But don’t kid yourself that you’re any more special to them than the sound your money makes when it rolls into their pocket. Every product includes some basic support because they want you to buy their next product too. It’s not good and it’s not evil, it’s just business. Knowing this for what it is can be quite liberating because you learn to make purchase choices not based on honeyed words but on quality and value for money. They want my money and I want quality and that’s what makes the world go round. wink

smile

Be careful, Harry… lol. Shooting the Messenger is Good Sport around here….

 

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