As soon as I install something new and then scan known directories for new files everything I have previously categorized is gone!!! |Including the new category setup I installed following Adams directions…why does this keep happening??? Now I have to start all over again. I don’t even have a default categories anymore. what am I doing wrong?
Sounds like the CMS has stopped or is being blocked.
1) Check for an extra set of databases under ProgramData—if there is, stop CMS, delete them, and restart it.
2) If this isn’t the first version of DS4 you’ve installed, try uninstalling CMS—it doesn’t get uninstalled when you update DS, so you might have an old version.
3) I understand that on Macs in particular, marking all content as seen frequently helps avoid crashes.
4) What security programs are you using?