...Kattey, I’ve been saying this since the new site went live, over on Rendo when the forums here were still down, and here after they finally went live. I was warned not to pursue this matter further, I was told this was not ground to tread on, I even had posts deleted.
The company I work for wouldn’t tolerate this kind of rubbish for more than a day not much less seven, going on eight, months. When this is the main source of revenue, and it doesn’t perform even adequately, your customers lose and you lose. Maybe somebody thinks that offering the flagship app for free will attract enough new blood that losing the old guard customer base wouldn’t matter. However as new customers also run into the same issues, they will begin to question things as well (I’ve already seen it).
It’s kind of like here’s our new store but some of the lights don’t work, there’s no heat, the roof leaks, our cash registers go down every time the power flickers or someone sneezes, that department is still under construction, and our sales staff knows nothing about the products we sell…
...but we’re open for business so c’mon in.
@Ptrope, I have to agree, it seems the decision to go with Magento was not a very well thought out one. Again I have witnessed first hand, how such poor yet adamant decision making could sink a company. From others I have talked with in the IT profession, Magento was a very poor choice for upgrading this website.
When the majority of your long time customer base loses confidence in your company because of a questionable decision that has such a major impact, it should send up a red flag that maybe, just maybe this was not a good move.
The really sad thing is I am worried this decision (in spite of assurances) could come back to seriously hurt the company. Were it not for Daz I wouldn’t be into 3D CG and for that matter into art as I had to give up drawing and painting due to severe arthritis. They offered me a way to become involved to get back into art while on a very limited budget. I hold no ill will towards Daz3D and care about their future which is why I have been so vocal about this issue.