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Site complaints….
Posted: 29 December 2012 10:43 AM   [ Ignore ]
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Not sure why DAZ can’t seem to get it together with this logon stuff.  It’s really a royal PITA.  I also constantly find the need to resubscribe to topics on a constant basis.  This is much much worse than the old site.  MUCH!  I really hope in the New Year they buckle down and get this all running more smoothly because quite frankly it’s very off putting.  cool mad

I’m only starting this thread, Moderators, because the sticky thread for the site complaints and concerns seems to have vanished. What, DAZ doesn’t want to hear any more complaints?  Too bad.  It’s a mess, they need to fix their mess!  cool mad

Oh and HAPPY NEW YEAR!  raspberry

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Posted: 29 December 2012 12:20 PM   [ Ignore ]   [ # 1 ]
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It is so variable though. On my main computer visiting DAZ on my main computer is borked for the store, though I never get logged out of the forums. On my laptop I not only never get logged out of the forum but I also stay logged into the store for a fairly long time. At least 12 hours because I logged in on the lap top last night to check something and was still logged on when I checked something about an hour ago. Even though I had closed the browser. As to topic drops, I almost never get dropped any more though there is the occasional thread that I seem to fall out of. But I can’t be sure that I didn’t just read the email rather than remember to click the link as well so I am not sure if it is me or them.

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Posted: 29 December 2012 02:17 PM   [ Ignore ]   [ # 2 ]
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Yea, my computer at work the log on is better, used to be worse but now it’s switched.  The home computer, the main computer for 3D stuff, if I go directly to the store SOMETIMES I’m logged on (since I always have something in the cart I just notice that it’s showing items in the cart.  But if I go to the forums first allot of the times I’m logged in and then the next visit I’m logged back out.  I really think they should have researched Store/Forum software a bit more closely.  The Renderosity set up is very nice and I’m never logged out regardless of the computer I’m on.  I log on, I stay logged on.

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Posted: 29 December 2012 05:29 PM   [ Ignore ]   [ # 3 ]
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Right.
Rendo never logs me out of the store or the forums.
Luckily, I don’t get logged out of the Daz forums, but always get logged out of the Store, sometimes while I have been active on the site.

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Posted: 30 December 2012 01:42 PM   [ Ignore ]   [ # 4 ]
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Your fortunate. 

This AM I went to the forums first… logged out.  So I click the Log In link at the top of the page.  It logs me in, sort of, and I’m redirected to “My Account” rather than back to the forum page (now at work it works as expected, I’m logged on and redirected back to the forum page).  So then to test the log on I go back to GMail and click on the forum topic link and it opens a new tab ... nope, logged out.  Close that tab.  Back to the account page,  Click the Log Out link and then Log back in and then retry the link from GMail… NOW I’m logged in at the forum level as well as the store. 

This is why I’m so frigging frustrated with this whole mess.  cool mad  I’ve tried all the tricks including clearing the cache… no go.  It’s gotta be on DAZ’s end.  It’s simply ridiculous!

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Posted: 30 December 2012 04:40 PM   [ Ignore ]   [ # 5 ]
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...I still get logged out of the forums here occasionally.

...haven’t experienced a lot of trouble with the store lately except during the Snowball Snafu before the holidays when I would get Magento errors that the site was inaccessible.  I chocked that up to a choked up server due to heavy response to the Teens5 Snowball glitch.

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Posted: 30 December 2012 06:36 PM   [ Ignore ]   [ # 6 ]
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This AM I went to the forums first… logged out.  So I click the Log In link at the top of the page.  It logs me in, sort of, and I’m redirected to “My Account” rather than back to the forum page (now at work it works as expected, I’m logged on and redirected back to the forum page).  So then to test the log on I go back to GMail and click on the forum topic link and it opens a new tab ... nope, logged out.  Close that tab.  Back to the account page,  Click the Log Out link and then Log back in and then retry the link from GMail… NOW I’m logged in at the forum level as well as the store.

I had that happen yesterday myself. But again just on the one computer. The laptop was still staying logged in fine. Since it is the same browser on both but only one has issues I’m still inclined to think I’ve done something on this computer and not the other that is nurfing it. It may just be that a version of 9 is more picky about something than the later version or I may have fiddled with something. I know that I started having more issues after I did some fiddling around with cookies so it may have been that.

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Posted: 30 December 2012 07:43 PM   [ Ignore ]   [ # 7 ]
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There’s somewhere around 20 scripts needed to run the forum…at least 3 of them deal with writing/reading cookies.  If for some reason one of those 3 doesn’t get run or is blocked, then your session gets out of sync or the cookie goes ‘stale’.  When that happens, you get logged out.

With some of the hiccups, on Cloudflare’s end (certain Cloudflare servers seem to be ‘out of sync’, for lack of better terms),  could very well be part, if not the login/logout issue.  Then there is the whole ‘nannyware’ issue (including recent updates to NoScript…for FF users) that could (read probably is)  be adding to the problem.  And, something else, that’s seldom considered, but does cause these problems…your computer’s time and date being accurately set.  If your time or date is incorrect, then having an accurate cookie is impossible…and most sites/cookies require an accurate timestamp.  The variance depends, but generally if your time is more than a couple of hours off, you’ll have trouble staying logged in.

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Posted: 30 December 2012 08:15 PM   [ Ignore ]   [ # 8 ]
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...the more I read this kind of stuff, the more I feel that even though it may have been a rickety house of cards, the old site still worked a lot better overall. 

It’s been what, almost seven and a half months, and a lot of things still don’t work or will not because “Magento can’t do that”

Funny that old “broken down” open source PHP software could.

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Posted: 30 December 2012 08:49 PM   [ Ignore ]   [ # 9 ]
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It’s highly unlikely that nearly everybody has their clocks set to the wrong time seeing as they normally call home to the satellite to get the time.

It is possible that browser security features can have problems with cookies on any website with a separate forum and store login ... albeit rather strange that of all the websites most of us shop at, this is the only one that appears rather dedicated to kicking out its customers while they are shopping. Clearing the cache may help at times, but you know, browsers keep a cache for a reason and some of us actually like having history kept for a day or so. Just my 2 cents worth.

This takes the Cake Home, Chocolate Icing and All ... oh please pardon, but does nobody even look at the pages before going home for the day!

A newbie coming here and seeing this, would just move on you know.

These screenshots were all taken just a couple of minutes ago.

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Posted: 30 December 2012 08:50 PM   [ Ignore ]   [ # 10 ]
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Umm ... 90% of the DAZ store is “Down” right now, as in say the Bogo2, or even the New Releases - Totally blank…

So not cool…  My main render rig was offline the last couple nights as 2 of my hd’s were beggining to show signs of failing (Zero Spin Retry Count Errors in yellow warning status via hdtune & speedfan), as well as offline sector remaping (can’t recall specifically the term). , both the O/S drive as well as one of my archives storage drive ... Didn’t loose any data yet, although I did buy 2 SSD type drives, and spent all my spare time backing up stuff then begun installing windows on the new drives… (yeah, i work 8.5hrs a day, come home, eat, do other required stuff, then at the end, get a chance to sit down for a couple hours before racking out ..)

Same thing is coming up on my NetBook which has been online the whole time the past week, and its coming up with the same page too… even Daz Originals, Fastgrab, Free Models, etc…

Was really hoping to get in some Bogo2 savings before the evening was over, been a bit overwhelming as well as time consuming flipping through the 30+ pages per buy & get categories… argh…..  Daz3d needs to improve that area too…


Edit / Addendum:  Guess I was already beaten to the punch!  Glad I’m not the only one experiencing this…

Hope the Bogo2 sale is on for a few more days yet…

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Posted: 30 December 2012 09:08 PM   [ Ignore ]   [ # 11 ]
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I have two new items out and this is the last thing I need.

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Posted: 30 December 2012 09:17 PM   [ Ignore ]   [ # 12 ]
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...fortunately I already got them.

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Posted: 30 December 2012 09:23 PM   [ Ignore ]   [ # 13 ]
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A silver lining. : )

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Posted: 30 December 2012 09:48 PM   [ Ignore ]   [ # 14 ]
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Well, right now there is a 0 byte script being served from Cloudfront (one of the other cloud services that is critical to the working of the site as a whole)...

But the lack of content on the store pages IS not the same issue that’s been plaguing some.

Oh, if you can get to the individual pages for the vendors, the content is still showing.  Not sure how long that will last, though…

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Posted: 30 December 2012 09:57 PM   [ Ignore ]   [ # 15 ]
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Kyoto Kid - 30 December 2012 08:15 PM

...the more I read this kind of stuff, the more I feel that even though it may have been a rickety house of cards, the old site still worked a lot better overall. 

It’s been what, almost seven and a half months, and a lot of things still don’t work or will not because “Magento can’t do that”

Funny that old “broken down” open source PHP software could.

Be careful Kyoto

Whenever I have said the same thing, I get half a dozen people telling me the old site was held together with duct tape.

EVERYTHING about the old site was better.

 

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