Support is looking into it, and paypal who I used my debit mastercard as cc checkout from said they would submit for the $88 back and should be in my account within 24 hrs - but that was this time yesterday and not there yet… fingers crossed.
Today is my sons 14th birthday and was supposed to use that money to pick up his cake and party stuff. :(
Also, :(—Daz support did reply last night, but sadly and still frustratingly for me, said that the invoice on their end shows $135 and appears to be the correct amount charged… ugh… triple charges so not right ugh…
I’ve replied that it definitely *was / is* not the right amount, because I’m a pc memeber and order should have been $20 free for every $10. My order prior to any discounts would have been $206.43, and should have only been charged for $10 of every $30 on that. Plus used coupon code. Waiting to hear back further still….
From my calculations,
** Even *without* a coupon (which futher discounted the order) ** —the amount charged should never have been more than $68.81 and would have gotten $137.62 free = $206.43 approx. and I specifically got my items from the buy and get for the BOGO (1/3 the cost of $206.43 - for every $30 in cart $10 charged (1/3 due) with $20 free (2/3 free)) with the BOGOs.
And regardless of even any of all that - every screen during checkout shown to me through the process of paying showed what seemed the correct total for BOGO and coupon - $46.84. if I am shown $46.84 I better only be charged $46.84.
—> Email receipt I received after order and still have showed $46.84.
—> Order history in my daz account right now still shows $46.84.
Never, anywhere, was I shown on any checkout page that I would be charged $135. I don’t even know where they are seeing an order like that… ??
Regardless of the fact that the total would have been wrong due to the sales and coupon… I just would not have placed that order knowing it was beyond my financial means at this time. The fact that I could ever be charged more than shown on checkout is really scary and off-putting when considering placing any future orders. I imagine it could be a real hardship for others too and has to be fixed.
Not even that I think Daz would do it on purpose ever - I don’t , and I am hopeful they will / would continue to help get it resolved…
But just the potential for money that’s needed to be tied up in an unexpected way for who knows how long… and just one more thing in a list of why the cart here is so unreliable and downright tricky at times. :(