... let’s hope 2013 is less “interesting” than 2012 (>_<)... Britney fixed my last duplicate refund (five times last year…), and added a cryptic little comment to the boilerplate message this time:
I have now removed these duplicate purchases from your account and have issued you a credit. This credit will remain in your account until the entire amount has been applied. We are working on a tool at this time that will warn you of a duplicate purchase. We hope to have this tool implemented soon. Thank you for your patience. Please let me know if you require any further assistance.