But it’s the changes to the store that doesn’t make a lick of sense, especially after they had just (finally) completed working the bugs out from the last time they changed the store system.
Except that they weren’t, which was the whole point - the previous update was an attempt to grapple with long-standing issues, but it served to show that the basic code needed to be replaced and that’s why they moved to the new system. The forum change was a consequence of that change, not the object of the exercise.
Okay, then perhaps I should’ve said “most of the bugs worked out”
But that still doesn’t excuse the fact that the folks who ponied up the money for this software hadn’t properly vetted & tested it before installing on the servers…as for that, I DID warn you folks of that imediately after the last update…(now, where’d you put that *twak*—beat-him-over-the-head smilie??? Damnit! ANOTHER thing you guys have to fix! )
Richard Haseltine - 04 June 2012 01:31 PM
angusm - 04 June 2012 01:10 PM
tsarist - 04 June 2012 12:40 PM
angusm - 04 June 2012 12:32 PM
and you lose fewer developers to chronic exhaustion and nervous collapse.
And to stabbing and strangulation.
Ah, I see you’re familiar with the way the software industry works. Although, as not all managers understand, stabbing and strangulation can flow both ways.
Or indeed can originate from the forum team. Not that i wish to lend any credibility to the outrageous rumours about our attempting to hire a hit squad, our request for photos of the web team was entirely unconnected with the trip to Atlantic City.
Would you like the number to Peter DelaSangre?
Nyah, better not. Peter’s good at terrorizing, but he tends to kill them imediately after—which, if one takes the time to consider, really loses all the effectiveness of terrorizing someone. The point of terror is to leave them alive—but afraid—to give them time to think upon their fear….
and you lose fewer developers to chronic exhaustion and nervous collapse.
And to stabbing and strangulation.
Ah, I see you’re familiar with the way the software industry works. Although, as not all managers understand, stabbing and strangulation can flow both ways.
Or indeed can originate from the forum team. Not that i wish to lend any credibility to the outrageous rumours about our attempting to hire a hit squad, our request for photos of the web team was entirely unconnected with the trip to Atlantic City.
The PA’s plan of spreading rumors about the forum team seem to be working very well…*mwahahaha!!*
And as long as everyone here is patient with them, DAZ has absolutely no incentive to change their behavior.
I believe that you’re wrong about that.
For users, the current state of affairs is frustrating. For DAZ, it’s probably costing real money. The problems with the store are almost certainly having a measurable effect on DAZ’s bottom line, with users unable to purchase or putting off purchasing until the store seems more stable. The ‘half-baked’ nature of the forums is another disincentive to spend time there, meaning that people aren’t exposed to new products or involved with the DAZ community in the same way, again leading to loss of sales. If we could see the sales figures for online 3D vendors, we’d probably see DAZ’s numbers taking a big dive, and some of their competitors perhaps picking up a bit.
So yes, it’s annoying that things don’t work right. However, for DAZ it’s very much more than annoying: it’s actually business-critical. You can be sure that they want it fixed even more than you do.
...and this is exactly what concerns me. Daz isn’t an Adobe, Corel, or Autodesk. They are a small company and when small companies take a hit in the bottom line they tend to feel it a lot worse. This is a very serious situation that could have long lasting effects on the company’s future and possibly survival.
“We need to be Patient with Daz. it will all work out ” Tap,Tap, Tap…:coolmad:
No, we don’t.
I don’t consider myself patient, literally speaking. Weary acceptance, for 3 of the past 4 weeks.
Would we put up with this level of “service” from ANY other company? I don’t think so.
Yeah. I would. Others wouldn’t.
Hell, I run Windows. This ain’t no thing.
Then again, so far, due to random chance, I haven’t really been jammed up. Probably will, at some point.
But support is catching up on email. And it’s a toll-free call, for me (if they are answering the same day a person puts in the call).
Those who can’t call, seem to attract the worst of it.
But support is catching up on email. And it’s a toll-free call, for me (if they are answering the same day a person puts in the call).
Those who can’t call, seem to attract the worst of it.
it’s a freephone number only for those in the US (and possibly Canada). For most of the world calling DAZ would be pricey, and inconvenient due to the time difference in many cases.
For kicks I was thinking that I would mock up a website parody of “DAZ Store 3.0” complete with a full page I-Frame to a sneak peak of the new store at this link: 
