Wheres the Graphmate Serial #?

Virtual MediaVirtual Media Posts: 49
edited December 1969 in Daz Studio Discussion

Purchased, downloaded, installed Graphmate, NO SERIAL #? I looked through my available serial numbers numerous times.

Comments

  • JimmyC_2009JimmyC_2009 Posts: 8,304
    edited December 1969

    There has already been a thread about this problem.
    A support ticket has been raised, and we are waiting to hear from them.

  • Virtual MediaVirtual Media Posts: 49
    edited December 1969

    Thanks for the heads up, got fueled and didn't check first.

  • ammon_fde0d92863ammon_fde0d92863 Posts: 112
    edited December 1969

    You should have your serial number.

  • LindseyLindsey Posts: 1,117
    edited December 1969

    Go_Figure said:
    You should have your serial number.


    Go_Figure: Do you need to manually generate serial numbers? I purchased Keymate on 12/11/2012, Order #100433933 and I don't have a Keymate serial number in my account on the two pages of serial numbers I have available to me.

    I submitted a DAZ ticket 121549 on 12/15/2012 and am still on a holding pattern. Thanks for any assistance..

  • ammon_fde0d92863ammon_fde0d92863 Posts: 112
    edited December 1969

    I will contact them. I know some have reported they got theirs, I assumed all had. I am told that it may be on the second page, if you have lots.

  • ammon_fde0d92863ammon_fde0d92863 Posts: 112
    edited December 2012

    Lindsey,

    The DAZ guy over there says he just fixed it.

    Post edited by ammon_fde0d92863 on
  • LindseyLindsey Posts: 1,117
    edited December 1969

    Go_Figure said:
    Lindsey,

    The DAZ guy over there says he just fixed it.



    Thanks a bunch for contacting the DAZ guy! Keymate is the first one on my list of serials..

  • athenenoctuaathenenoctua Posts: 0
    edited December 1969

    Lindsey said:
    Go_Figure said:
    Lindsey,

    The DAZ guy over there says he just fixed it.



    Thanks a bunch for contacting the DAZ guy! Keymate is the first one on my list of serials..

    Greetings. I have purchased Graphmate and the serial number appears on my list. However the error message on the plugin page indicates that this is the serial number for the Evaluation version, and therefore no longer valid.

    Would it help for me to submit a ticket to DAZ as well?

  • athenenoctuaathenenoctua Posts: 0
    edited December 1969

    The same situation applies for Keymate.

  • ammon_fde0d92863ammon_fde0d92863 Posts: 112
    edited December 2012

    Did you copy and paste your serial number in like in this image(except using your serial numbers)?

    a.jpg
    673 x 782 - 106K
    Post edited by ammon_fde0d92863 on
  • athenenoctuaathenenoctua Posts: 0
    edited December 1969

    Go_Figure said:
    Did you copy and paste your serial number in like in this image(except using your serial numbers)?


    Several times.

    I am using the Mac 64-bit version. Does that make a difference? Later today I will try registering this plugin on my Windows computer and see if I have success there.

  • dtammdtamm Posts: 120
    edited December 1969

    Should not make a difference. I wonder if you got an invalid one somehow. Try on your windows machine and then you will probably need to contact DAZ support.

  • athenenoctuaathenenoctua Posts: 0
    edited December 1969

    The GraphMate and KeyMate serial work for me now that I have installed Apple's updates on my Mac.

    Finicky computers....

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