OK so I am a bit miffed with Daz just now and currently holding off making any more purchases. I am feeling very messed around by the price of this product, and although I am sure I should have checked my invoice before payment, I was buying a number of items and in a hurry, so I missed it.
I wrote this to support 36 hours ago and no reply yet:
Discount not applied
[My real name]
Dec 13 03:15
Today I bought the internment tomb product and the Them Bones 3 product. The product page for Them Bones reads:
“For a limited time, buy The Internment Tomb and receive Them Bones 3 for FREE! Just add both items to your cart and the discount will apply automatically at checkout.”
Checking my sales invoice, however, I find I have been charged for the Them Bones product (which I only added as I thought it was to be free).
Grateful if you could generate a refund or credit.
Is it normal to get no response from support tickets? (I included my order number so Daz could check that I had indeed purchased this)