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ALL MY NOV 30 SAY EXPIRED!!!! ENTIRE MONTHS DISAPPEAR FROM ITEMIZED- TWICE.  NOW RANDOM DATES DISAPPEAR! :(
Posted: 05 December 2012 02:11 AM   [ Ignore ]   [ # 16 ]
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Believe me, I know that Itemized alphabetical inside and out. I had printed out the A-C pages to help me when surfing, and I noticed that when I went to print out my pages tonight to continue printing the D’s, that some of those D items were on the previous page. Instead of being on page 4 for example, they were now on page 3. Unless items were missing, they could not move backward! And that’s how I found the Nov 30 ones missing from the A, B, C pages. ARRRGH.

But thank you! smile

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Posted: 05 December 2012 02:54 AM   [ Ignore ]   [ # 17 ]
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well like i said, it has happened before.  Did you have any error or refund for any part of the order? sometimes the entire order could be accidentally cancelled. just put in a ticket, they’ll fix it asap.

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Posted: 05 December 2012 05:07 AM   [ Ignore ]   [ # 18 ]
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Can I suggest that you should close your browser and clear your cache.

Then when you are on your itemised history page do a shift refresh, to force a completely new version of the website to appear in your browser, not any cached version.

Shift refresh   Press Shift+Ctrl+R   simultaneously.

Then as has been explained, check your order history, not your itemised order history, as that is in date order.  Click on each of your recent order to find the names of stuff that you have ordered.

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Posted: 05 December 2012 03:43 PM   [ Ignore ]   [ # 19 ]
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belovedalia - 05 December 2012 02:54 AM

well like i said, it has happened before.  Did you have any error or refund for any part of the order? sometimes the entire order could be accidentally cancelled. just put in a ticket, they’ll fix it asap.

You’ll love this- I had checked the order as they wanted FIVE THINGS that had disappeared (even though I gave them the order number and said ALL of it was missing, they couldn’t bother to call it up-so when I looked at the order, ta dah- you were close- the entire order had been refunded. No, I had not requested ANY part of it to be refunded, fixed, adjusted, NOTHING.  On their own, Daz just refunded an entire 95.00 order (LOTS of things- most under 3.00 so you can see how many things are now screwed up via DAZ- AGAIN.)

But that doesnt explain why two months of things that they just had to reset from previous goofs (aka fresh resets) are gone again. I’m done buying in bulk- I will hit them with so many miniscule orders their heads will spin. They pay the paypal fees, I dont, so literally their loss. I can’t deal with mega loads of items in one order disappearing over and over again.

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Posted: 05 December 2012 03:52 PM   [ Ignore ]   [ # 20 ]
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chohole - 05 December 2012 05:07 AM

Can I suggest that you should close your browser and clear your cache.

Then when you are on your itemised history page do a shift refresh, to force a completely new version of the website to appear in your browser, not any cached version.

Shift refresh   Press Shift+Ctrl+R   simultaneously.

Then as has been explained, check your order history, not your itemised order history, as that is in date order.  Click on each of your recent order to find the names of stuff that you have ordered.

Thanks chohole, had already done the forced refresh last night smile
My orders are listed, and as I just found, they REFUNDED an order without any cause. NONE of it had a ticket in, no refunds, nothing. I am now going back through all orders- quite a pain. So I guess the word to the wise is to check each ORDER and see if Daz has screwed up and refunded or canceled. Britney was refunding items for price differences, but there was nothing on this ticket and it’s rather large to just cancel tons of items by mistake. Britney is smarter than that- she is on the ball. We’re talking over 90.00

However, the issue still remains that they had just had to reset TWICE months worth of stuff that kept dropping off quickly- and I cant get it downloaded fast enough before I am wasting time like this, trying to find what is missing NOW due to glitches. I’d be more than happy to download instead of trying to find why an order in the middle of other orders that had no tickets suddenly gets totally refunded.

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Posted: 05 December 2012 05:15 PM   [ Ignore ]   [ # 21 ]
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Patience55 - 04 December 2012 09:57 PM

Actually that sounds like they’re returning to the timing that used to be. We had 3 days to download an item, then yes it left the download page.

A return to the old system would certainly be better than the present apparently-random mass expiry of the downloads page. I had something similar happen last month — the whole of November’s orders piled up, and up, and up, then I think about three weeks after the previous expiry everything older than a couple of days was cleared out. It took me nearly a week to realise I’d missed downloading a couple of Horse Pro Pack items, which I had to reset.

Is this how the Magento store is supposed to behave? That isn’t a rhetorical question, I’d really like to know. This doesn’t seem to be automatic by date, or by how much stuff has piled up in the Downloads page, or even some poor DAZ staff member running from account to account doing manual expiries. It’s just so random, we don’t know how long anything is going to stay put in the Downloads page.

But then, doesn’t “it’s so random” pretty much sum up the whole DAZ Magento experience…?  <sigh>

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Posted: 05 December 2012 09:40 PM   [ Ignore ]   [ # 22 ]
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Patience55 - 04 December 2012 09:57 PM
Novica - 04 December 2012 09:41 PM

... edit ... And November 30th has no business expiring on Dec 4th!

Actually that sounds like they’re returning to the timing that used to be. We had 3 days to download an item, then yes it left the download page. One could reset the download up to 3 times in 3 months, or something like that. If more tries were required all it took was a phone call to customer service.

When the new site launched DAZ announced that resets now were unlimited (and they still are, according to my tests).. I assume it will stay that way until they change it. grin

 

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Posted: 05 December 2012 09:41 PM   [ Ignore ]   [ # 23 ]
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mjc1016 - 04 December 2012 09:59 PM
Patience55 - 04 December 2012 09:57 PM
Novica - 04 December 2012 09:41 PM

... edit ... And November 30th has no business expiring on Dec 4th!

Actually that sounds like they’re returning to the timing that used to be. We had 3 days to download an item, then yes it left the download page. One could reset the download up to 3 times in 3 months, or something like that. If more tries were required all it took was a phone call to customer service.

Yeah, it did used to be three days, didn’t it?

Wasn’t it five?

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Posted: 06 December 2012 02:53 AM   [ Ignore ]   [ # 24 ]
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Novica - 05 December 2012 02:11 AM

Believe me, I know that Itemized alphabetical inside and out. I had printed out the A-C pages to help me when surfing, and I noticed that when I went to print out my pages tonight to continue printing the D’s, that some of those D items were on the previous page. Instead of being on page 4 for example, they were now on page 3. Unless items were missing, they could not move backward! And that’s how I found the Nov 30 ones missing from the A, B, C pages. ARRRGH.

But thank you! smile

You know, for what it is worth, if you will go get the FREE software programs I recommended, you will be able to see and search your entire Itemized history, reset any and all downloads you want, AND find out the exact page number where you can find that particular item in your Itemized history here at DAZ (just be sure to set the History to show 50 products at a time).  And then when all the stuff you want to download is in the downloadable products, the 3D Content Downloader will let you download it all with a few clicks.  No fuss.  No muss.  No need to post 2-3 pages of stress that just makes you even more stressed. smile

Plus, it will be easier to know if you have anything actually missing or not or if your browser is wonky.  (Sometimes I think something is missing only to discover that I didn’t remember the name as exactly as I thought or that the website and my browser are not communicating well.) 

Be sure to have your recent orders page handy so all you have to do is plug in the order numbers and all those products will be listed (or not).  And you will know instantly if it got “dropped”.  Then your ticket can say “I am missing this this and that” from order number 0000 purchased on <this date>.

BTW, Taozen above is the one who made the software.  It rocks. smile

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Posted: 06 December 2012 06:47 PM   [ Ignore ]   [ # 25 ]
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Taozen - 05 December 2012 09:41 PM
mjc1016 - 04 December 2012 09:59 PM
Patience55 - 04 December 2012 09:57 PM
Novica - 04 December 2012 09:41 PM

... edit ... And November 30th has no business expiring on Dec 4th!

Actually that sounds like they’re returning to the timing that used to be. We had 3 days to download an item, then yes it left the download page. One could reset the download up to 3 times in 3 months, or something like that. If more tries were required all it took was a phone call to customer service.

Yeah, it did used to be three days, didn’t it?

Wasn’t it five?

It was…both actually…a long time ago it was 3.  Back in those days it would take me those three days and a reset to get stuff downloaded…dial up, that didn’t always stay connected nor could I stay on for very long, except at night, but more often than not, if I left something downloading it would get dropped.

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Posted: 06 December 2012 08:13 PM   [ Ignore ]   [ # 26 ]
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Taozen - 05 December 2012 09:40 PM
Patience55 - 04 December 2012 09:57 PM
Novica - 04 December 2012 09:41 PM

... edit ... And November 30th has no business expiring on Dec 4th!

Actually that sounds like they’re returning to the timing that used to be. We had 3 days to download an item, then yes it left the download page. One could reset the download up to 3 times in 3 months, or something like that. If more tries were required all it took was a phone call to customer service.

When the new site launched DAZ announced that resets now were unlimited (and they still are, according to my tests).. I assume it will stay that way until they change it. grin

 

Missed that mention, kool grin

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Posted: 07 December 2012 01:18 PM   [ Ignore ]   [ # 27 ]
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Here’s the bottom line from sales support-
Britney told me today that Paypal has a new policy that if ANYTHING from an order gets refunded, they (Paypal) cancel the entire order.
I’ve never had a problem with Britney, and believe me, she wouldnt cancel a bigger order of $90 with a lot of things, had many $3-5.00 items) so it wasn’t just an “oopsie.”

If you have had a refund of any amount with paypal, go check those orders and see if your items are gone.

I’ve asked her to just credit my account instead of doing refunds (I had left that up to daz, said I didnt care one way or another. Now I care!) and I am assuming they can do that with Paypal transactions.

Just an FYI. It ain’t DAZ, it’s a new Paypal policy. So either Daz will have to work it out with them, or have a new policy of store credit and no refunds with Paypal transactions.

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Posted: 07 December 2012 03:18 PM   [ Ignore ]   [ # 28 ]
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Novica - 07 December 2012 01:18 PM

Here’s the bottom line from sales support-
Britney told me today that Paypal has a new policy that if ANYTHING from an order gets refunded, they (Paypal) cancel the entire order.
I’ve never had a problem with Britney, and believe me, she wouldnt cancel a bigger order of $90 with a lot of things, had many $3-5.00 items) so it wasn’t just an “oopsie.”

If you have had a refund of any amount with paypal, go check those orders and see if your items are gone.

I’ve asked her to just credit my account instead of doing refunds (I had left that up to daz, said I didnt care one way or another. Now I care!) and I am assuming they can do that with Paypal transactions.

Just an FYI. It ain’t DAZ, it’s a new Paypal policy. So either Daz will have to work it out with them, or have a new policy of store credit and no refunds with Paypal transactions.

That’s a big change to make - Paypal could have warned people you’d think. Thanks for the info.

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Posted: 07 December 2012 03:30 PM   [ Ignore ]   [ # 29 ]
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Patience55 - 07 December 2012 03:18 PM

That’s a big change to make - Paypal could have warned people you’d think. Thanks for the info.

DAZ could have warned people as well, if someone in Sales knew about this policy change. How many people need refunds here all the time, for all sorts of reasons? Not just “I changed my mind, I don’t want it after all”, but what about “the store charged full price, I want a refund to the sale price”. Is that — which is happening all the time in the new store — going to trip Paypal’s new policy as well?

If that’s so, then DAZ needs to get the word out to EVERYONE, and not next week, not when they get up in the morning, IMMEDIATELY.

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Posted: 07 December 2012 04:12 PM   [ Ignore ]   [ # 30 ]
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Yep!  And can we get store credit with paypal transactions? If so, no biggie, they just need to post that all paypal will be store credit. Britney was surprised (blindsided) to say the least. She just found out due to my order being totally canceled- they may be looking into it to see if it was a paypal screwup.

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