I have bought a lot of items in two months. Imagine if you have to reset them- thereby, having a new date in the MY Downloadables that does NOT match the date in the Itemized- so you have NO idea where to look if you have to reset. NOT ONCE, BUT TWICE, I’ve had ENTIRE MONTHS disappear. September disappeared in the middle of that month, no rhyme or reason, then October. ALL OF IT. Now Nov 30th items ALL GONE. Sales support “Nothing we can do, we can’t fix it, just reset.”
JUST RESET???????? How do I know what ALL is missing? Nov 30th out of the blue is GONE.
But the SECOND time half a month went POOF, so as not to get totally screwed up, I went back and started at the Z’s and reset, so that MY DOWNLOADABLES would be in alphabetical order anyway. I couldnt wade through 1500+ items thrown together, where the dates didnt match the order dates, or the Itemized dates. Wouldn’t have a clue what date to go to since this keeps repeatedly occurring. Can you imagine trying to write down ONE MONTHS worth and their new dates so I could find them in the My Downloadables (done STUPIDLY BY DATE, not alphabetically- pathetic!) then have items disappear again, to go with a third different date in the My Downloadables? So that took THREE DAYS to do A-Z. . Did that just last week.
I printed out through the C’s as I am doing a catalog- and I noticed my pages from last night werent matching what I was printing out. Lo and behold, ALL MY NOVEMBER 30ths say EXPIRED, and who knows what else And those items DISAPPEARED from the Itemized List. Now, if I hadn’t printed those out last night- just happened to- I WOULD HAVE MISSING ITEMS AND NOT KNOW IT.
So heads up, your Itemized list is WORTHLESS. If things expire, you won’t know they’re gone unless you go through the My Downloadables page by page by page by page by page by page… you get the drift.
DAZ- get your stupid cart fixed. There is no excuse for you sticking with Magento. It is BROKEN. IT DOESNT WORK.
I have bought a lot of items in two months. Imagine if you have to reset them- thereby, having a new date in the MY Downloadables that does NOT match the date in the Itemized- so you have NO idea where to look if you have to reset. NOT ONCE, BUT TWICE, I’ve had ENTIRE MONTHS disappear. September disappeared in the middle of that month, no rhyme or reason, then October. ALL OF IT. Now Nov 30th items ALL GONE. Sales support “Nothing we can do, we can’t fix it, just reset.”
JUST RESET???????? How do I know what ALL is missing? Nov 30th out of the blue is GONE.
But the SECOND time half a month went POOF, so as not to get totally screwed up, I went back and started at the Z’s and reset, so that MY DOWNLOADABLES would be in alphabetical order anyway. I couldnt wade through 1500+ items thrown together, where the dates didnt match the order dates, or the Itemized dates. Wouldn’t have a clue what date to go to since this keeps repeatedly occurring. Can you imagine trying to write down ONE MONTHS worth and their new dates so I could find them in the My Downloadables (done STUPIDLY BY DATE, not alphabetically- pathetic!) then have items disappear again, to go with a third different date in the My Downloadables? So that took THREE DAYS to do A-Z. . Did that just last week.
I printed out through the C’s as I am doing a catalog- and I noticed my pages from last night werent matching what I was printing out. Lo and behold, ALL MY NOVEMBER 30ths say EXPIRED, and who knows what else And those items DISAPPEARED from the Itemized List. Now, if I hadn’t printed those out last night- just happened to- I WOULD HAVE MISSING ITEMS AND NOT KNOW IT.
So heads up, your Itemized list is WORTHLESS. If things expire, you won’t know they’re gone unless you go through the My Downloadables page by page by page by page by page by page… you get the drift.
DAZ- get your stupid cart fixed. There is no excuse for you sticking with Magento. It is BROKEN. IT DOESNT WORK.
Ummm…Itemized Order History doesn’t ‘expire’...My Downloadable does.
Also, in the history, the second column is the order date…so even if it is only alphabetical and not searchable, scanning the list of dates shouldn’t be THAT difficult.
Another tip…keep the order confirmation email until you’ve actually downloaded everything from that particular order…
Things in my downloadable have always dropped off after a while. I have noticed that they stayed longer on to the new site. As to what reset. You can go to my orders and look at them to see what you didn’t get around to downloading yet. Odd yours have dropped off though. I have some going back to resets I did end of October and new purchases back to 11/17. Which frankly is hanging around in there far too long.
Ummm…Itemized Order History doesn’t ‘expire’...My Downloadable does.
Also, in the history, the second column is the order date…so even if it is only alphabetical and not searchable, scanning the list of dates shouldn’t be THAT difficult.
Another tip…keep the order confirmation email until you’ve actually downloaded everything from that particular order…
Right- when the My Downloadable expires- the items DISAPPEARS from the Itemized. I didnt say they expired, at least I dont think I did.
“shouldn’t be THAT difficult….” It is when an entire MONTH disappears. And when you reset, it puts those items back in on a different date- that’s my point! So you CAN NOT use your Itemized order date- it’s wrong. When you reset, the Itemized date stays the same, but it is NOT found in the My Downloadables on that date. That’s my complaint! Resets should keep the original date of purchase or you have to keep writing down every item, and the date it was reset.
Things in my downloadable have always dropped off after a while. I have noticed that they stayed longer on to the new site. As to what reset. You can go to my orders and look at them to see what you didn’t get around to downloading yet. Odd yours have dropped off though. I have some going back to resets I did end of October and new purchases back to 11/17. Which frankly is hanging around in there far too long.
Khory- I have ordered LOT of things in a month and a half. (Just trust me on that.) I haven’t even begun to get the majority downloaded. And November 30th has no business expiring on Dec 4th!
I have stuff in “Itemized order history” dating back to 2007…each item listed alphabetically. Never expires. I reset an item on Oct 12, 2012, it is still showing the original date it was bought on, in Itemized Order History.
Under “My Orders” there is a list of orders, by date…again listings going all the way back to 2007. Never expires.
Under “My Downloadable…” I’ve got stuff from the last order or so…it may or may not be there tomorrow (seems to expire randomly based on phase of the moon or something).
... edit ... And November 30th has no business expiring on Dec 4th!
Actually that sounds like they’re returning to the timing that used to be. We had 3 days to download an item, then yes it left the download page. One could reset the download up to 3 times in 3 months, or something like that. If more tries were required all it took was a phone call to customer service.
... edit ... And November 30th has no business expiring on Dec 4th!
Actually that sounds like they’re returning to the timing that used to be. We had 3 days to download an item, then yes it left the download page. One could reset the download up to 3 times in 3 months, or something like that. If more tries were required all it took was a phone call to customer service.
When you reset, the Itemized date stays the same, but it is NOT found in the My Downloadables on that date.
It should have the date that you reset it on so that you know when to expect it to expire. If it were to have, for example, the purchase date then it wouldn’t help you at all know how long you had left to download it
... edit ... And November 30th has no business expiring on Dec 4th!
Actually that sounds like they’re returning to the timing that used to be. We had 3 days to download an item, then yes it left the download page. One could reset the download up to 3 times in 3 months, or something like that. If more tries were required all it took was a phone call to customer service.
Yeah, it did used to be three days, didn’t it?
Yes, sure would be nice to have a “reset all” or “reset all selected” though esp given the number of files that have been updated for 4.5 ... and we don’t know all which ones ‘til we try. Having reset and downloaded many “old” files ... they’ve actually done an amazing job updating a good deal of the store at least to zips if not also for 4.something.
It’s gotten even worse than I thought- the items are gone from Itemized and Downloaded- in other words, unless I go in to My Orders there’s no trace of products. And like I said, Nov 30th went poof, but (from first glance) most of November is there, and part of October. NO LOGIC. We’ll see what happens. Thanks for the concern / support
It’s gotten even worse than I thought- the items are gone from Itemized and Downloaded- in other words, unless I go in to My Orders there’s no trace of products. And like I said, Nov 30th went poof, but (from first glance) most of November is there, and part of October. NO LOGIC. We’ll see what happens. Thanks for the concern / support
Just in case, you know that in your itemized order history the items are alphavebetical and not chronological right? you have to look up each item individually under itemized.
That said, I did once have an order disappear from itemized order history, and it was a mistake and customer support fixed it when I put a ticket in.
Make sure you check the “my orders” page and see if you still have that order listed, then look the items up individually and alphabetically in itemized order history.
If its not there, then put in a support ticket.
Hope you get your downloads soon!
