Digital Art Zone

 
   
1 of 2
1
3 weeks and no return calls, no one answers-need refund and closing account
Posted: 03 December 2012 01:12 PM   [ Ignore ]
Member
Rank
Total Posts:  52
Joined  2007-10-05

I’ve been a platinum member for several years now and I’m done with this.

For 3 weeks I have been calling the customer phone numbers and leaving messages to get a refund on the Dynamic Ninja product. It just simply does not work with ease and I’m not going to waste time on it.

But to have left half a dozen messages, called through out the week for 3 weeks and get nobody, what the gives?

The grand problem with this for me,....I have made Daz3d the center of my praise for a few years now: “Look, if there is one company that is doing great for its people, it is this lil company out of Utah.”

I have been battling to get the State of Texas Comptroller off their backs, even without help from their CFO now…since he’s been replaced.

I think the best way to simply solve the problem is admit Daz can’t handle its biz.

I know Richard and other forum mods tend to you guys well and I’m a huge fan of Craig in tech support, but the Bosses are screwing us if we are using their products and can’t get follow up for a month. 3 weeks is too long to have to keep calling. They promise to call you back and don’t.

Profile
 
 
Posted: 03 December 2012 01:40 PM   [ Ignore ]   [ # 1 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  16346
Joined  2003-10-09

Did you file a support ticket? That is normally the first thing to try, before the phone calls.

 Signature 

Chohole’s Space        NeilV’s Freebies and stuff        Autumn Bryce Rendering Challenge        October Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 03 December 2012 01:58 PM   [ Ignore ]   [ # 2 ]
Active Member
Avatar
RankRank
Total Posts:  570
Joined  2007-08-14

Normally? You say that as if we’re somehow supposed to know about some nebulous correct procedure, yet the phone number is right there prominently displayed on the Contact Us page.

 Signature 

These are not the tutorials you’re looking for. Move along.
My old profile

Profile
 
 
Posted: 03 December 2012 02:15 PM   [ Ignore ]   [ # 3 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  16346
Joined  2003-10-09

Yes,  But people normally file a support ticket, that is why the system is there.

Help / Contact Us / File a Help Request.    http://www.daz3d.com/shop/help/help-contact-us

 Signature 

Chohole’s Space        NeilV’s Freebies and stuff        Autumn Bryce Rendering Challenge        October Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 03 December 2012 02:18 PM   [ Ignore ]   [ # 4 ]
Active Member
Avatar
RankRank
Total Posts:  626
Joined  2004-12-14
csampson - 03 December 2012 01:12 PM

I’ve been a platinum member for several years now and I’m done with this.

For 3 weeks I have been calling the customer phone numbers and leaving messages to get a refund on the Dynamic Ninja product. It just simply does not work with ease and I’m not going to waste time on it.

But to have left half a dozen messages, called through out the week for 3 weeks and get nobody, what the gives?

The grand problem with this for me,....I have made Daz3d the center of my praise for a few years now: “Look, if there is one company that is doing great for its people, it is this lil company out of Utah.”

I have been battling to get the State of Texas Comptroller off their backs, even without help from their CFO now…since he’s been replaced.

I think the best way to simply solve the problem is admit Daz can’t handle its biz.

I know Richard and other forum mods tend to you guys well and I’m a huge fan of Craig in tech support, but the Bosses are screwing us if we are using their products and can’t get follow up for a month. 3 weeks is too long to have to keep calling. They promise to call you back and don’t.

Why on earth are you tangling with Texas’ Comptroller?  It is DAZ’s job to do that if there is a tax issue, it isn’t yours.  In fact, you are probably muddying up the waters as a 3rd party.

 

 Signature 

“Facts do not cease to exist because they are ignored” - Aldous Huxley

Profile
 
 
Posted: 03 December 2012 02:20 PM   [ Ignore ]   [ # 5 ]
Power Member
Avatar
RankRankRank
Total Posts:  2302
Joined  2010-12-18

Daz should answer it’s phone, I totally agree. They have proven they can’t answer the phone with any regularity as we see threads on this issue weekly. I suggest opening a ticket and calling as well. Even with the ticket system they are as responsive as they should be.

 Signature 

My deviantArt Pinup Gallery

Profile
 
 
Posted: 03 December 2012 04:41 PM   [ Ignore ]   [ # 6 ]
Member
Rank
Total Posts:  52
Joined  2007-10-05

“Why on earth are you tangling with Texas’ Comptroller?  It is DAZ’s job to do that if there is a tax issue, it isn’t yours.  In fact, you are probably muddying up the waters as a 3rd party.”

1. Because I’m a Texas Resident who is being charged tax. That sorta makes it my business to do so…
2. I’m close to members on the Texas business committees. They agree that Daz3d shouldn’t be a collector for Texas user taxes.
3. and this is where it counts…before you yap off at me…I was in full discussion with Daz3d CFO about my participation BEFORE I ever even rang the 1st Austin phone number. So, no, I didn’t muddy the waters.

Before you bark like this on a post I ask questions about, know what you’re talking about.
it is entirely my issue to ask about taxation because I’m the one paying it.
Last, I’m a citizen of Texas and have every right to tell my State to leave a Utah company alone.

Profile
 
 
Posted: 03 December 2012 04:42 PM   [ Ignore ]   [ # 7 ]
Member
Rank
Total Posts:  52
Joined  2007-10-05

chohole,

I will consider the ticket system for these matters, though it isn’t what I’ve done before regarding sales. I have used the ticket system for tech issues only. it is highly unusual to not get a phone agent for 3 weeks.

Profile
 
 
Posted: 03 December 2012 05:05 PM   [ Ignore ]   [ # 8 ]
Power Member
Avatar
RankRankRank
Total Posts:  2417
Joined  2012-02-04
csampson - 03 December 2012 04:42 PM

chohole,

I will consider the ticket system for these matters, though it isn’t what I’ve done before regarding sales. I have used the ticket system for tech issues only. it is highly unusual to not get a phone agent for 3 weeks.

I don’t think it is that unusual. I’ve left messages (months ago) and NEVER got a reply. So, don’t hold your breath and wait by the phone. I have had good luck with the support ticket system. It takes days and sometimes several back and forth messages, but eventually everything gets straightened out, and they are always polite and helpful. Same is true of the phone support, if you ever get a person to answer.

Profile
 
 
Posted: 03 December 2012 05:33 PM   [ Ignore ]   [ # 9 ]
Active Member
Avatar
RankRank
Total Posts:  626
Joined  2004-12-14
csampson - 03 December 2012 04:41 PM

“Why on earth are you tangling with Texas’ Comptroller?  It is DAZ’s job to do that if there is a tax issue, it isn’t yours.  In fact, you are probably muddying up the waters as a 3rd party.”

1. Because I’m a Texas Resident who is being charged tax. That sorta makes it my business to do so…
2. I’m close to members on the Texas business committees. They agree that Daz3d shouldn’t be a collector for Texas user taxes.
3. and this is where it counts…before you yap off at me…I was in full discussion with Daz3d CFO about my participation BEFORE I ever even rang the 1st Austin phone number. So, no, I didn’t muddy the waters.

Before you bark like this on a post I ask questions about, know what you’re talking about.
it is entirely my issue to ask about taxation because I’m the one paying it.
Last, I’m a citizen of Texas and have every right to tell my State to leave a Utah company alone.

Firstly, I am also a citizen of Texas, so color me unimpressed that you are a Texan.

2.  The state of Texas does have the right to collect taxes on internet transactions.  Directly from the comptroller’s office:

“If you purchase merchandise through a catalog or the Internet from a seller located outside of Texas and use the taxable item in Texas, then you owe Texas use tax on the purchase. An out-of-state mail-order company or an Internet company may hold a Texas Sales and Use tax permit and collect Texas tax. If the out-of-state seller does not have a Texas permit or does not collect Texas use tax, the use tax is due and payable by the purchaser.”

If you have a problem with Texas collecting taxes, take it up with the state legislature.

Good luck with that.

 

 

 Signature 

“Facts do not cease to exist because they are ignored” - Aldous Huxley

Profile
 
 
Posted: 03 December 2012 06:34 PM   [ Ignore ]   [ # 10 ]
Active Member
Avatar
RankRank
Total Posts:  658
Joined  2006-09-30

File a support ticket telling DAZ their phones seem to be broken.

If you’re leaving anyway you may as well get a laugh on the way out.

Seriously though -  It’s a shame to see so many of these sorts of threads.

 Signature 

MOO!

Profile
 
 
Posted: 03 December 2012 07:35 PM   [ Ignore ]   [ # 11 ]
Active Member
Avatar
RankRank
Total Posts:  626
Joined  2004-12-14
Sockratease - 03 December 2012 06:34 PM

File a support ticket telling DAZ their phones seem to be broken.

If you’re leaving anyway you may as well get a laugh on the way out.

Seriously though -  It’s a shame to see so many of these sorts of threads.

I have been saying for 5+ years that DAZ needs to hire a competent operations manager to handle day-to-day operations.

They could get a handle on their internal problems, but they seem hell-bent on running the company into the ground.

Shame really…..

 Signature 

“Facts do not cease to exist because they are ignored” - Aldous Huxley

Profile
 
 
Posted: 03 December 2012 08:05 PM   [ Ignore ]   [ # 12 ]
Member
Avatar
Rank
Total Posts:  217
Joined  2007-03-03
chohole - 03 December 2012 02:15 PM

Yes,  But people normally file a support ticket, that is why the system is there.

Help / Contact Us / File a Help Request.    http://www.daz3d.com/shop/help/help-contact-us

Forgive me, Chohole, but I have to totally (yet respectfully, you’re just doing your job) disagree with you.  DAZ presents their number for customers to call.  They should answer or, if someone leaves a message as they are asked to do, they should return it.  The fact that a support ticket wasn’t filed is no excuse for poor customer service.

Customer service has gone downhill quickly since the Gizmoz merger.  A phone call to DAZ used to solve problems in a few minutes.  I’ve always preferred to deal with DAZ by phone because support tickets have a history of taking forever to be resolved.

 Signature 

-Kodiak3d

“I wonder what tomorrow has in mind for me, or am I even in its mind at all?”
- “Crystal Ball” by Styx

Profile
 
 
Posted: 03 December 2012 08:51 PM   [ Ignore ]   [ # 13 ]
Addict
Avatar
RankRankRankRank
Total Posts:  7458
Joined  2012-09-10
araneldon - 03 December 2012 01:58 PM

Normally? You say that as if we’re somehow supposed to know about some nebulous correct procedure, yet the phone number is right there prominently displayed on the Contact Us page.

Chohole is just trying to help- most of us appreciate it.

 Signature 

SILO Step By Step
The Art Studio: Thread #5   Product Discussions
Beginners Videos Thread-

Profile
 
 
Posted: 04 December 2012 08:17 AM   [ Ignore ]   [ # 14 ]
Active Member
Avatar
RankRank
Total Posts:  711
Joined  2003-10-09

I have to agree with camp that implies “DAZ can’t handle their biz”.  They’ve screwed the pooch.  Dropped the ball.  Gone over to the dark side.  The DAZ we used to know is gone.  And apparently so are a lot of paying customers.  I hang around only for the entertainment (and the rare chance that someone asks a technical question that I have a ready answer for).  It’s sort of like watching “Here comes Honey Boo Boo” or “Hoarders”. 8-o

 Signature 

I’m sooo confused…  I’ve come to grasp a little of the nature of reality and the answer to life, the universe, and everything.  I even have an inkling as to who and what I am. Auuummmmm…
But please, please, who the hell are you?  And why are you trampling my roses?

Profile
 
 
Posted: 04 December 2012 09:04 AM   [ Ignore ]   [ # 15 ]
Active Member
Avatar
RankRank
Total Posts:  570
Joined  2007-08-14
Novica - 03 December 2012 08:51 PM
araneldon - 03 December 2012 01:58 PM

Normally? You say that as if we’re somehow supposed to know about some nebulous correct procedure, yet the phone number is right there prominently displayed on the Contact Us page.

Chohole is just trying to help- most of us appreciate it.

I appreciate help if it doesn’t come with the implication that the customer has done something wrong, when said customer had no way to know better. There is no indication whatsoever on the Contact Us page that zendesk is the preferred avenue of communication.

I wouldn’t have said anything if not for the fact that this sort of thing has become more common lately at DAZ. It’s disappointing.

 Signature 

These are not the tutorials you’re looking for. Move along.
My old profile

Profile
 
 
   
1 of 2
1