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Problem with downloading Genesis Starter Essentials 1.6
Posted: 02 December 2012 03:03 PM   [ Ignore ]
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hi, everyone! I would like to talk about a problem I encountered when downloading DAZ 3D! Indeed, when trying to download the software using the email that I received all the elements have to be downloaded except Genesis Starter Essentials 1.6! I’d like to know if I’m the only one having this problem! and if anyone owns this file that I’d really like to send me by mail!
thank you! smile

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Posted: 02 December 2012 03:07 PM   [ Ignore ]   [ # 1 ]
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What happens when you try to download it?

As far as emailing the file to you, only Daz could do that. Not another user. Licensing issues I’m afraid.

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Posted: 02 December 2012 03:09 PM   [ Ignore ]   [ # 2 ]
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If you “Purchased” Daz Studio through the store you will then get an automated email or ebot, confirming your purchase.  THe files will them be in your Account dashboard, under “My Downloadable Products”

Nothing is sent to you by email except the confirmation of purchase which may have download links in it.

So make sure that you are logged into to your account, by clicking on “My Account” from the top line of this page, right hand side, this will take you to your account dashboard.  On the left hand side is a menu, and there you will find your available downloads.

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Posted: 02 December 2012 03:19 PM   [ Ignore ]   [ # 3 ]
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yes im talking about this mail with the downlad links! i’m logged to my account i download everything but whenever I download Genesis Starter Essentials 1.6, the download stops as if it were Completed, and when I run the file I receive an alert saying that the downloaded file is corrupted

(EDIT) and when i retry this action they told me that the link has expired

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Posted: 02 December 2012 03:22 PM   [ Ignore ]   [ # 4 ]
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slouma01 - 02 December 2012 03:19 PM

yes im talking about this mail with the downlad links! i’m logged to my account i download everything but whenever I download Genesis Starter Essentials 1.6, the download stops as if it were Completed, and when I run the file I receive an alert saying that the downloaded file is corrupted

Yeah, it happens. Clear your internet cache. It depends on what browser you are using.
That *may fix your problem. If it still persists, reboot your computer and try to download the file again.

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Posted: 02 December 2012 03:23 PM   [ Ignore ]   [ # 5 ]
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slouma01 - 02 December 2012 03:19 PM

(EDIT) and when i retry this action they told me that the link has expired

That sucks.
Can you reset the download?

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Posted: 02 December 2012 03:25 PM   [ Ignore ]   [ # 6 ]
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And….if you have a different internet browser (Firefox, Chrome, Internet Explorer…) try that. It may also get you the file all fit and proper.

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Posted: 02 December 2012 03:31 PM   [ Ignore ]   [ # 7 ]
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I’ll try to clear the cache and using a download another browser! I will use mozilla instead of chrome!

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Posted: 02 December 2012 03:35 PM   [ Ignore ]   [ # 8 ]
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And there you have it. I was having the identical problem with it. On firefox.
Wait a couple of days and try again, but note the the studio beta is up to 1.9 on the starter essentials and I had no problem downloading that; the studio 4.5 beta took 5 trys though lol

I’ve come to the conclusion my download issues have everything to do with time of day, Mornings, and prevenings; wink lol, are the worst. but through the day and late night it’s fine. Maybe crowded the lines on my end; here in town, because the area only has one good option for internet so I imagine a lot of people are on it.

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Posted: 02 December 2012 04:17 PM   [ Ignore ]   [ # 9 ]
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what is the size of this file plz?

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Posted: 02 December 2012 05:42 PM   [ Ignore ]   [ # 10 ]
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slouma01 - 02 December 2012 04:17 PM

what is the size of this file plz?

Unfortunately I don’t have Genesis but someone who is helpful may come in and say.
*hint, hint*

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Posted: 02 December 2012 07:01 PM   [ Ignore ]   [ # 11 ]
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429meg

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Posted: 02 December 2012 07:28 PM   [ Ignore ]   [ # 12 ]
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ManStan - 02 December 2012 07:01 PM

429meg

daaaaaamn!! I reached 372meg before the download stops

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Posted: 02 December 2012 10:26 PM   [ Ignore ]   [ # 13 ]
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I think you may be trying to download an older file. The current file I have is 14812_GenesisStarterEssentials_1.9_trx.exe (429 MB), so you might wanna refresh your download.

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Posted: 03 December 2012 12:50 AM   [ Ignore ]   [ # 14 ]
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Sarsifus - 02 December 2012 10:26 PM

I think you may be trying to download an older file. The current file I have is 14812_GenesisStarterEssentials_1.9_trx.exe (429 MB), so you might wanna refresh your download.

The previous 14812_GenesisStarterEssentials_1.6_trx.exe was 450 MB… so OP was definitely suffering from downloadicus interruptica X(.

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Posted: 30 December 2012 08:27 PM   [ Ignore ]   [ # 15 ]
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My download failed 4 times and now the file is marked as expired so it won’t let me try anymore. Is there a solution other than creating a fake account and “buying” the product again to get 4 more tries?

You’d think with a 450 MB file and crappy servers, they’d give you more attempts that that (especially if they are all within the 24 hours of getting the product)!

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