Digital Art Zone

Frank0314 - 03 June 2012 12:56 PM

I haven’t bought anything besides the $1.00 items. The price keeps changing on me and I’m waiting for a bit more stability. That is our right as customers.

Yea thats kinda where I’m at, the last thing I tried to do was buy the Cape and Belt and It was 1.99 going into the cart and once inside the cart they ended up a total of $40. I mean I’m not going to start reporting bug and using my time up on correcting something that should be going on automatically (they most likly have these bugs in their reports already). I’ll just keep looking in on it here and there. Seems as though the forums are working nicly though I just posted my first time since the reopening and I am getting notifications when you guys post

The past two weeks, from the time the new store went live, I ordered 9 times (from the May 20’th). Of these, 1 was a double-order due to the slowness of the system and I retried (yes, I sent a request, and got a reply), 3 orders were $0 ones (freebies), and 2 were items including $1 items and PC-items (with a total at/or below $4.99). So, in all I sent 6 orders that didn’t make DAZ3D very much money, only 3 orders at $6.97, $15.56 and one at a whopping $25.97 (due to being kinda important to me - not being on sale either). What’s interesting is that the $0 ones are predominantly at the later dates, the last one sent at the 30’th (Sweet Dreams). And looking as I’m logged in to see that I have (5 items) in my wishlist when going to the store. Opens my wishlist and it resets to 99 items (as it should). I don’t see any reason to buy anything at all until this is fixed!

When I read about sales-prices going haywire, I wonder if I were lucky when I ordered things, and it’s broken now or what? DAZ3D might as well suspend all sales, gifts etc. until after the store (the forum is the 2’nd priority in my humble opinion) has been fixed. It’s ont thing with ‘buggy’ forums (that is, forums not being optimized), but it’s a different thing with the store.

I agree, the store MUST be Daz’s priority
as a business that has to meet customer need providing good service
a buggy forum is still better than no forum to vent issues with the store and software.

Agreed! Store must come first.

Dream Cutter - 03 June 2012 10:01 AM

Back in the day when I worked at Wang, we made a change over to the customer service management system during operations however it was completely transparent to the customers. We maintained the old system on line in parallel with the new one, and performed transactions on both systems in tandem.  It took estra work, however we took advantage of terminal macros (scripts that reduced data entry) to keep it efficient.  Only when transactional and analysis reports matched up for a complete quarter was the plug pulled on the old system.  We handled well over 2000 service request transactions a day from centralized call centers and received the ISO 9000 quality award that year.

Military Commands, Airports, Hospitals and other mission critical institutions have plans in place when disaster strikes their systems, power or supply infrastructure to allow for uninterrupted core operations. I mention this to point out that smooth transitions can be performed, they just have to be planned well with extra contingency and redundancy in place.

ah, good old Wang…used to do term papers using autodoc (back in the 80s before the advent of the PC).  now what you describe is how professional ITers conduct updates, etc.  there is ever so little that is professional about Daz’s ability to maintain their website…they are the sorriest ITer wannabees i have ever encountered…nice folks but really not terribly good with details..i don’t for a moment believe this new site was ever beta tested before going live (maybe their QCers did which explains the current situation)...you see this is the Daz way of updating a website…their customers are the beta testers…this is not the first time something like this has happened with a Daz site upgrade…it is just the worst.

as a strictly Poser user, i am just so relieved that i did not renew my annual PC membership when the renewal came up at the end of January…

As Richard said, they have zip-files for at least old installers (as I only reset one that gave a buggy installer, now it works like a charm - just extract to the runtime). So all is not sad and blue(s).

So NG, all of your resets are now giving your zips?  Are you on PC or MAC?

to what has come first. it is quite simple…without a working store no selling of items, no selling of items no money, no money no forum

but as I have written in the old forum… “never change a running system” well, some admins have answered that the old system wasn`t running well and an armee of programmers had to work on it every day. well, the old store as well as the old forum worked quite well for me and if the armee of programmers is smaller now I don`t know but I guess not and if the armee will be smaller in the future…lets wait and see

fact is…and I agree, the problem with the old installers is a thing I can`t understand. It is good that there is a fixture utillity out there but as I know, this was not programmed/fixed by daz but by a forum user or customer and if this is true that is another thing I can`t undertand.
another thing is the “requiered products” listed next to items. This doesn`t also not work until now, also a thing that is not understandable.

Haven`t you run a test before you went online with your new store?

Apparently they did some testing but as it seems not much at all before going live.

Actually one thing I am not happy about is I have been using 4.5 Pro and it has some issues that can’t even report in the thread that existed before this new website launched

But yeah I am in the same boat as the rest of you.

There is a 4.5 thread in DAZ Studio Discussion forum that you can put stuff in.

Ok thank you but I think I will wait until I see what my status is here since my account is a major mess right now

4.5 been quirky not annoying yet

RAMWolff - 03 June 2012 03:54 PM

So NG, all of your resets are now giving your zips?  Are you on PC or MAC?

It seems so. I reset the ‘66 Motor Scooter, and it gave a Zip-file.

Well that’s good to know.  Thanks for the info! 

RAMWolff - 03 June 2012 06:05 PM

Apparently they did some testing but as it seems not much at all before going live.

To be fair to the DAZ team - it is absolutely impossible to stress-test a test environment. A lot of the issues we’re seeing are caching and inter-server access issues. There are VERY few institutions that can afford to build a test environment that matches the production environment in all ways - paths to disk, network layout, cpu count, server count, memory, and all such similar items. And even if you get that - you can’t get a thousand testers to beat on it for two days.

I fault the team for such things as not having working links to the zen-desk system and the mantis web problem reporting system - those should both be trivial and should have been in -place before the cut. That was unprofessional and unacceptable.

I also fault management for not communicating.  Back when I was working and had my back against the wall, my boss (tech services manager) was on-site with me for two reasons. One was moral support - I knew he had my back. The other was to keep the animals at bay. He would send out (in our case, hourly) status emails to the corporation. The first few hours usually amounted to short “no change, we’re still analyzing the problem” messages. But they satisfied the rest of the company by showing that someone was trying to do something.

I would like to see a new sticky from the manager of the web team updated daily, about an hour before the end of the day. It should list the top six items being worked on, and for each a status of analyzing, coding, testing fix, or fixed. For each item listed as ‘fixed’, add another to the list. (Seems to me I proposed this the last time the store cutover fell on it’s face).

Just let us know WHAT is being worked on and WHEN you think it’s been fixed. PLEASE.