I don’t know who at DAZ decided NOT to make some note,sticky or other form of notification about this phenomenon, but all I ever see happen is people get mad or annoyed when they find this out.
They (the customers) have every reason to be.
It is not DAZ’s fault for this “Quirk”, when it was explained how and why it happens it was something “understandable”....
WHY NOT FRIGGIN TELL PEOPLE ABOUT IT?
Would it break someone’s fingers to type the words “Canceling one’s subscription will immediately end your Platinum Club benefits and you will no longer have access to PC forums or discounts- you will effectively lose ALL remaining days on your subscription”...
HEY… Look DAZ- now nobody has to type this… it’s only a cut and paste job! All you have to do is cut it and paste it into the “The Proper way to Cancel a PC Membership” sticky thread…. WHICH NOBODY WILL DO... Because to add a note like that would be too much trouble or be a sign of weakness to the competition… I can’t even imagine why that STILL is NOT included ANYWHERE that I’m aware of… If it IS somewhere else OTHER than an exclusive sticky note, then it is is the wrong place… it should be RIGHT THERE in “The Proper way to Cancel a PC Membership”... SO THERE IS NO CONFUSION.
Yeah, DAZ will refund your money probably, but now you have to file a support ticket or GOD FORBID take a shot at getting through on the phone…
DAZ- IT IS SIMPLE COURTESY TO INFORM CUSTOMERS OF THIS ISSUE!!! STOP MAKING PEOPLE HAVE TO WASTE THEIR TIME AND GENERATE MORE WORK FOR CUSTOMER SERVICE BECAUSE NOBODY WANTS TO INCLUDE THAT TIDBIT OF INFO!!
IT IS RUDE AND UNFAIR AND WASTES OUR TIME AND YOUR RESOURCES!!!
I like DAZ, but simple stupid lingering crap like this REALLY pisses me off, I can not imagine any rational business reasoning as to why you would feel this should not be included in the sticky “The Proper way to Cancel a PC Membership”
CAN YOU? ANYONE OUT THERE?
When it happened to me it was early into the site change and my dismayed thread/post was (if I remember correctly) merged into another thread where it was more or less instantly ignored…
Since that day I have seen so many posts about this I can not help but wonder WHY nobody wants to inform customers about this?
Does this seem good for business?
Throw us a bone here…
Does anyone at DAZ besides forum Administrators EVER look at these threads… you know… maybe just to get an idea what us filthy peasants are thinking?
DAZ - Read jadiana’s words: “If this really is the policy, they should make that clear. And even in that case it really feels ungracious, as if it’s set up to deliberately ‘game’ the customer - and I feel I should get a little more respect than that.”
How does this customer feel? Cheated? Ignored? Slighted? Poorly treated? or Are they happy about this all?
One simple paragraph could have avoided this… Does this foster trust and confidence?
I really hope that whoever decided that this info should NOT be included in “The Proper way to Cancel a PC Membership” did not actually go to some sort of business school that they actually paid money for… if they did, THEY should be on the phone asking for a refund.
I’ll say it again: “IT IS SIMPLE COURTESY TO INFORM CUSTOMERS OF THIS ISSUE!!! STOP MAKING PEOPLE HAVE TO WASTE THEIR TIME AND GENERATE MORE WORK FOR CUSTOMER SERVICE BECAUSE NOBODY WANTS TO INCLUDE THAT TIDBIT OF INFO!!”
I just don’t understand this.
PS- While I do know Customer Service is not in the habit of frequenting the Forums, I can not imagine why anyone in DAZ’s management would NOT want to take a look at the forums every now and then to see what people are thinking, what they like, what problems are present, what the general mood is… I would imagine one purpose of a forum would be to actually have a ready source of customer statisfaction data… Stuff like this can be a deal breaker which drives AWAY customers, why anyone in management would choose not to check in every now and then to see if there are any problems circulating, using a medium that the company is paying for anyway… thats beyond my line of reasoning.