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Download issues

sallylavender1sallylavender1 Posts: 0
edited November 2012 in New Users

Purchased Daz Studio today, clicked Download (remain 4) nothing happens, clicked Download, (remaining 3) now I have 2 downloads remaining and NOTHING is being downloaded... attempted to download Help Doc... message this file cannot be downloaded... Oh well, lucky it was free...
Ps. Impossible to Submit a ticket as well...

Post edited by sallylavender1 on

Comments

  • ChoholeChohole Posts: 24,934
    edited December 1969

    Can we have a little more information.

    Are you using a Mac or a PC and what OS are you using. Also which Browser do you use.

    Can you show a screen shot of your "Your Downloadable Products" screen so we can see which files you have there.

  • SzarkSzark Posts: 9,989
    edited December 1969

    and don't worry about running out of downloads, you can always reset it in your Intemised Order History section of your Account page.

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