lordvicore do you really have that much trouble with office workers getting holidays like thanksgiving, Christmas and the 4th of July off to spend time with their families?
I’m going to assume you meant that in a lighthearted manner…
No I do not have a problem with anyone getting holidays they rightly deserve… This is a “dig” at DAZ for probably hiring 2 people to answer 60,000 long complicated phone calls per day… I can’t get through because they (CS) are going to be on the phone till June 19, 2468 answering the other 60 billion calls before me.
It is also a “dig” at DAZ in regards to not having made some arrangement to have someone who can answer calls on the holidays (at least temporarily till things normalize)... in other words, at this point things are so far behind with all the CS problems, I feel they really should hire a few extra hands to fill in on the holidays (or before them to answer all the extra Magento induced calls) so things don’t fall even further behind… The ticket system is so far behind it almost doesn’t even make sense to bother and a phone call seems the last desperate choice at this point… but nobody seems to be able to get through these days…
Back at the old store I almost always got through on the first call and as far as I remember, I can only really recall talking to one nice lady, either it was the time of day I would call or she was the only person answering the phones… I have no idea what is going on over there now.
My initial response was to say “I don’t think it’s possible to get through to Customer Service, unless you have a ouija board… I’m pretty sure they all died months ago of excessive work load and nobody has even bothered to look in on them yet… probably thinking its real quite in there- everything is great… meanwhile rats are gnawing their bones.”
But that seemed a little too dark.
In retrospect I’m much darker than that so I have no idea why I did not say that instead.
Do I have a problem with workers getting holidays?
I have a problem with employers who reduce staff and double work load and blame everything on “the economy” and use the fear of unemployment to keep people in line, which in fact is the real threat to “the economy”...
But that is whole different subject which I’m sure nobody wants me bustin’ out my soapbox for.
In short- no… I was just being sarcastic and snarky towards DAZ and I guess I did it poorly.