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Known Forum Issues Curently Being Worked On and Old Forum Link
Posted: 05 June 2012 08:11 PM   [ Ignore ]   [ # 346 ]
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Winterflame, go to your account page, log out, then log in again, then go to the forum and try again.  It’s flaky, I know.  But when I was having problems with my log in, that’s what I did and it worked for me.


The other possibility is the post count.  Some boards don’t let you create a topic until you’ve gotten to a certain level.  But then again…I made a topic when I was still a new user with not very many posts, so I guess that’s not it.  shut eye

Dana

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Posted: 05 June 2012 08:14 PM   [ Ignore ]   [ # 347 ]
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WinterFlame - 05 June 2012 08:04 PM

Why am I not authorized to make a new post? I can only reply. When I just tried to make a thread I got a log in page unauthorized to preform this blah blah blah error. All I wanted was some help :(

It is a known common issue. We run into it at least once a day.

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Posted: 05 June 2012 11:14 PM   [ Ignore ]   [ # 348 ]
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chohole - 05 June 2012 11:32 AM

Yeah, they do happen sometimes, that is not a problem, just a post has been moved somewhere else. It could have been moved for a variety of reasons. very few have actually been removed, most are moved to threads where they are more relevant.

...is there a way to find out where a specific post has been moved to? Received an ebot for a response to this thread but the link kicks back the “thread does not exist” error. Based on the time stamp, it should have been between mine and GigaBeat’s posts on page 22.

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Posted: 06 June 2012 01:43 AM   [ Ignore ]   [ # 349 ]
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i know for the moment is not available…but i think avatars are necesary….is hard to read the forums without them..because they help to identify the poster so much faster…and who is answering ...thanks for read this!  smile

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Posted: 06 June 2012 04:57 AM   [ Ignore ]   [ # 350 ]
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We agree, but there’s still stuff that’s far more urgent in need of fixing first.

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Posted: 06 June 2012 05:01 AM   [ Ignore ]   [ # 351 ]
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thanks for the reply!!!

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Posted: 06 June 2012 08:29 AM   [ Ignore ]   [ # 352 ]
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I would imagine that it would seem a good idea at this point.
There is probably a flood of problems that are showing up at the support desk and there are probably a large number of them that could be simply answered by the community IF WE COULD ACTUALLY FIND THEM.

I know the forums are low priority BUT… They are the welcome wagon and they help fix small problems and answer simple questions… IF WE CAN FIND THEM.

You do not want to lose new customers who feel abandoned, or that this is a half baked amateurish site… if the forums can answer the questions… then WHY risk losing a NEW customer?

Really…  one of the first things I do when I think of buying new software is check out what kind of a community there is, most have forums of some sort. If I see a simple question treated poorly or ignored or that the average post is several months old, I kinda think there is not much support, interest or use for the software… 

If I was brand new here and just seeing this hot steaming mess for the first time… I would PROBABLY write this place off… really, I’m not trying to be mean or overreactive or even funny… I’m just starting to get concerned thats all. Seriously you look fat in these pants and your badger is rotted (reference to another post)...

Just in case you are a newbie reading this… DAZ is much better than this. This place is not normally the way it is now. The community is friendly and very willing to help… when we can find you.


I’m jus sayin’.... ya’ know…

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Posted: 06 June 2012 08:36 AM   [ Ignore ]   [ # 353 ]
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/agreed

I’m glad I came in when I did (around Feb). I had a chance to see what everything was like before the changeover, so I’m sticking around hoping everything returns to it’s former glory.

I’m wondering if the forum sorting issue might also be causing vendors to lose out as well. With the store being borked and products disappearing randomly, and then the threads not getting noticed properly, half the time a product may go unnoticed completely which results in a loss of revenue completely.

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Posted: 06 June 2012 08:56 AM   [ Ignore ]   [ # 354 ]
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lordvicore - 06 June 2012 08:29 AM

I would imagine that it would seem a good idea at this point.
There is probably a flood of problems that are showing up at the support desk and there are probably a large number of them that could be simply answered by the community IF WE COULD ACTUALLY FIND THEM.

I know the forums are low priority BUT… They are the welcome wagon and they help fix small problems and answer simple questions… IF WE CAN FIND THEM.

You do not want to lose new customers who feel abandoned, or that this is a half baked amateurish site… if the forums can answer the questions… then WHY risk losing a NEW customer?

Really…  one of the first things I do when I think of buying new software is check out what kind of a community there is, most have forums of some sort. If I see a simple question treated poorly or ignored or that the average post is several months old, I kinda think there is not much support, interest or use for the software… 

If I was brand new here and just seeing this hot steaming mess for the first time… I would PROBABLY write this place off… really, I’m not trying to be mean or overreactive or even funny… I’m just starting to get concerned thats all. Seriously you look fat in these pants and your badger is rotted (reference to another post)...

Just in case you are a newbie reading this… DAZ is much better than this. This place is not normally the way it is now. The community is friendly and very willing to help… when we can find you.

Agreeing with this!  I realize that DAZ sees the forum problems as a lower-priority issue, but that discounts how the community supports the store and helps DAZ and the PAs make money.

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Posted: 06 June 2012 09:01 AM   [ Ignore ]   [ # 355 ]
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Merging into the existing topic for Forum issues.

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Posted: 06 June 2012 12:35 PM   [ Ignore ]   [ # 356 ]
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We all know it’s flaky, but it works in a half-baked way.

Eg., if you want to buy something, and clicks ‘Add to cart’ it’ll seemingly not respond correctly. But that’s not true, the item you’ve added are in the cart. The ‘trick’ is to go to ‘My Account’ and open the cart there as it’ll probably have the right amount of stuff in it. That’s the fastest way to get things I’ve discovered (got Breaking Waves and Killzones this way). The price also came out correct, and it seems the old CC info that I deleted, stay deleted.

So, there’s light in the end of the tunnel. smile

Ohh, yeah, speaking of tunnels…..

http://www.daz3d.com/forums/viewthread/184/P60/#17177

(No, that’s not the DAZ webteam getting swamped, btw!)

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Posted: 06 June 2012 01:17 PM   [ Ignore ]   [ # 357 ]
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QUOTE:  “Merging into the existing topic for Forum issues.”

Okay… Great… So now what MIGHT have been an important point is now merged into a thread along with 3 week old complaints about not being able to post images and that we need more smiley emoticons…

Nothing personal, but that sort comes across as “Yeah we know… NEXT!”  I can get that at the DMV- anytime.

The merge thread feature is nice… BUT… overused it might be just short of “We know there are problems, quite frankly who cares… we’ll get to it when we do…”
Sort works like the “Suggestions Box” mounted on a paper shredder, yeah?

Not for nothing, I understand reducing clutter but who is going to look through this thread that is already 24 pages long and lost GOD KNOWS WHERE in the forums, which was the point of my post in the first place?

Megh.

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Posted: 06 June 2012 01:29 PM   [ Ignore ]   [ # 358 ]
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You have been merged into the thread that is the official thread on forum Issues. It is the thread that is being monitored and new issues noted and passed on.


It is sticky, at the top of the Commons.



By merging threads which bring up forum issues we make it possible for the issues to be monitored,

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Posted: 06 June 2012 02:00 PM   [ Ignore ]   [ # 359 ]
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When merging posts, I would like to request that the Admin or Mod specify which post was merged.
A post that merely says “Merging into the existing topic for Forum issues”, is just confusing.

Thanks.

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Posted: 06 June 2012 02:30 PM   [ Ignore ]   [ # 360 ]
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Usually there will be multiple posts, possibly (though rarely) a large number of them. It isn’t going to be practical to flag them I’m afraid.

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