I would imagine that it would seem a good idea at this point.
There is probably a flood of problems that are showing up at the support desk and there are probably a large number of them that could be simply answered by the community IF WE COULD ACTUALLY FIND THEM.
I know the forums are low priority BUT… They are the welcome wagon and they help fix small problems and answer simple questions… IF WE CAN FIND THEM.
You do not want to lose new customers who feel abandoned, or that this is a half baked amateurish site… if the forums can answer the questions… then WHY risk losing a NEW customer?
Really… one of the first things I do when I think of buying new software is check out what kind of a community there is, most have forums of some sort. If I see a simple question treated poorly or ignored or that the average post is several months old, I kinda think there is not much support, interest or use for the software…
If I was brand new here and just seeing this hot steaming mess for the first time… I would PROBABLY write this place off… really, I’m not trying to be mean or overreactive or even funny… I’m just starting to get concerned thats all. Seriously you look fat in these pants and your badger is rotted (reference to another post)...
Just in case you are a newbie reading this… DAZ is much better than this. This place is not normally the way it is now. The community is friendly and very willing to help… when we can find you.
I’m jus sayin’.... ya’ know…