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Known Forum Issues Curently Being Worked On and Old Forum Link
Posted: 29 May 2012 02:07 AM   [ Ignore ]   [ # 166 ]
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Greetings,
Once, when I was younger, I needed to organize my bedroom.  So I tilted a bookshelf far enough that the four shelves of books, double-stacked, dumped onto the floor.  It was a strange thing to make a huge mess, in order to organize everything, but it had to be done, and was the easiest way.  It stuck with me, though.  Sometimes, in order to clear away the junk, you need to make a significantly larger mess.  Typically this is because once you’ve made that larger mess, the cleanup process is more straightforward.


I agree that this has been poorly handled; I disagree that it was possible to stay on the old system.  I trust the many reports from many DAZ people that the old system was starting to fall over.  (‘Fall over’ here appears to be defined as being unable to track sales, and determine correct payments to PA’s and DAZ and such, or taking significantly too long to provide reports, or something equally business-imperiling.)


I disagree about concern over policy differences and feature differences; those are change aversion, and could have been managed better if the transition had gone easier.  The transition’s ease has not been bad because of missing features, or policy changes.  It’s been because the site is still fundamentally unstable.  If it was a solid platform, the lack of features, loss of benefits, etc., would be manageable, and they could quickly start building new features, benefits, etc., on the new system.  Folks would still be averse to change, but they’d be seeing a benefit.  Unfortunately, the bugs in the new system are not under control.


There are real bugs that should not be conflated with change aversion in the user base.  That caching (most likely culprit imnsho) is still causing some users to see other user’s information is a Very Big Bug.  That it ‘loses’ users PC statuses regularly is a medium sized bug.  That prices are STILL not consistent is a Very Big Bug.  That ‘Required Products’ is still sometimes random is a small bug (but probably related).  That purchases are not completing is a Very Big Bug.  That your itemized history is sorted wrong is a very small bug.  That ANYTHING on the forums is broken or different is a Very Small Bug.


I agree that they need specific professionals fixing this; developing a major 3D desktop application is not the same skillset as modifying a bespoke deployment of a flexibility-oriented web shopping cart.  They’re both intensely hard problems, but they overlap in almost zero skill requirements.  I trust and expect that DAZ has a team of (probably contract) web developers who are building/modifying the bespoke site, and hopefully are ‘in harms way’ on this.  (By this I mean that they have a performance bonus that they are rapidly losing.)  Unfortunately PHP and Magento are both not safe for novice software developers, and at the same time absolutely rife with them.


For example, I would say to turn off front-end (‘view’) caching (Varnish, and/or Magento’s own view caching) to start, just to fix the inconsistencies, but I bet Magento would be dog-slow (or even potentially unusable) without it, which means you need to cache smart, and that’s a very hard problem, easy to get wrong, and viciously hard to debug when you do get it wrong.


I don’t envy them.  I’m confident they are hearing the concerns, but I’m also confident that the folks who developed this custom Magento instance got so far over their head, sunlight couldn’t reach them anymore.  Here’s your guiding light, as a user: if you see the user data and required product inconsistencies solved, and remaining solved, then you know someone’s gotten a grip on things there, and is working through the problems in a methodical fashion.  If they start delivering ‘new features’ (like the ones folks are requesting/demanding/whining about constantly) in the store or forum before those inconsistencies get fixed, then you know that they’re prioritizing user complaints over actually fixing fundamental bugs, and things are actually going to get a lot worse, because they’re building on quicksand.


Don’t ask them to go backwards; that way lies madness.  Give DAZ a chance to do the site right, and make things right with the users.  I expect that given time, they will do both.  I agree with the fundamental sentiment, though.  This hurts.  A lot.


— Morgan

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Posted: 29 May 2012 02:53 AM   [ Ignore ]   [ # 167 ]
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I had a quick scroll through the thread and didn’t see this one, so here is another (relatively minor but very annoying) issue.

Occasionally, and I can’t replicate this 100%, so I’m not sure whats causing it, if I’m not logged in the forums, but I am logged into the store, it sticks me in an endless loop that doesn’t allow me to log onto the forums. It did it to me twice yesterday, but not at all today, so it may already be fixed.

Since thats a terrible explanation, here is a better one:

1. Log into the store.
2. Load the forums either from a favourite/bookmark or via a link from the store
3. The forums (for whatever reason) don’t show you as logged in, so you can’t do things like “View unread posts”
4. Attempting to login to the forums via the “Log in” link works fine, but it loads the store rather than the forums for some reason.
5. Since your in the store, you repeat step 2, but end up in a frustrating loop where logging on never actually logs you onto the forums.

I tried manually logging off from the store, but it didn’t appear to solve the issue.

Attempting the process on a different computer did solve the issue.

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Posted: 29 May 2012 05:21 AM   [ Ignore ]   [ # 168 ]
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Just another post asking for BREAD CRUMBs at the bottom of the forums again please. Scroll up scroll down repeat is getting very old.

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Posted: 29 May 2012 08:03 AM   [ Ignore ]   [ # 169 ]
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Cypherfox - 29 May 2012 02:07 AM

Here’s your guiding light, as a user: if you see the user data and required product inconsistencies solved, and remaining solved, then you know someone’s gotten a grip on things there, and is working through the problems in a methodical fashion.  If they start delivering ‘new features’ (like the ones folks are requesting/demanding/whining about constantly) in the store or forum before those inconsistencies get fixed, then you know that they’re prioritizing user complaints over actually fixing fundamental bugs, and things are actually going to get a lot worse, because they’re building on quicksand.


Don’t ask them to go backwards; that way lies madness.  Give DAZ a chance to do the site right, and make things right with the users.  I expect that given time, they will do both.  I agree with the fundamental sentiment, though.  This hurts.  A lot.

Dude. That. Exactly that.


I’m not experiencing too many of the commonly reported bugs, but the one I caught (and then figured out how to work around, on my end) was a showstopper—the inability to complete the checkout process, because the site would just error out. I agree that the actual bugs need to be hammered out before we get too bent about missing features. (And this from the guy who just had to rebuild his content database while squinting at the frequently inaccurate required products and compatible figures.)


I also think that the fact that I’m not experiencing most of the common bugs may be how they made it into production. If the bugs don’t manifest in the test environment, there’s no way to know they exist until the site goes live and someone actually sees them. This may also speak to a limited test environment, which is somewhat unfortunate.

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Posted: 29 May 2012 02:54 PM   [ Ignore ]   [ # 170 ]
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Is someone actually working on fixing the forum bugs? It’s been two weeks now and I’ve not seen one problem resolved. Sorting threads and posts so that last is first should not even take a day to fix. That would already make a huge difference.

Times up DAZ. We want this mess fixed now. Grrr….

Well it was worth a try. Lol. LOL

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Posted: 29 May 2012 03:19 PM   [ Ignore ]   [ # 171 ]
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ThinMick - 29 May 2012 08:03 AM

I also think that the fact that I’m not experiencing most of the common bugs may be how they made it into production. If the bugs don’t manifest in the test environment, there’s no way to know they exist until the site goes live and someone actually sees them. This may also speak to a limited test environment, which is somewhat unfortunate.

Yep, the bugs don’t show up for everyone, all the time. I think I was the first one to report the infinite-loop login problem. It went away, for me I was going to ask if that was fixed… but I see others have it. I also haven’t seen the store problem of another person’s name “(not you?)” for a long time, but maybe I’m logging in at the forums before the store.

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Posted: 29 May 2012 03:30 PM   [ Ignore ]   [ # 172 ]
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LOL, I click the “Forum Home” tab and get the lizard—site is down screen.
Just use my browser back button to surf the live forums again.

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Posted: 29 May 2012 03:49 PM   [ Ignore ]   [ # 173 ]
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I just got a ton of forum new post emails!  A ton!  I guess at least part of the problem has been fixed.  But, the only ones that brought me to the first new post were those that had only one page in the topic so far.  If there was more than one page, it brought me to the top of the first page.


I have noticed that the email contains the body of the entire post!  big surprise  Unfortunately, I have noticed that the emails notifying of new Private Messages also show the entire body of the message.  Somehow, that doesn’t feel very Privatehmmm


Dana

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Posted: 29 May 2012 03:57 PM   [ Ignore ]   [ # 174 ]
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DanaTA - 29 May 2012 03:49 PM

I have noticed that the email contains the body of the entire post!  big surprise  Unfortunately, I have noticed that the emails notifying of new Private Messages also show the entire body of the message.  Somehow, that doesn’t feel very Privatehmmm

Dana

LOL tell me about it. I had to shut those notifications off.
Cheers smile

EDIT: Hmm, is that what the ‘enable smart notification’ does? Chucks the whole post in your inbox? Seriously, all that I need is the old “someone has posted a response to topic so-and-so, click to view” link.

And am still getting the lizard. The method of going to the Community tab and then forums just to get back to the forum home is just more ‘extra workarounds’.
Cheers.

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Posted: 29 May 2012 06:26 PM   [ Ignore ]   [ # 175 ]
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T Jaiman - 29 May 2012 03:19 PM

I think I was the first one to report the infinite-loop login problem. It went away, for me I was going to ask if that was fixed… but I see others have it.

And now it’s back!


Ahahahahahahahaha! Uhha. Ha… huh… <whimper>

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Posted: 29 May 2012 09:10 PM   [ Ignore ]   [ # 176 ]
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Have we any idea when these problems will be solved?
I would have thought that one important one is getting the new threads and new posts appearing on the first page without you having to go trawling to the last page.
Surely most commercial forum software must have that option?

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Posted: 29 May 2012 11:04 PM   [ Ignore ]   [ # 177 ]
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Bea - 29 May 2012 09:10 PM

Have we any idea when these problems will be solved?
I would have thought that one important one is getting the new threads and new posts appearing on the first page without you having to go trawling to the last page.
Surely most commercial forum software must have that option?


No, no idea.


Well, you aren’t thinking like a business…the most important thing to DAZ3D is getting the store to work correctly.  If not, sales will go to zero.  If they make no money, they certainly won’t want to give us a better working forum for free.  And I have to say that it’s probably the correct thing, too.  Of the two, I’d much rather have confidence that my purchase will be secure and correct, than be sure I can find the newest post.


I’m beginning to think that most commercial software is crap.  If this software won the title of the best one to suit their needs, what garbage must the losers be?  I’d be afraid to look!  Still, it could have been a little better before release.


Dana

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Posted: 29 May 2012 11:39 PM   [ Ignore ]   [ # 178 ]
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DanaTA - 29 May 2012 11:04 PM
Bea - 29 May 2012 09:10 PM

Have we any idea when these problems will be solved?
I would have thought that one important one is getting the new threads and new posts appearing on the first page without you having to go trawling to the last page.
Surely most commercial forum software must have that option?


No, no idea.


Well, you aren’t thinking like a business…the most important thing to DAZ3D is getting the store to work correctly.  If not, sales will go to zero.  If they make no money, they certainly won’t want to give us a better working forum for free.  And I have to say that it’s probably the correct thing, too.  Of the two, I’d much rather have confidence that my purchase will be secure and correct, than be sure I can find the newest post.


I’m beginning to think that most commercial software is crap.  If this software won the title of the best one to suit their needs, what garbage must the losers be?  I’d be afraid to look!  Still, it could have been a little better before release.


Dana


As annoying as it is clicking on the e-mail links and being directed to the top of the first page rather than the post itself… I actually find that less annoying than having to search through a forum that doesn’t sort its posts chronologically.


I’ve honestly never seen anything like this on any forum.  And I’m talking dating back to ‘97 when I first started using the internet.

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Posted: 30 May 2012 12:18 AM   [ Ignore ]   [ # 179 ]
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wow! almost 2 weeks of this horrific situation.  just wondering who the heck recommended this package for the Daz site…does anyone at Daz really know what they are doing so they can either correct this mess or replace it with another something or other…feel like i am visiting a grade schooler’s semester project…a business that considers itself “professional” would never present itself this way…ugh…

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Posted: 30 May 2012 12:42 AM   [ Ignore ]   [ # 180 ]
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Credit where credit is due.cool smile
Forum Email alerts are now working for me. So there is progress being made. (The computer tech in me wants to know what the fix was. Was it what I suggested earlier in this thread?) question

Permalinks are still not working, though. So the link in the Email doesn’t take you to the proper post.

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