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It’s Tuesday and I’m still without an answer!
Posted: 27 November 2012 07:55 AM   [ Ignore ]   [ # 16 ]
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I don’t believe anyone meant anything about it.

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Posted: 27 November 2012 08:08 AM   [ Ignore ]   [ # 17 ]
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dast30x - 27 November 2012 07:48 AM
ManStan - 27 November 2012 07:21 AM

So all this is over toast? hmmm


That is really not nice! It is not about “TOAST”, it’s not about me being inpatient, it’s about PRINCIPLE.
I have paid for something I don’t get! How would you fell? You practically insinuated that I’m some kind of pervert!
I only purchased it because it has all additional morphs and it was on the sale, it was a good deal.
I don’t even render people, this is my first morph product for genesis. I’m more in to Dinosaurs.
Now I’m seriously considering returning the product, can anyone please tell me how to do it.
I really don’t need this!


Sorry, in the main, we are joking, I don’t think anyone was insinuating anything. Certainly no one who answered who can be seen to be representing DAZ 3D in any way made any sort of insinuation. There have been several threads in various forums about problems with the genitals of the V5 and M5 products, and as I said I am sure I saw it somewhere that there is a problem with these and the DSON importer, which is possibly why they are not available for download.

There was another thread here,  again with plenty of peripheral joking about.  http://www.daz3d.com/forums/viewthread/11890/  which does seem to bear this out.  The last post in the thread does suggest that resetting the download will solve the problem.

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Posted: 27 November 2012 08:12 AM   [ Ignore ]   [ # 18 ]
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I just thought to give a Genesis a chance since everybody talk about how great it is, but now I don’t think that is going to happen.

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Posted: 27 November 2012 08:19 AM   [ Ignore ]   [ # 19 ]
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Give it a chance, and ignore those who upset you in the forums, is my best advice. Most people around are helpful. 

DAZ 3D do try to get things right for everyone, which was why some installers were withdrawn while they were sorted out.

Our Customer service is second to none, but does get a bit overloaded on occasion, and there have been a lot of sales around, which do seem to cause an increase in Support tickets being submitted.

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Posted: 27 November 2012 08:20 AM   [ Ignore ]   [ # 20 ]
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dast30x - 27 November 2012 07:48 AM
ManStan - 27 November 2012 07:21 AM

So all this is over toast? hmmm

That is really not nice! It is not about “TOAST”, it’s not about me being inpatient, it’s about PRINCIPLE.
I have paid for something I don’t get! How would you fell? You practically insinuated that I’m some kind of pervert!
I only purchased it because it has all additional morphs and it was on the sale, it was a good deal.
I don’t even render people, this is my first morph product for genesis. I’m more in to Dinosaurs.
Now I’m seriously considering returning the product, can anyone please tell me how to do it.
I really don’t need this!

ManStan was just being an ass, as usual wink

This isn’t really a customer support forum. Sometimes customer support does happen here, but mostly it’s just us members, your peers, horsing around and sometimes assisting each other.

To enjoy this place you do need to take it a little bit less seriously.

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Posted: 27 November 2012 08:27 AM   [ Ignore ]   [ # 21 ]
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To be fair, I’ve had nothing but first class customer service from Daz, so it’s possible they’re having difficulties of some kind, perhaps even a small backlog to deal with. Just remain patient and have a little trust that they’ll deal with the issue. LIfe’s too short to take everything seriously.

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Posted: 27 November 2012 08:31 AM   [ Ignore ]   [ # 22 ]
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dast30x - 27 November 2012 07:48 AM
ManStan - 27 November 2012 07:21 AM

So all this is over toast? hmmm


That is really not nice! It is not about “TOAST”, it’s not about me being inpatient, it’s about PRINCIPLE.
I have paid for something I don’t get! How would you fell? You practically insinuated that I’m some kind of pervert!
I only purchased it because it has all additional morphs and it was on the sale, it was a good deal.
I don’t even render people, this is my first morph product for genesis. I’m more in to Dinosaurs.
Now I’m seriously considering returning the product, can anyone please tell me how to do it.
I really don’t need this!

Oh don’t take Manstan seriously we don’t smile And don’t take me seriously I don’t. Yes humour can be subjective but you will get this fixed. We are all human and make mistakes, no difference with companies, again I am not defending or making excuses. Us volunteers see it everyday with people upset, two days, a week later all is well and their problems/issues solved.

No one is insinuating anything please don’t read more in to things than they really are. Yes you are frustrated and upset but it doesn’t make the product unusable at this stage, just incomplete. You have every right of course to return the purchase via the 30 day money back guarantee.

Just to add when I purchased M4 I had to e-mail DAZ3D asking for the extra bits….though I will never use them I thought as you do, well for completeness sake I will get them as I paid for them…so you are not alone on the score.

But I am not here to change your mind and I am sorry if I added to your distress…no harm was meant by it I can assure you.

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Posted: 27 November 2012 08:46 AM   [ Ignore ]   [ # 23 ]
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I will surly admit my sense of humor is dark and can be a bit mean, but poking fun none the less.

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Posted: 27 November 2012 10:37 AM   [ Ignore ]   [ # 24 ]
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Not to be stirring the pot, but I can understand dast30x’s frustration… they purchased something and they should get everything that is claimed to be included.
A year ago purchased a camera, the floor model had a lens cap, the boxed listed a lens cap, the instructions said how I should install the lens cap… BUT there was no lens cap.
The lens cap was crap and I intended to use my own, a better one that I had from before… but I figured I paid for it and what if I lose the old one…?
The store did not have anymore cameras of that model in stock so I contacted the manufacturer sent them an email and after 2 weeks I had not received any response. So I called customer service and the call kept getting dropped while I listened to their fun waiting music… I re-sent the email several times, at one point at least once a day… yes at this point it was now a science experiment to see if I could actually ever get my lens cap from them.
The long and the short of the story was… No, no I did not.
Although after about two months someone at the store I bought it from did find one for me…

Am I an annoying little beyotch?  Yeah, if you think that asking for what you paid for is annoying.

This is not an uncommon incident or rare freaky coincidence… this happens to me all the time… worse when I follow prescribed protocol.

Sorry, but to me a blurry grey fog of customer service bugs and internet ghosts is not/never an expectable answer, more often than not in the corporate world, each incident becomes an experiment in what minimum level of service the customer is willing to except and at what level they just cut their loses and give up… each unresolved issue without compensation becomes part of a cumulative precedent and the bar is dropped another notch.

We all suffer in the end.  It is a common theme in business and government.

If there is a standard reply time or period then maybe when a site is having customer service problems on the level we keep seeing here, then maybe somewhere - EASY TO SEE OR FIND- there should be a post that says: “Due to customer service traffic- please expect 3 days to a week for a response” or whatever the projected time is…
If I see “Please allow 6-8 weeks for delivery” on an order form and I still have not received my goods at 9 weeks, then I think it is time for a call… otherwise I have no idea if they ever intend to send my my order… Right? If I call and complain after 3 days, then I’m being unreasonable because I have a guideline… Without a guideline it’s anyone’s guess when or if anyone will ever respond.
In this day and age where most customer service ranks slightly below making sure the toilets flush at the home office, it is VERY easy to believe you are being ignored… Because you probably are in most cases.

As far as people having confidence in other’s opinions about customer service being great at certain places I constantly come across friends who’ll rave about how great a place is and how nice they where “I told them the button was loose and they sent me TWO new jackets the next day”....  but when I try to get a response because the same jacket spontaneously combusted I get “Aw, thats a shame… Ba By”... (BTW-I’m just being funny with that statement)... Quite frankly I never believe anyone’s praise of a store or site unless I see it personally… you can thank all the lemming-like fanboys in the world for that…  so I never expect anyone to take my “opinion” as fact either.

We have no idea why dast30x is purchasing the item they did, they may never ever need the “toast”, but they are paying for it, they should receive it… for all they know they may one day get a commission to render their version of michelangelo’s david, and then where will they be without a wee-wee?  Yeah… a retextured freebie banana just doesn’t make the cut, does it? It’s funny, but not professional…. especially if you don’t retexture it. Thats pretty funny… but anyway…

The long and short of what I’m saying is… You go dast30x!  The more people complain the more things get fixed.
I just read a post by another forumite that seemed to me to be made in a neutral, excepting manner… I quote: “Customer Service is hit or miss in my experience. But they will eventually give you your money back if you keep asking.”

I never experienced that in the old site, but if that is the level we have reached, then you dast30x, have every right to be concerned.

Good luck dast30x.

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Posted: 27 November 2012 12:14 PM   [ Ignore ]   [ # 25 ]
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I agree with lordvicore.
When you purchase something you expect it to work, and that no items would be missing. Some web sites give MUCH faster response to support tickets than others. The last time I contacted DAZ Tech Support I did not get a response for seven days.
It is clear (to me, anyway) from dast30x’s post that English is not his primary language. Humor usually does not translate well. Making a joking response to his problem was inappropriate.
I hope Tech Support responds quickly to dast30X.
If they do not, I suggest he submit another support request directed to SALES and request a refund.

There is no excuse for poor customer service; DAZ knew they were running sales, and should have staffed accordingly.  Major retailers do not run Black Friday sales with minimal staff.

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Posted: 27 November 2012 12:40 PM   [ Ignore ]   [ # 26 ]
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Thank you for understanding lordvicore and fleetpp, and yes English is not my native language, which I think is obvious.
The whole store/forum situation was just to much for me, Therefore I have decided to return the product and I did.
This time support staff responded quickly.
Thank you all, it was a good and valuable lesson.

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Posted: 27 November 2012 12:55 PM   [ Ignore ]   [ # 27 ]
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dast30x - 27 November 2012 12:40 PM

it was a good and valuable lesson.

For me also. And no hidden meaning of ill intent I learnt something positive from it

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Posted: 27 November 2012 05:27 PM   [ Ignore ]   [ # 28 ]
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dast30x - 27 November 2012 12:40 PM

Thank you for understanding lordvicore and fleetpp, and yes English is not my native language, which I think is obvious.
The whole store/forum situation was just to much for me, Therefore I have decided to return the product and I did.
This time support staff responded quickly.
Thank you all, it was a good and valuable lesson.

There is an old saying “the squeaking wheel gets the grease.”
Interpretation: If you complain loudly enough and in a public forum, you’ll get attention.
I’m glad you got a fast response this time.

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