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It’s Tuesday and I’m still without an answer!
Posted: 27 November 2012 02:00 AM   [ Ignore ]
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I have purchased Genesis Michael Victoria Combo Bundle only to realize I’m not able to download all files.
When I click on a specific download link message appears “Product not available for download, please contact the store owner”
I have filed the support ticket on Saturday, now it’s Tuesday and still no reply!
OK I understand there were holidays, and I have waited, but now it’s Tuesday and everyone is at the office since Monday, and I’m still without an answer!!! NO excuses, very IRRESPONSIBLE!!!

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Posted: 27 November 2012 03:21 AM   [ Ignore ]   [ # 1 ]
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For DAZ this was only ONE working day - Monday. Remember, that in Utah (where DAZ resides), Tuesday started only 2 hours ago. Surely you cannot expect the poor guys to be at work 2 hours after Midnight - they need sleep too.

DAZ was closed for 4 days, which means that many support tickets gathered in that time and DAZ employees will need more time than usual to respond to all (DAZ has many customers, so I imagine, those might be not just dozens, but possibly even hundreds support tickets). Sometimes DAZ needed 2-3 days to respond to my support ticket, but they did.

Actually, I had the same problem as you when I bought Stephanie 5 Pro bundle - some of the download links did not work. I think it took DAZ about 2 days to repair the links.

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Posted: 27 November 2012 03:33 AM   [ Ignore ]   [ # 2 ]
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You are absolutely right, but still it is not OK. In addition, I am not asking from them to fix the problem right away, but at least inform me about it.

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Posted: 27 November 2012 04:20 AM   [ Ignore ]   [ # 3 ]
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My experience with support tickets is that DAZ people don´t inform you that they read your ticket and are working on it. They will only send you a reply after they fixed your problem (something along the lines “your problem was solved, do you need anything else?”). Unless it is a case when they need more information from you before they can solve the problem.

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Posted: 27 November 2012 04:38 AM   [ Ignore ]   [ # 4 ]
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Have you tried Reseting them from your Itemised Order History and try downloading them again as this has been confrimed fixed as of yesterday.

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Posted: 27 November 2012 04:46 AM   [ Ignore ]   [ # 5 ]
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Proxima Shining - 27 November 2012 04:20 AM

My experience with support tickets is that DAZ people don´t inform you that they read your ticket and are working on it. They will only send you a reply after they fixed your problem (something along the lines “your problem was solved, do you need anything else?”). Unless it is a case when they need more information from you before they can solve the problem.


That is a problem, cause people who don’t know that like me, fell as if they are left hanging. It’s not a good felling and it certainly doesn’t add to customer – store trust. IMPO DAZ should have a 24/7 support team, they are an internet store that sells digital products all over the WORLD not just US.
Because I didn’t know that I have filed two support tickets under two different departments.

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Posted: 27 November 2012 04:47 AM   [ Ignore ]   [ # 6 ]
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Szark - 27 November 2012 04:38 AM

Have you tried Reseting them from your Itemised Order History and try downloading them again as this has been confrimed fixed as of yesterday.

No, I haven’t

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Posted: 27 November 2012 04:58 AM   [ Ignore ]   [ # 7 ]
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Ok I tried resetting, still nothing “ Sorry, this download is currently unavailable.
Please go to your Account and check your Order Status”

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Posted: 27 November 2012 06:21 AM   [ Ignore ]   [ # 8 ]
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Strange how for others this is fixed. I am sorry I can’t help further being a volunteer around here and I don’t have direct contact with the folks at the DAZ3D offices.
Not making any excuses but with bugs like this when they happen can flood the the system will many Support Tickets which could be why it is taking a bit longer then normal. Also the staffing numbers at DAZ3D is somewhat low.

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Posted: 27 November 2012 06:28 AM   [ Ignore ]   [ # 9 ]
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Thank you, I do appreciate your time and effort.

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Posted: 27 November 2012 06:32 AM   [ Ignore ]   [ # 10 ]
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My pleasure. Sometimes I wish I could do more to help. Hope you get it resolved soon.

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Posted: 27 November 2012 07:21 AM   [ Ignore ]   [ # 11 ]
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So all this is over toast? hmmm

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Posted: 27 November 2012 07:25 AM   [ Ignore ]   [ # 12 ]
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ManStan - 27 November 2012 07:21 AM

So all this is over toast? hmmm

LOL Yeah I missed that small bit….of info. wink

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Posted: 27 November 2012 07:34 AM   [ Ignore ]   [ # 13 ]
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I seem to remember the toaster threw a minor fault when connected up through DSON, and the toast wasn’t well done, so it was in the repair shop. I could be wrong, I often am.

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Posted: 27 November 2012 07:48 AM   [ Ignore ]   [ # 14 ]
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ManStan - 27 November 2012 07:21 AM

So all this is over toast? hmmm


That is really not nice! It is not about “TOAST”, it’s not about me being inpatient, it’s about PRINCIPLE.

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Posted: 27 November 2012 07:53 AM   [ Ignore ]   [ # 15 ]
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Removed by me

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