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What’s up with downloading?
Posted: 24 November 2012 12:29 AM   [ Ignore ]   [ # 16 ]
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namffuak - 23 November 2012 09:50 PM

Just got back from Starbucks, my wifi of choice, and did the Skies of Economy files at between 140 and 150 KB/second with no issues. (This is pretty much the max - it means I got just about ALL the T1 for my downloads).

I don’t know what you’re running into - but I can guarantee I’m not seeing it.

150 KB/second?  You think that’s fast?  As others have mentioned, before this latest big sale, I was getting downloads at 1.1 MB/second.  I was very impressed, as with the old site it would range from 300 KB/second to 750 KB/second, with an average of 600 KB/second.  Now it seems to range about 150 KB/second to 250 KB/second.  That’s less than half the speed I used to get on the old site.  And speeds are fairly consistent with historic values on all other sites I download from.

I don’t know if it’s the servers, the replication along the way (like the cache servers they use), or maybe a regional thing with the various hubs and connections on the Internet along the way, but something’s up.

Dana

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Posted: 24 November 2012 12:42 AM   [ Ignore ]   [ # 17 ]
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DanaTA - 24 November 2012 12:29 AM
namffuak - 23 November 2012 09:50 PM

Just got back from Starbucks, my wifi of choice, and did the Skies of Economy files at between 140 and 150 KB/second with no issues. (This is pretty much the max - it means I got just about ALL the T1 for my downloads).

I don’t know what you’re running into - but I can guarantee I’m not seeing it.

150 KB/second?  You think that’s fast?  As others have mentioned, before this latest big sale, I was getting downloads at 1.1 MB/second.  I was very impressed, as with the old site it would range from 300 KB/second to 750 KB/second, with an average of 600 KB/second.  Now it seems to range about 150 KB/second to 250 KB/second.  That’s less than half the speed I used to get on the old site.  And speeds are fairly consistent with historic values on all other sites I download from.

I don’t know if it’s the servers, the replication along the way (like the cache servers they use), or maybe a regional thing with the various hubs and connections on the Internet along the way, but something’s up.

Dana

Well, compared to my normal dialup at 5.6 KB/sec, it’s wicked fast. raspberry The key point, in respect Stan’s complaint, is that these downloads all run to 12 or more minutes for me. And I am NOT getting disconnects. And, like I say, I’m pretty well maxing out the T1 feeding the place, when you consider that there were 2 iPads, several smartphones, and four other laptop users on site at the time.

If I ever find a wifi hotspot in this area running a T3 or better, I’m moving in! grin

ETA: Based on past experience in network tuning, my first gut reaction is that something is forcing a smaller packet size; that can screw up throughput something fierce. Another possibility is congestion and packet drop/retransmit. If it were my network, I’d be looking at packet size.

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Posted: 24 November 2012 04:39 AM   [ Ignore ]   [ # 18 ]
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Yes, as I said, I got a fairly constant speed of about 189-190 kbs, which is also about the highest I ever get up here, and I am in the UK,

My area has been flagged up as being one of the worst areas for broadband in the country, less than 1mb normally and frequently half that for broadband speed overall.

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Posted: 24 November 2012 05:26 AM   [ Ignore ]   [ # 19 ]
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So it seems those who typically have slower download speeds are actually having better luck than those who typically have exceptionally fast download speeds. Well I’m happy for you guys who are enjoying what you consider fast download times and as I said it doesn’t really bother me that much that is it slower than it should be for me, I just do something else while they download, but don’t get me wrong, I would rather have the speed I am used to, up to 2 mb/sec. There are some sites where I experience speeds much faster than that, but rare.

BTW thank you Dana for giving me a hand on this.

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Posted: 24 November 2012 05:35 AM   [ Ignore ]   [ # 20 ]
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ManStan - 23 November 2012 05:24 PM

Sorry Richard, but this is the same comp, same set up, same ISP I had before DAZ changed over it’s download method, I had no issues till then and have no issues from any other site.  The only thing that has changed for me is DAZ’s method of downloading.
The DAZ site is the only site I have downloads with this method and the only site I have downloading issues with. So from my prospective the method is at fault.

I’m not trying to deny that a change at DAZ may have triggered your issue - I’m merely saying that it isn’t affecting all users, even with similar setups, and therefore there is likely to be something at your end or on the journey to you that is at the root of the problem and the new site is exposing it.

Speed isn’t the main issue here - it’s downloads failing to complete - but I am still using the full bandwidth of my connection for DAZ downloads most of the time, hovering around 800KB/s.

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Posted: 24 November 2012 05:53 AM   [ Ignore ]   [ # 21 ]
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This new site is known for affecting some members while others have no problems. This seems to be the case with downloading as well.

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Posted: 24 November 2012 07:31 AM   [ Ignore ]   [ # 22 ]
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Richard Haseltine - 24 November 2012 05:35 AM

[
I’m not trying to deny that a change at DAZ may have triggered your issue - I’m merely saying that it isn’t affecting all users, even with similar setups, and therefore there is likely to be something at your end or on the journey to you that is at the root of the problem and the new site is exposing it.

Speed isn’t the main issue here - it’s downloads failing to complete - but I am still using the full bandwidth of my connection for DAZ downloads most of the time, hovering around 800KB/s.

And that is it. I didn’t have problems downloading from DAZ till DAZ went to this new system some months back. And if it is my ISP/DSL set up there is nothing I can do about that. But it doesn’t effect any other site. My DSL runs at about 5-6Mbps, I recently downloaded a 800meg update to my racing game with out a hitch. I can download massive files from other sites with out a problem. So this issue is specific to DAZ.

The genesis essentials file is a relatively small download; that was the previous version some weeks back. Once I managed to get it downloaded it only took a few minute, but it still took 9 trys to get. The download would ether just stop, or I would get the download is done popup and an incomplete file. Yesterday it took 5 trys to get the studio beta downloaded, got the updated genesis essentials on the first try and in just a couple of minutes.

The good thing is I’m not downloading from DAZ much so I only have to tolerate this PITA once and a while. Doesn’t make each time any less aggravating though.

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Posted: 24 November 2012 08:13 AM   [ Ignore ]   [ # 23 ]
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ManStan do you have a laptop and a nearby WiFi Hotspot - if you could go there and try a download and see how stable that is you have ruled out/in if your ISP/DSL has any effect on the problem. The routing to your area might be in play, and Daz’s servers, but you have narrowed down the fault a bit. Next step would be take the laptop away for a weekend to rule out the area…

I’m one of the ones who is generally finding downloading more stable since the move, on my 165kb/sec line (wow I’m fast wink) I have been known to take my netbook into work and download big files on the spare ADSL line there which can download from some sites at 300kb/sec but consistently gets about 165kb/sec on Daz. I do wonder if the browser continuingly polling the server to get the file size isn’t an issue too, one blip on the connection and it thinks it has a complete file, if Daz fixed that that might help all of us know if the file is complete.

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Posted: 24 November 2012 10:34 AM   [ Ignore ]   [ # 24 ]
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ManStan - 23 November 2012 02:39 PM

This is turning in to a consistent aggravation. It take 6 and 8 trys to get anything downloaded. The weird download starts, in a few seconds it stops and tells me it’s done. Not even close, just a bad file to delete.
This is the one and only place that has this weird streaming downloads and the one and only place I have issues downloading.

I just downloaded 36 files with no problems at all, so I don’t think it’s a DAZ problem. In fact it’s very rare I have any download problems at all, and I do a lot of download testing. In one test I did I downloaded for 8 hours in one go on a high speed connection, not a single problem or drop out.

It was bad in the start when the new store had just been implemented, but now it seems to work fine.

 

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Posted: 24 November 2012 10:44 AM   [ Ignore ]   [ # 25 ]
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FURB - 23 November 2012 06:21 PM

4 hours to download Skies of Economy…. and that was just the Carrara file.
About an hour for Country Lane 2.
Went to Rosity and grabbed a couple of characters for V4, posses and props. All downloaded in a couple of minutes and about the same size of Skies.

Strange. I usually get about 1 MB/s in average from DAZ, but never more than 400 KB/s from Rendo.

 

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Posted: 24 November 2012 11:00 AM   [ Ignore ]   [ # 26 ]
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Hey look, everyone coming on and telling me how well they can download from DAZ fixed my problem. Yup, not freaking going to say another word about it, hows that for a solution?

No reason to complain about anything here, sure enough a dozen people are going to come on and tell you how wrong you are.

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Posted: 24 November 2012 11:24 AM   [ Ignore ]   [ # 27 ]
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Well, it’s somewhat comforting at least to know it’s not a widespread problem though it does make me wonder what makes our downloads so unique in their failure. The difference is with Google Chrome it will actually tell me that the download has failed “Network Error” is the message I get. Sure enough, some of the purchases I made not five minutes ago are failing too.

If Mozilla is claiming the downloads are finished, it might be worth using Chrome to download them, as at least you’ll know in advance that the file needs downloading again.

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Posted: 24 November 2012 11:40 AM   [ Ignore ]   [ # 28 ]
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While not rampant, I too have received bad downloads but on my end they do download relatively fast. Not many but then again I haven’t bought much in a while.

It occurred in Firefox 17.0 (including prior versions) and IE 9.08 (not sure about prior, hardly use IE).

I have hashed out the bad download versus the good one I finally received and….obviously they didn’t match up.

This has only happened since the new site went live. I imagine there are some bad packet loss going on or some other nefarious network issue causing the end user’s computer to get a bad download.

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Posted: 24 November 2012 11:45 AM   [ Ignore ]   [ # 29 ]
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Just to add, I would be interested to know if the content providing servers are using CRC (Cyclic Redundancy Check) in the delivery of these files. Unlike a single jpeg file and such, a simple flipped bit could cause havoc on an installer.

EDIT> This feels like an AA meeting, more like an DA (Download Anonymous) meeting. “I’m Jmper and I too have a downloading issue.”

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Posted: 24 November 2012 11:46 AM   [ Ignore ]   [ # 30 ]
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I just noticed, for the second time in the past few days, that my speed was as slow as around 200kb/second, where I usually get 1mb/second.  I haven’t, however, run into any files that stopped downloading before it was completed.

That said, I just assumed it was a busy pipeline with everyone buying and downloading a bunch of sale items.

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