You know when you try one of the new energy drinks that looks so delicious in the fancy bottle, only to find it leaves a nasty aftertaste….
Well this is what I am experiencing since the DAZ store upgrade.
Let me explain: I’m an active participant in the community and frequent consumer of DAZ and other 3D products. I shelled out full price for DS4 Pro when it arrived, jumped in with two feet. Was perplexed when the core product of this company started shipping free, but came to embrace the concept and and jointly invest in the community. So I set up some theme oriented niche sites so like FarmPeeps.com so fellow artist peeps could focus on their favorite rendering topics and learn and share techniques. Add lots of links to DAZ and the busted CJ ads. I invested in Genisis products to learn their capabilities and identify further ways for users to leverage the power of the new technology and how it can be integrated in 3D pipelines. In total, I spent well overt $1500 in DAZ products the last 12 mos, with $400 since the launch of the new store. So I’m like a dedicated enthusiast - right? You would think DAZ would like lots of consumers like me… However its the loyal, dedicated peeps like me that feel slighted when DAZ makes drastic change without planning for mitigating the consequences. We need some consistency and care on the details….contractual and communication of expectations. The consumer has been very flexible and patient, however were reaching the limits of tolerance.
Finally, Perhaps the business (Store / PA / PC Club program) were run as efficiently and strictly as the discussion forum, the consumers would not feel like they are being disregarded. The strictly adhered forum TOS and overzealous forum admins delete, move and lock more of my messages almost the minute I post them, but Customer Support can’t answer my 2 week old email where I was charged wrong item prices, and sales tax? We cant get proper documentation for professional grade apps? And we need to put up with Stalinist’s running the forum? Sure I love Rendo, but I used to like DAZ too. It disappoints me my voice is frequently snuffed, and that my positions are recast towards prejudged topics and the thread locked before without allowing for debate. I hate it that when I offer to share something (link to site page ) to the community my message is deleted.
Admins before deleting this post, I hope you get the point: Its a respect thing. I’m not seeking a coupon for satisfaction. Stop treating us like corralled dolphins. Start treating us like your partners in the industry.