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How do I get Hexagon 2.5.1.79 to produce a crash log
Posted: 18 November 2012 03:52 AM   [ Ignore ]
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Total Posts:  1
Joined  2010-04-22

On my system, Hexagon crashes on load, during the splash screen.

How can I make it output a crash log so I can troubleshoot the problem?

Thanks for reading.

Windows System Info
================

see attachment

Catalyst Control Center
=================

Driver Packaging Version 9.002-120928m-149042C-ATI
Catalyst Version 12.10
Provider Advanced Micro Devices, Inc.
2D Driver Version 8.01.01.1266
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0001
Direct3D Version 9.14.10.0926
OpenGL Version 6.14.10.11931
Catalyst Control Center Version 2012.0928.1532.26058

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Posted: 18 November 2012 03:29 PM   [ Ignore ]   [ # 1 ]
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marco75 - 18 November 2012 03:52 AM

On my system, Hexagon crashes on load, during the splash screen. How can I make it output a crash log so I can troubleshoot the problem?

You just gave us all the info you need. Your problem is right here:

Catalyst Control Center
=================

I’ve used ATI in my systems for many years, and I’ve never seen a single advantage that CCC provides.

And oh BTW, it has a tendency to crash hexagon. smile

I advise people to remove it completely (I never install it in the first place), but if you’re uncomfortable with that there’s a tweak you can do on it that apparently stabilizes it for hexagon.

Unfortunately, I can’t remember offhand what that tweak is. It’s a simple one, involving turning off one of catalyst’s controls. It may be opengl or video acceleration, but I’m just not sure. I’ll see if I can find the thread where it was mentioned previously.

In the meantime, you can either uninstall catalyst, experiment with the settings I gave you or wait to see if someone who knows the specific tweak I’m referring to comes along.  smile

The good news is that it’s an easy fix.  smile


ADD:

Found it!  smile

Turn of “triple buffering”.

This fix was mentioned as a possibility by Laschae in this post: http://www.daz3d.com/forums/viewreply/98146/

To which the user responded “IT WORKED!!!!!!!!!!!!!! Disabling the “Triple Buffer” in the OpenGL settings of the CCC solved the issue!!!!!!!!!!!!”

 

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For any arguments or illustrations I give, my system specs are:
Hexagon version 2.5.1.79,  XP pro 32 bit,  pentium core2 duo,  ATI radeon 3870, 2 gigs ram

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Posted: 18 November 2012 09:57 PM   [ Ignore ]   [ # 2 ]
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Total Posts:  1
Joined  2010-04-22

That did the trick. I created an Application Profile in CCC for hexagon.exe to turn off OpenGL triple buffer.

Strangely, I have to use a seperate utility (D3DOverrider) to force vsync and triple buffer for Direct3D apps and games.

“Send to Hexagon” (Studio <-> Hexagon Bridge) works as expected, too.

Thanks afreaginname!

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