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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 25 August 2012 04:49 PM   [ Ignore ]   [ # 961 ]
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randym77 - 24 August 2012 08:53 PM

Sorry if this has been addressed elsewhere.  I tried searching, but…well, let’s just say I’m not a fan of the new forum search function.

Anyway, I was wondering if there are going to be any improvements in the Itemized Order History.  I like to check it first to see if I’ve purchased something before. The store is usually pretty good about warning you if you’ve bought something before, but it’s not perfect.  If you’ve bought anything in a bundle, say, it doesn’t know you bought it. 

The old itemized order history showed all your purchases on one page, which was very convenient.  I could just search for the item name using my browser’s search function.

Now, it’s divided up into separate pages.  Maybe this means I should quit buying, but my purchase history is about 50 pages now, with 50 items a page.  That’s a lot of pages to check.  In fact, it kinda makes the itemized order history useless. 

Other sites handle this by allowing you search your order history, and/or sort it by the name of the merchant.  Something like that would be greatly appreciated. 


This new store software does not let you know that you’ve previously purchased something.  Buy at your own risk.  Or pick up the Taosoft DAZ history manager  It works great and you can search with it, and even do multiple resets.  It can’t, however, tell you if you’ve purchased something in a bundle.  But it’s a hell of a lot more functional and useful than this site’s order history pages!


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Posted: 25 August 2012 05:20 PM   [ Ignore ]   [ # 962 ]
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Since this thread is about updates, announcements, and customer service information…I have a question about an announcement.


Why is the annual PA sale being moved to September?  It’s normally in November!  Right after the PC anniversary sale in October.  It is now starting to look like an act of desperation!  A while back, DAZ3D announced that it wasn’t going to have a lot of those “crazy sales”.  But since the new store software went live, it seems that there is one crazy sale after another.  I’m sure there are not a lot of folks complaining about the savings, but…what gives?  As I said, it seems to be desperation!


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Posted: 25 August 2012 06:21 PM   [ Ignore ]   [ # 963 ]
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DanaTA - 25 August 2012 05:20 PM

A while back, DAZ3D announced that it wasn’t going to have a lot of those “crazy sales”.  But since the new store software went live, it seems that there is one crazy sale after another.  I’m sure there are not a lot of folks complaining about the savings, but…what gives?

Everyone’s probably too afraid to buy anything because they don’t know if they’ve bought it before.  tongue rolleye

Thanks for telling me the store no longer warns you if you’ve bought something before.  I had no clue.

Man, it’s really gotten a lot more difficult to spend money here.  More clicks, more hassle.  Not to mention having to look up the PC code each month, rather than having the voucher automatically credited to your account. 

Also…I’d like a way to screen out Genesis products.  Not trying to start anything - it’s just that there are so many of them.  There used to be a category for Poser items in the old store, but it seems to have disappeared.  At least, I can’t find it.

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Posted: 25 August 2012 06:26 PM   [ Ignore ]   [ # 964 ]
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Maybe since they made big changes already with the new site, they figured they’d change the PA sale too so people wouldn’t worry that they were out of $ right after the PC sale to give the PA’s a break?

Maybe since they changed the PC coupon system, they don’t have to worry that all the new PC members in October won’t be able to take advantage of the November voucher?

Sometimes a cigar is just a cigar, a change in month is just a change in month, and desperation/panic is just a simple business decision.

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Posted: 25 August 2012 07:05 PM   [ Ignore ]   [ # 965 ]
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Does anyone have any money left three after 65% off DO sales and one 50% off PC sale to spend anything in the PA sale in Sept? Methinks people would have been saving for Nov rather than Sept. This is suddenly sprung on them with a couple of weeks warning right after three big sales, wallets might be a little lighter than they would have been later on.

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Posted: 26 August 2012 09:53 PM   [ Ignore ]   [ # 966 ]
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I really hope Daz fixes the feature to notify us if items in the Cart have been previously purchased, especially before the impending PA sale in September. Also I hope Daz fixes up the “Itemized order History” as noted in following link to forum thread I started with suggestion to Daz.

http://www.daz3d.com/forums/viewthread/6261/

Once again I ask with a big PLEASE! cheese

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Posted: 28 August 2012 12:34 PM   [ Ignore ]   [ # 967 ]
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GigaBeat - 26 August 2012 09:53 PM

I really hope Daz fixes the feature to notify us if items in the Cart have been previously purchased, especially before the impending PA sale in September. Also I hope Daz fixes up the “Itemized order History” as noted in following link to forum thread I started with suggestion to Daz.

http://www.daz3d.com/forums/viewthread/6261/

Once again I ask with a big PLEASE! cheese


I Agree on both items.


A few weeks ago there was a new product for Genesis. If you had purchased the earlier version you got a discount on the new one. THIS WAS HANDLED AUTOMATICALLY and the discount was applied at checkout!!! It worked. So it can be done.


I thought this may have been a test of prior purchase notification, but we haven’t heard a word since.I do think DAZ is aware this is important for business. I, for one, only participated in one sale of older products and that was earlier on and I decided no more until notification is implemented.

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Posted: 30 August 2012 08:09 AM   [ Ignore ]   [ # 968 ]
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Once again I get “the specified thread does not exist” error message.  Someone was deleted.  Well, hopefully just their post was deleted.  Gee, it was only a discourse on the meaning and impact of Customer Service.  Unless another post was also deleted and that was a reply.  I can’t tell, because notifications had stopped for me for a day or two.  Again.  I thought that wasn’t going to happen with this new software.  ?


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Posted: 30 August 2012 08:39 AM   [ Ignore ]   [ # 969 ]
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Was a Spammer, is now spam fritters. cool smirk

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Posted: 30 August 2012 10:43 AM   [ Ignore ]   [ # 970 ]
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chohole - 30 August 2012 08:39 AM

Was a Spammer, is now spam fritters. cool smirk

Spam fritters, yum!  :: munch-munch-munch ::  shut eye  Blech, these taste off — kinda bitter . . .

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Posted: 30 August 2012 11:29 AM   [ Ignore ]   [ # 971 ]
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hi

i can’t buy a gift certifcate..

i’ve got a page not found when i do a search or i click on the link at the bottom

i clear the cache without success

thanks for the help

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Posted: 30 August 2012 12:29 PM   [ Ignore ]   [ # 972 ]
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thadeus72 - 30 August 2012 11:29 AM

hi

i can’t buy a gift certifcate..

i’ve got a page not found when i do a search or i click on the link at the bottom

i clear the cache without success

thanks for the help

I can’t find them either, not even with store searches.

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Posted: 30 August 2012 01:06 PM   [ Ignore ]   [ # 973 ]
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SimonJM - 30 August 2012 12:29 PM
thadeus72 - 30 August 2012 11:29 AM

hi

i can’t buy a gift certifcate..

i’ve got a page not found when i do a search or i click on the link at the bottom

i clear the cache without success

thanks for the help

I can’t find them either, not even with store searches.

thanks for your help

i ask a support ticket

 

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Posted: 30 August 2012 01:38 PM   [ Ignore ]   [ # 974 ]
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Message from DAZ 3D.

Gift Certificates are unavailable temporarily. There was problems with them and the fix is being tested. So when it passes QA they will activate the product again.

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Posted: 30 August 2012 01:46 PM   [ Ignore ]   [ # 975 ]
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chohole - 30 August 2012 01:38 PM

Message from DAZ 3D.

Gift Certificates are unavailable temporarily. There was problems with them and the fix is being tested. So when it passes QA they will activate the product again.

Do we have an ETR?!?  Because I keep multiple small charges from the same site from hitting my credit card (gets their fraud dept in a lather, I try to avoid that) by buying myself gift certificates of my intended spending.  With the PA sale going on this is an issue — it’s not like I can wait to put a week’s worth of products in the cart, the sales only last a day.  mad

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