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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 08 August 2012 04:33 AM   [ Ignore ]   [ # 826 ]
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Did you make sure that you were totally logged out of your account and the store before trying to log back into the forum, and then did you get the forum login screen when you tried logging in to the forums ? or was it the account login screen ?

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Posted: 08 August 2012 09:49 AM   [ Ignore ]   [ # 827 ]
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Okay now that the site seems to be fixed and the forum seems to be working on can we now get an answer to the problem of having no place that confirms for us the correct number and size of files for a product? Case in point, I just added to my cart and purchased for free the weekly freebie The Enchanted Island. When I get to the download page though I see there are two pc files there to download and 2 mac files. Okay no problem, I don’t like it but I’m starting to get used to having to sort thru mac files and two of each type of file seems normal. Except this time it wasn’t a Poser or DS file with a matching MetaData it was two copies of the same file with the same name. Now if the product page told me there should be just one file of 151MB instead of 2 I would know that for some reason the system is kicking out duplicate download links. Since I have nothing to tell me that though I have to sit and wait for someone to tell me that it should only be one or the other one was wrongly named that or I have to download both extract the contents and examine them both to try to figure it out on my own.

Also there is the related issue of product updates which I’ve still yet to get an official acknowledgement that Daz recognizes this as a problem and is working on it. I have been a customer for about 10 years and have built up a collection of 3500 items I’ve purchased. Many of these items are gen 3 and gen 4 and as such have been upgraded but I don’t know which files they are because Daz no longer sends notices like they used to. Daz no longer has a sub forum like they used to that told you what was updated and why. Now, without the file info I can’t even figure it out for myself without having to download everything first and then comparing them to the files I have. A process which would be hugely inconvenient to me and would place an unnecessary burden on the server as I attempt to download over 3500 items (most with multiple files).

I’m just completely at a loss why this file information is still missing. Surely it doesn’t require some sort of complicated coding to put something like “1 file totalling 151MB” on the tab where you’ve put the texture templates or more appropriately on the tab titled additional information? Surely it’s an oversight on Daz’s part that they are unnecessarily complicating how customers manage their products that they’ve purchased?

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Posted: 08 August 2012 10:02 AM   [ Ignore ]   [ # 828 ]
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AFAIK the store sent out a glitch and you got duplicate files.

Hey look at it this way, it’s a good freebie, so good they gave it to you twice.

Daz is aware of the problem, and the one with file sizes not shwoing.

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Posted: 08 August 2012 11:17 AM   [ Ignore ]   [ # 829 ]
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Seems to be some subscription issues though still.  Thought that was a thing of the past, guess not… Quite a few threads that I AM subscribed to I’m not getting notices for!  cool hmm

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Posted: 08 August 2012 11:57 AM   [ Ignore ]   [ # 830 ]
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chohole - 07 August 2012 03:57 PM

The secret to staying logged into the forums is to make sure that you log in to the forums first , benfore you login to the store.

TO do this, when you time out next time in the forum, go to your account and logout there also. CHeck that you are truly looged out by visiting the store and check if you are logged out ther.

Now go back to the forums and login again there. You should get a different style login screen, one with tick boxes under it about staying logged in. Tick both those boxes, and login using the exact same login details as if you were logging in to the store, so userneame is your email address and your store password,.

Even when I’m completely logged out, I am only offered ONE log in screen. (see images)

No matter where I am on the website at the time, the log in link always takes me to www.daz3d.com/shop. (see images)

I have never seen this “different style login screen” that you are describing. Is there another way to force it to appear?

 

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Posted: 08 August 2012 12:15 PM   [ Ignore ]   [ # 831 ]
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Is it just me, or is the site kind of hosed, right now? The forum archive doesn’t load at all, and none of the product images in the store will load. Fortunately, the non-archived forum is working better than ever!

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Posted: 08 August 2012 12:28 PM   [ Ignore ]   [ # 832 ]
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ThinMick - 08 August 2012 12:15 PM

Is it just me, or is the site kind of hosed, right now? The forum archive doesn’t load at all, and none of the product images in the store will load. Fortunately, the non-archived forum is working better than ever!


Not quite.  I just got a Server Not Found error.  I clicked on Try Again and it came up, but still…


Dana

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Posted: 08 August 2012 12:39 PM   [ Ignore ]   [ # 833 ]
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de3an - 08 August 2012 11:57 AM
chohole - 07 August 2012 03:57 PM

The secret to staying logged into the forums is to make sure that you log in to the forums first , benfore you login to the store.

TO do this, when you time out next time in the forum, go to your account and logout there also. CHeck that you are truly looged out by visiting the store and check if you are logged out ther.

Now go back to the forums and login again there. You should get a different style login screen, one with tick boxes under it about staying logged in. Tick both those boxes, and login using the exact same login details as if you were logging in to the store, so userneame is your email address and your store password,.

Even when I’m completely logged out, I am only offered ONE log in screen. (see images)

No matter where I am on the website at the time, the log in link always takes me to www.daz3d.com/shop. (see images)

I have never seen this “different style login screen” that you are describing. Is there another way to force it to appear?

Well I actually happened on that screen when clicking on thread links on ebots, when completely logged out, so maybe it only appears that way. Even then I had to click on 2 or 3 and then close the tabs once I had read them, before the login screen came up. It is rather strange I have to admit. But since I logged in on that screen I have been premanently logged into the forums.

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Posted: 08 August 2012 12:45 PM   [ Ignore ]   [ # 834 ]
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ThinMick - 08 August 2012 12:15 PM

Is it just me, or is the site kind of hosed, right now? The forum archive doesn’t load at all, and none of the product images in the store will load. Fortunately, the non-archived forum is working better than ever!

As far as the forum archive is concerned, DAZ did something a couple of weeks ago that broke it worse than it was already.
Ever since then, every forumarchive page takes 23 seconds before it loads. Clearly the server is waiting for something to time-out before it sends each page.

I think the DAZ web programmers are oblivious to this problem.

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Posted: 08 August 2012 02:21 PM   [ Ignore ]   [ # 835 ]
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chohole - 08 August 2012 10:02 AM

AFAIK the store sent out a glitch and you got duplicate files.

Hey look at it this way, it’s a good freebie, so good they gave it to you twice.

Daz is aware of the problem, and the one with file sizes not shwoing.

Thanks, that’s all I wanted to know, that Daz is aware of the problem and will hopefully be looking into it. I only asked about it again because it was said somewhere at one point that Daz would not work on the forums until the store was squared away. Since Daz has been working on the forums of late I took that to mean in thier minds the store was fully fixed and yet nothing in the way of file sizes are to be found anywhere.

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Posted: 08 August 2012 04:00 PM   [ Ignore ]   [ # 836 ]
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LordHardDriven - 08 August 2012 02:21 PM

Since Daz has been working on the forums of late I took that to mean in thier minds the store was fully fixed

I hope not, considering how many bits and pieces of the store are still in bits and pieces. There have been fixes and improvements since the changeover, but there’s no way I would call this store “fully fixed”. Not yet.

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Posted: 08 August 2012 04:13 PM   [ Ignore ]   [ # 837 ]
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While “fixing” the forums, they’ve broken them, too.  has anyone else noticed that the text area and heading area boxes are not aligned on the right anymore?  And text in the message area sometimes goes out of the box border.  It didn’t used to do that.


Dana

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Posted: 08 August 2012 04:15 PM   [ Ignore ]   [ # 838 ]
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In fact, the quote boxes also go outside of the message box on the right.  Oh, my, so do any images attached!


Dana

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Posted: 08 August 2012 04:35 PM   [ Ignore ]   [ # 839 ]
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Yes they are aware of it.

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Posted: 08 August 2012 06:07 PM   [ Ignore ]   [ # 840 ]
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I am now, from a fresh login being consistently shown a wishlist I do not have.  My recently views items, however, are correct - it seems staggering that both types of data are taken from the same database ... wink

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