Sadly there are 100’s of tickets requiring immediate action. They have to take them one at a time and in order.
Any idea how long they are taking to get to new tickets? I entered a ticket at 11:09 pm MST on Wed. (7/25), and the status since right after I submitted was “being processed”, and hasn’t changed since then. What does this mean, and when should I expect real action on it?
Like many others before me have stated, I’m also not a complainer. But honestly, from a customers point of view the conversion to the new web site comes off as being very poorly planned and implemented. Maybe there was a lot of work that went on behind the scenes prior to cut over, but as a person who is in charge of an IT Department, this looks like it was rushed out the door (it looks exactly like what happens when upper management decides to go forward, and fix the problems on the fly, despite recommendations not to from those doing the work). Honestly, if my department rolled out something like this, I’d be looking for another job, if my boss told me to do it before it was ready, he’d be out the door as well!
For my situation, I found out my PC membership was suspended when I couldn’t get into the PC Forum. I got an email showing I “ordered” another year (auto renewal?), but evidently the charge never went through. I found out my account on the new website had 6 credit cards associated with it (all with the same #), I think the system tried to use an old expiration date, and my account was suspended. I never got notification that charges didn’t go through, or that my account was being suspended. Now, when I try to renew my annual membership, the system wants to charge the full price, not the renewal price. I’m usually very patient, but this poorly done change over has worn my patience thin, and I shouldn’t be charged an extra $30.00 for PC membership for something that was the result of this messed up new system.
Sorry - I just had to vent a bit