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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 24 May 2012 11:58 PM   [ Ignore ]   [ # 61 ]
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was going to purchase an item today, but when it came to checkout, there was a sales tax applied to my purchase.  since when do New York State residents pay sales tax for Daz purchases?  upshot, no purchase made…

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Posted: 25 May 2012 01:04 AM   [ Ignore ]   [ # 62 ]
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When ever I come to the store on the Daz site, it seems to think it has remembered who I am, except it keeps getting it very very wrong. No one else has access to my pc, but in the last two days it has thought I am different people… I’m beginning to wonder if it takes a random guess at who I may be when I open the daz site! I hope there are no security issues with it thinking I am someone else! I can certainly see that ******** has 20 items in their wish list!?!

There seem to be several instances of this in this thread, but I don’t see any response from daz? I will send an email to them later, but had hoped there would be a response. I just posted this with the peoples names as a topic, but it promptly dissapeared…!

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Posted: 25 May 2012 01:24 AM   [ Ignore ]   [ # 63 ]
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I am not sure, if this is the right place to post, but the prices for the Genesis Supersuit are more than confusing.

The Supersuit Pro Bundle shows the price $62.97 in the shop, when I am logged in correctly (and don’t appear as xxx, who I am clearly not). I am a Platinum Club member.

In the newsletter the price is announced with $59.97.

When I bought it a short time ago I only had to pay $44.08 (subtotal, before applying any store credit) - nice surprise smile Thank you DAZ! But is this really, what you wanted to sell this product for?

Greetings from Germany smile

Mira

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Posted: 25 May 2012 01:55 AM   [ Ignore ]   [ # 64 ]
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WindTrancer - 24 May 2012 11:58 PM

was going to purchase an item today, but when it came to checkout, there was a sales tax applied to my purchase.  since when do New York State residents pay sales tax for Daz purchases?  upshot, no purchase made…

It’s not just you, I’ve the same problem as a California (who happens to be a native New Yorker LOL) resident.  I’ve contacted Annie about this, and she is checking it out with Daz.  I think the store is just charging tax everywhere….Magneto usually (?) deals with physical merchandise, not digital, perhaps that’s part of the problem.  When this happened before with California (about 2 years ago), Daz collected for a very short period, stopped it, and refunded all of us our $$.

I’m still having problems with the store pricing - just took a screenshot of 2 entries side by side, advertising the Supersuit Pro Suite for $100, and $179!!!...for the same exact product!

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Posted: 25 May 2012 02:06 AM   [ Ignore ]   [ # 65 ]
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So, for me, checkout is broken in Firefox, but not in Chrome. In Firefox, I click on ‘My Cart’, then on ‘Checkout’, then I get this error:

Fatal error: Class name must be a valid object or a string in /var/www/html/magento.daz3d.com/app/code/core/Mage/Core/Model/Resource.php on line 215

at the URL: https://www.daz3d.com/shop/checkout/onepage/


In Chrome, the same procedure actually gets me into the checkout and I successfully bought and downloaded a couple of things the other day, no problem.


Also, the ‘Continue Shopping’ link in the cart goes to ‘http://www.daz3d.com/shop/’ instead of ‘http://www.daz3d.com/shop/shop/’ which generates the same error quoted above.

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Posted: 25 May 2012 02:26 AM   [ Ignore ]   [ # 66 ]
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Mirame - 25 May 2012 01:24 AM

When I bought it a short time ago I only had to pay $44.08 (subtotal, before applying any store credit) - nice surprise smile Thank you DAZ! But is this really, what you wanted to sell this product for?

Greetings from Germany smile

Mira

I hate you smile smile smile

I haven’t been able to score any of the good prices lol….still waiting to buy…

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Posted: 25 May 2012 05:16 AM   [ Ignore ]   [ # 67 ]
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namffuak - 24 May 2012 04:18 PM

Speaking of the supersuit - the prices are wonky.


On the promotions page, the pro bundle is $48.98.


Move it to the wishlist and it goes to $67.97.


Click on the wishlist item and it goes to a different store page than the promotional offering link - and at least once, my “you may also be interested in” item was the pro bundle - for $50.37.


Time to go hide in the bunker??

I actually just mentioned this in the commons. 

Psycha - 25 May 2012 05:03 AM
Mr Bowen - 24 May 2012 09:39 PM

Here are the 5 Prices I have seen for the Pro Bundle. $49.98 $62.97 $89.96 $99.95 on the website and $59.97in the email. All I know is that I would rather have it at the lowest price shown. To top it off, the website kept calling me Marcus Tillman for a while earlier. The store shouldn’t even be open nor should they have released the Supersuit with the website broken. Why would you want to play register roulette?

Im waiting to hear what the actual price is before purchasing.  I really want the suit bundle but I will not play phone tag with DAZ trying to get the money amounts straightened out. 
Id just rather wait. 

And it is killing me cause it looks so cool that I do want to play.

Also it called me xxx until I logged out and then logged back in with my own name.  These site errors have got to have DAZ’s Programmers pulling their hair out.

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Posted: 25 May 2012 05:52 AM   [ Ignore ]   [ # 68 ]
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i have the Supersuite Pro Suite bundle in my cart for a price of $125.97 (logged in)

the newsletter says it’s going to be $119.97 (PC discount included)

which price is correct please??


i am a PC member and as such i was expecting to pay $119.97 and not $125.97

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Posted: 25 May 2012 08:24 AM   [ Ignore ]   [ # 69 ]
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When I come to the site’s main page, I am forced to log in every time - it doesn’t remember me even though I checked the box.  However, the login is successful and shows my name, “Robert” at the top.

Then, I go to Shop > New Releases.

At the top right, it says “Not xxx?”  (last name witheld for her privacy) and has a wishlist link claiming 873 items.  Clicking on the wishlist link takes me to my own wishlist with 43 items.  So, xxx can relax - I’m not really in her account.  But the store page is either:
a. Incorrectly reading the cookie on my machine
b. Defaulting to someone’s name and not reading the cookie at all
c. Is reading the cookie correctly, but screwing up the database lookup
d. Something else that I haven’t considered smile

This is perfectly repeatable each time I visit the site.  This only affects the store page and how it appears.  I’m not actually in the other person’s account as far as I can tell.  But I’ll be watching my credit card statements closely just to be sure someone else isn’t using my account. smile

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Posted: 25 May 2012 08:50 AM   [ Ignore ]   [ # 70 ]
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This new site is scaring the hell out of me.  I don’t feel like my data is safe here.

I just navagated to the main page and it showed that I was logged in as a “xxx” with a wishlist of 457 items, despite not being “xxx” or logged in.

Plus, the prices aren’t showing the discounts properly and seem to change randomly. The “Move to Cart” and “Move to Wishlist buttons” are flakey.

Recent orders in my order history (those of $0) show my old address from over 8 years ago as the billing address and there isn’t any place to change or fix that.

Publicly beta testing software is one thing, but publicly beta testing a website with people’s private/personal information is downright dangerous.

I love your products DAZ and there are many new things I want to purchase from you. However, the problems that are happening with this website are keeping me from trusting the website enough to make said purchases.

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Posted: 25 May 2012 08:54 AM   [ Ignore ]   [ # 71 ]
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OK really…. Why do I have to sign in for every page I want to go to even though I leave the keep me logged in box checked.. Not only that I contacted CS a couple days ago with an installer issue and not even and automatic reply to say they have recieved it. This has gotten old really fast…

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Posted: 25 May 2012 09:16 AM   [ Ignore ]   [ # 72 ]
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I’m guessing that the support @ daz3d email is getting a bit overworked, but it seems a lot of people aren’t getting responses. I’ve been having some problems with the site, but admittedly fairly minor until yesterday—wrong/random prices showing up, no information on when discounted items go off sale, no apparent way to view all sale items.

Yesterday however I figured I’d pick up the Supersuit, but due to a combination of tiredness and unfamiliarity with the new layout I picked up the Supersuit Sci-Fi Bundle, being under the impression the Supersuit was included. After going through all my downloads (incidentally, it’d be nice if we could have the option to show only PC or Mac downloads, rather than both…) I found that it wasn’t.

The order confirmation said to contact sales @ daz3d which is a dead address, when sending a request for a partial refund to it I got some error message saying that the Google Group could not be posted to o_O I resent it to support @ daz3d but still waiting to hear back, and I’d like to get the Supersuit before it goes off sale.

To be honest I’m baffled as to why the site was changed, I had no problems at all with the old version and it seems the new edition is broken and buggy in all sorts of ways. I prefer Daz to any of the other content sites (Rendo, RDNA, and so on) but with it being so awkward to use now it’s making me wonder if I should continue with the PC membership :/

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Posted: 25 May 2012 10:11 AM   [ Ignore ]   [ # 73 ]
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I had to reset my downloads that I bought when the site first came back up ok everything downloaded fine except the RHS Stagecoach one part will download but not install the other won’t download even though it says it does (I know my connection is not that fast) and that won’t install either I tried it just to make sure it was broken… Contacted tech support no resposne and I understand they are swamped but why buy stuff if I can’t download it and use it (I have tried diffrent bowsers as well as diffrent operating systems) I have also cleared out history, cookies temp files and old reg files… Would love to take advantage of some of the sales but not with all the issues.. I am trying to be paitent but I to never had any issues with the old system although I know I am of the minority and that the old system was currupt… I love DAZ I really do it’s a great system…

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Posted: 25 May 2012 12:08 PM   [ Ignore ]   [ # 74 ]
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Ok new issue.  I just purchased the Supersuit pro bundle which I WANTED smile

However, when I go to the download page I have PC stuff mixed up with my Mac files.  I hate when I accidentally DL a PC exe file.  It just gets real confusing.  Can Someone on the website team get the “Mac only files” feature back for downloadables? 

Thanks it is much appreciated!  smile

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Posted: 25 May 2012 12:17 PM   [ Ignore ]   [ # 75 ]
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Apologies if I missed this…

Were our old coupons supposed to be carried over?

Will coupons for, e.g, specific vendors still be given out, and if so will they be listed under Store Credit?

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