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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 30 June 2012 09:51 AM   [ Ignore ]   [ # 586 ]
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Pending… see below…. Also my cart still has all the items in it which is weird!

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Posted: 30 June 2012 09:53 AM   [ Ignore ]   [ # 587 ]
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Okay, if they show as pending then Reset should unstick them.

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Posted: 30 June 2012 10:02 AM   [ Ignore ]   [ # 588 ]
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Is there a way to reset the entire order or do I have to go in and do it all one by one?

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Posted: 30 June 2012 10:03 AM   [ Ignore ]   [ # 589 ]
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RAMWolff - 30 June 2012 10:02 AM

Is there a way to reset the entire order or do I have to go in and do it all one by one?

One by one, unless you use Taozen’s History Manager.

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Posted: 30 June 2012 10:07 AM   [ Ignore ]   [ # 590 ]
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you do realize these are all in alphabetical order and this is going to take me a while to hunt them down with how large my product history is… why has DAZ not fixed this area yet?  That’s ridiculous!

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Posted: 30 June 2012 10:08 AM   [ Ignore ]   [ # 591 ]
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    I hope this is the place to post this.  I was just looking at the Dreamlight sale.  I searched on Dreamlight and it pulled up 2 pages of products (120), I tried to change the sort order from Relevance to date and I got no results.  I used the back button on the browser and got the same results.  I tried restarting the browser and searching for Dreamlight again : same problem.  I also tried the link in the forum to the sale : ditto. 
  This is just to let you know the problem exists.  It’ll probably be cured by clearin the cache or something like that but, for a shopper it would be rather anoying.
                    Gus

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Posted: 30 June 2012 10:20 AM   [ Ignore ]   [ # 592 ]
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RAMWolff - 30 June 2012 10:07 AM

you do realize these are all in alphabetical order and this is going to take me a while to hunt them down with how large my product history is… why has DAZ not fixed this area yet?  That’s ridiculous!

DAZ 3D knows this is a high priority, but unless they find an existing plugin to do it, it has to wait.  Try Taozen’s free program:  http://taosoft.dk/software/dazhm/

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Posted: 30 June 2012 02:21 PM   [ Ignore ]   [ # 593 ]
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fixmypcmike - 30 June 2012 09:53 AM

Okay, if they show as pending then Reset should unstick them.


That didn’t work for me!  In fact, when it said Pending in the downloads and in My Orders, the order said processing_auth, the items didn’t even show up in the itemized order history!  Customer service had to fix it on their end.


Dana

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Posted: 30 June 2012 02:26 PM   [ Ignore ]   [ # 594 ]
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I had almost the exact same problem for one of my orders. It said “Pending” for the Downloads, the Order Status said “processing_auth” but it did show up in my Order History, however resetting gave an error.  I had to contact support and it took 3 or 4 days to fix the problem :(

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Posted: 30 June 2012 02:37 PM   [ Ignore ]   [ # 595 ]
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They were quicker for me, it was only two days.  Strange that sometimes it shows in the Itemized Order History and sometimes it doesn’t.


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Posted: 30 June 2012 02:50 PM   [ Ignore ]   [ # 596 ]
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Ack - 40 pages is too many to read through…

What is the status of the Wishlists not working? I submitted a request about this to the Help Center a couple of weeks ago – it was closed almost immediately with a note to the effect that they were aware of the issue, but no actual action was taken.

(Needless to say, I gave them an “unsatisfactory” for closing a ticket before it was resolved. If somebody on my help desk tried pulling that, I’d have him in my office ASAP to explain why he should be allowed to keep working for me. Anyway…)

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Posted: 30 June 2012 03:35 PM   [ Ignore ]   [ # 597 ]
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I agree about the Wishlist - very frustrating!

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Posted: 30 June 2012 06:00 PM   [ Ignore ]   [ # 598 ]
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Gusf1 - 30 June 2012 10:08 AM

I searched on Dreamlight and it pulled up 2 pages of products (120), I tried to change the sort order from Relevance to date and I got no results.  I used the back button on the browser and got the same results.  I tried restarting the browser and searching for Dreamlight again : same problem.

I’ve had this happen a few times in the last couple of weeks when I tried to change the sort order of a linked search. Something else that the new store can’t/won’t do…?  <sigh>

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Posted: 01 July 2012 10:53 AM   [ Ignore ]   [ # 599 ]
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Oh and a note about my whole issue.  I think it may have to do how the store is processing orders paid with PayPal .... The cart was NEVER emptied out.  So I had to go in and empty it myself after I got all my products sussed out, reset and downloaded using that crazy “Itemized order history” area.

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Posted: 01 July 2012 04:59 PM   [ Ignore ]   [ # 600 ]
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I use PayPal and the cart wasn’t still full after the order went through.  I think they have more than one problem, to be honest.


Dana

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