Digital Art Zone

 
   
28 of 91
28
SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 09 June 2012 12:10 AM   [ Ignore ]   [ # 406 ]
Active Member
Avatar
RankRank
Total Posts:  282
Joined  2012-06-03
GreenLeafCat - 08 June 2012 09:14 PM

Well the lovely support person Jared got to my ticket and fixed my wishlist, so it no longer crashes. 
That’s good!  Really!

Joined last week pleeeeze could I have an introduction to Jared as I so want to see the first file I’ve ever bought !!

 Signature 

“Those curious locks so aptly twin’d,
Whose every hair a soul doth bind.”
Thomas Carew 1595 ~ 1640

Profile
 
 
Posted: 09 June 2012 02:09 AM   [ Ignore ]   [ # 407 ]
Power Member
Avatar
RankRankRank
Total Posts:  1923
Joined  2012-02-07

Greetings,

GreenLeafCat - 08 June 2012 09:14 PM

Well the lovely support person Jared got to my ticket and fixed my wishlist, so it no longer crashes. 
That’s good!  Really!

But can I say the format of the wishlist is really really terrible? What’s with the huge block wasted on a comment space and almost no room given the the text for the item name?  Aside from the unusual sort order, which is useless…
Sigh.

On Firefox with Greasemonkey, or on any recent version of Chrome?

Try this: http://userscripts.org/scripts/show/133738

It doesn’t fix everything, but it does clean up the wishlist page pretty nicely.

— Morgan

 

 Signature 

Want wishlist discount notifications, better wishlist sorting, or to see ALL current discounts? http://3dwishlist.com/demo

Look at my deviantArt Gallery, give me feedback and feel free to follow!

This Firefox GreaseMonkey/Chrome Extension tweaks the wishlist and the product pages, adding cool new features to both and cleaning up small UI issues.

Profile
 
 
Posted: 09 June 2012 09:06 AM   [ Ignore ]   [ # 408 ]
New Member
Avatar
Total Posts:  19
Joined  2006-12-21

Whats with downloads pending I paid for a product yesterday
and can’t download it
It’s always been instant after payment
And no help from support at all
you have my cash and I have nothing bad business


“if it aint broke don’t fix it”

Image Attachments
2012-06-08_2304.png
Profile
 
 
Posted: 09 June 2012 09:51 AM   [ Ignore ]   [ # 409 ]
Member
Avatar
Rank
Total Posts:  202
Joined  2006-04-15
ozijon - 09 June 2012 09:06 AM

Whats with downloads pending I paid for a product yesterday
and can’t download it
It’s always been instant after payment
And no help from support at all
you have my cash and I have nothing bad business


“if it aint broke don’t fix it”

I have heard that going to your order history and resetting the downloads usually fixes this.

 Signature 

“Why’s all the rum gone?”  *looks at the last render*  “Oh. That’s why the rum’s gone…”
DAZ Studio 3.1.2.32 | Windows 7 Pro SP1 x32 | ATI Radeon HD 4200
Say YES to David 5!

Profile
 
 
Posted: 09 June 2012 10:28 AM   [ Ignore ]   [ # 410 ]
New Member
Avatar
Total Posts:  19
Joined  2006-12-21
ThinMick - 09 June 2012 09:51 AM
ozijon - 09 June 2012 09:06 AM

Whats with downloads pending I paid for a product yesterday
and can’t download it
It’s always been instant after payment
And no help from support at all
you have my cash and I have nothing bad business


“if it aint broke don’t fix it”

I have heard that going to your order history and resetting the downloads usually fixes this.

Thank you that worked great smile

Profile
 
 
Posted: 09 June 2012 11:34 AM   [ Ignore ]   [ # 411 ]
Member
Rank
Total Posts:  64
Joined  2010-12-21

Are DAZ clearing the backlog of Zendesk support requests?  I have one still pending from 1st June.  It wouild be good to get an indication of whether they are catching up or falling behind and some ETA on responses.

Overall, I’m not feeling very motivated to spend money in the store till my, and others’, existing issues are resolved.  I’ve been quietly cheering DAZ on to get things sorted, but am starting to lose patience now.

Profile
 
 
Posted: 09 June 2012 11:50 AM   [ Ignore ]   [ # 412 ]
Addict
Avatar
RankRankRankRank
Total Posts:  3772
Joined  2012-02-06
markhendy - 09 June 2012 11:34 AM

Are DAZ clearing the backlog of Zendesk support requests?  I have one still pending from 1st June.  It wouild be good to get an indication of whether they are catching up or falling behind and some ETA on responses.

Overall, I’m not feeling very motivated to spend money in the store till my, and others’, existing issues are resolved.  I’ve been quietly cheering DAZ on to get things sorted, but am starting to lose patience now.

My ticket from 5/31 was resolved yesterday, so yes they are catching up and hopefully they’ll get to yours Monday (assuming they aren’t working over the weekend).

 Signature 

Community Volunteer
Monthly New User Contests!

My tutorials and FAQs | My Gallery | My Render Thread
Visit my world… Tornalia.com | http://scottlivingston.deviantart.com

Profile
 
 
Posted: 09 June 2012 12:00 PM   [ Ignore ]   [ # 413 ]
Member
Rank
Total Posts:  64
Joined  2010-12-21
Scott-Livingston - 09 June 2012 11:50 AM

My ticket from 5/31 was resolved yesterday, so yes they are catching up and hopefully they’ll get to yours Monday (assuming they aren’t working over the weekend).

Cheers.  I shall grit my teeth a little bit longer :D

Profile
 
 
Posted: 09 June 2012 01:57 PM   [ Ignore ]   [ # 414 ]
Member
Rank
Total Posts:  28
Joined  2005-07-23
ThinMick - 09 June 2012 09:51 AM
ozijon - 09 June 2012 09:06 AM

Whats with downloads pending I paid for a product yesterday
and can’t download it
It’s always been instant after payment
And no help from support at all
you have my cash and I have nothing bad business


“if it aint broke don’t fix it”

I have heard that going to your order history and resetting the downloads usually fixes this.

I saw your Post and quickly did a Reset for an order I placed a week ago. I got the following message:

Invalid Order ID or Downloads cannot be reset.

I did open a ticket a week ago but no word from DAZ yet. Had no problem with other resets. Only H4 Hovertank is hopelesly stuck.

Profile
 
 
Posted: 09 June 2012 06:50 PM   [ Ignore ]   [ # 415 ]
Addict
Avatar
RankRankRankRank
Total Posts:  12082
Joined  2007-11-06

...not sure if this has been brought up before but I notice there is no deadline posted for products that are on sale.


Also, on the “My Account” page, clicking on a product name in an order summary used to link to the specific product page.  It no longer does. 


Are these something that just haven’t been attended to yet or will no longer will be features of the new site?

 Signature 

...it’s five minutes to midnight…

I’d rather have a blue sky above me than a blue screen in front of me.

Profile
 
 
Posted: 09 June 2012 07:08 PM   [ Ignore ]   [ # 416 ]
Active Member
Avatar
RankRank
Total Posts:  564
Joined  2007-02-16

I have the same problem with the “Pending” order and also found out my subscription says Expired now too :(  I sent a support ticket but it probably won’t even be looked at until Monday now :(

Profile
 
 
Posted: 09 June 2012 07:58 PM   [ Ignore ]   [ # 417 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  9291
Joined  2007-11-06
Kyoto Kid - 09 June 2012 06:50 PM

...not sure if this has been brought up before but I notice there is no deadline posted for products that are on sale.


Also, on the “My Account” page, clicking on a product name in an order summary used to link to the specific product page.  It no longer does. 


Are these something that just haven’t been attended to yet or will no longer will be features of the new site?

 

The sales deadline is definitely going to be added—some of the recent sales have had a countdown clock at the top of the page.  Not sure if they plan to add hyperlinks for the order summaries.

 Signature 

PostgreSQL CMS FAQ
Tutorial: Adding Surfaces in DS
Product Updates: Non-Genesis/G2 DIM Zips
Non-Genesis Items with Metadata
Updated Genesis Products

Profile
 
 
Posted: 09 June 2012 08:25 PM   [ Ignore ]   [ # 418 ]
Addict
RankRankRankRank
Total Posts:  5993
Joined  2005-04-16
fixmypcmike - 09 June 2012 07:58 PM

—some of the recent sales have had a countdown clock at the top of the page.  Not sure if they plan to add hyperlinks for the order summaries.


I hadn’t even noticed that!  I am guessing that a lot of people hadn’t noticed it.  It would have been good for us to have gotten an email indicating the presence of this feature.  There’s just no communication, except for the forum admins and mods trying their best.  long face


Dana

 Signature 

Old post count: 7511

Profile
 
 
Posted: 09 June 2012 10:13 PM   [ Ignore ]   [ # 419 ]
Active Member
Avatar
RankRank
Total Posts:  671
Joined  2008-02-22
Scott-Livingston - 09 June 2012 11:50 AM

My ticket from 5/31 was resolved yesterday, so yes they are catching up and hopefully they’ll get to yours Monday (assuming they aren’t working over the weekend).

Patience ran out, asked for a refund.  :(

 Signature 

+800 or so old forum posts, just so you know I’m not a newb!  tongue laugh

Profile
 
 
Posted: 10 June 2012 03:55 AM   [ Ignore ]   [ # 420 ]
New Member
Avatar
Total Posts:  10
Joined  2012-01-25

Yeah, I’ve been averaging at least one purchase a week from DAZ since I started, but haven’t bought anything from here since the new store went up and I bought the Supersuit because I’m still waiting for one of those purchases to be downloadable! So there’s another site I’m spending my money at now until DAZ sorts itself out/I get what I paid for.

3doutlaw - 09 June 2012 10:13 PM
Scott-Livingston - 09 June 2012 11:50 AM

My ticket from 5/31 was resolved yesterday, so yes they are catching up and hopefully they’ll get to yours Monday (assuming they aren’t working over the weekend).

Patience ran out, asked for a refund.  :(

Profile
 
 
   
28 of 91
28