Well the lovely support person Jared got to my ticket and fixed my wishlist, so it no longer crashes.
That’s good! Really!
But can I say the format of the wishlist is really really terrible? What’s with the huge block wasted on a comment space and almost no room given the the text for the item name? Aside from the unusual sort order, which is useless…
Sigh.
On Firefox with Greasemonkey, or on any recent version of Chrome?
Whats with downloads pending I paid for a product yesterday
and can’t download it
It’s always been instant after payment
And no help from support at all
you have my cash and I have nothing bad business
Whats with downloads pending I paid for a product yesterday
and can’t download it
It’s always been instant after payment
And no help from support at all
you have my cash and I have nothing bad business
“if it aint broke don’t fix it”
I have heard that going to your order history and resetting the downloads usually fixes this.
Whats with downloads pending I paid for a product yesterday
and can’t download it
It’s always been instant after payment
And no help from support at all
you have my cash and I have nothing bad business
“if it aint broke don’t fix it”
I have heard that going to your order history and resetting the downloads usually fixes this.
Are DAZ clearing the backlog of Zendesk support requests? I have one still pending from 1st June. It wouild be good to get an indication of whether they are catching up or falling behind and some ETA on responses.
Overall, I’m not feeling very motivated to spend money in the store till my, and others’, existing issues are resolved. I’ve been quietly cheering DAZ on to get things sorted, but am starting to lose patience now.
Are DAZ clearing the backlog of Zendesk support requests? I have one still pending from 1st June. It wouild be good to get an indication of whether they are catching up or falling behind and some ETA on responses.
Overall, I’m not feeling very motivated to spend money in the store till my, and others’, existing issues are resolved. I’ve been quietly cheering DAZ on to get things sorted, but am starting to lose patience now.
My ticket from 5/31 was resolved yesterday, so yes they are catching up and hopefully they’ll get to yours Monday (assuming they aren’t working over the weekend).
My ticket from 5/31 was resolved yesterday, so yes they are catching up and hopefully they’ll get to yours Monday (assuming they aren’t working over the weekend).
Cheers. I shall grit my teeth a little bit longer :D
Whats with downloads pending I paid for a product yesterday
and can’t download it
It’s always been instant after payment
And no help from support at all
you have my cash and I have nothing bad business
“if it aint broke don’t fix it”
I have heard that going to your order history and resetting the downloads usually fixes this.
I saw your Post and quickly did a Reset for an order I placed a week ago. I got the following message:
Invalid Order ID or Downloads cannot be reset.
I did open a ticket a week ago but no word from DAZ yet. Had no problem with other resets. Only H4 Hovertank is hopelesly stuck.
I have the same problem with the “Pending” order and also found out my subscription says Expired now too :( I sent a support ticket but it probably won’t even be looked at until Monday now :(
...not sure if this has been brought up before but I notice there is no deadline posted for products that are on sale.
Also, on the “My Account” page, clicking on a product name in an order summary used to link to the specific product page. It no longer does.
Are these something that just haven’t been attended to yet or will no longer will be features of the new site?
The sales deadline is definitely going to be added—some of the recent sales have had a countdown clock at the top of the page. Not sure if they plan to add hyperlinks for the order summaries.
—some of the recent sales have had a countdown clock at the top of the page. Not sure if they plan to add hyperlinks for the order summaries.
I hadn’t even noticed that! I am guessing that a lot of people hadn’t noticed it. It would have been good for us to have gotten an email indicating the presence of this feature. There’s just no communication, except for the forum admins and mods trying their best.
My ticket from 5/31 was resolved yesterday, so yes they are catching up and hopefully they’ll get to yours Monday (assuming they aren’t working over the weekend).
Yeah, I’ve been averaging at least one purchase a week from DAZ since I started, but haven’t bought anything from here since the new store went up and I bought the Supersuit because I’m still waiting for one of those purchases to be downloadable! So there’s another site I’m spending my money at now until DAZ sorts itself out/I get what I paid for.
3doutlaw - 09 June 2012 10:13 PM
Scott-Livingston - 09 June 2012 11:50 AM
My ticket from 5/31 was resolved yesterday, so yes they are catching up and hopefully they’ll get to yours Monday (assuming they aren’t working over the weekend).
