Digital Art Zone

New Issue (at least for me):

I can no longer add anything to my cart or my wishlist.  Nor can I move items from my wishlist to my cart.

Should I be posting in a bug tracking thread or notifying Daz via Zendesk?

I can get into my account, but then it asks me “Not xxx” /  “Not xxx” etc, leading me to believe that there is something wrong with Zendesk. I already have quite a long password, so I am sure that is not the problem ( as suggested in the ‘Unable to Login’ post ).

Trying to get support just bounces me back and forth to the Log in / Have you an Account page.

Perhaps someone at DAZ3D is programming using spaghetti, and the wee mouse has eaten through some of it ... ;o)

As it stands, I cannot trust the system to buy anything at all, and short of sending a letter or ‘phoning fromn Europe, I cannot contact DAZ3D except through the Forum. I hope somebody who can do something, gets to see this. Anyone with a direct line to the support desk?

New member from UK just joined today and from what I can gather (apols !) another new issue ? Received first order yesterday on wish list safely but unable to open .exe file so nothing is happening. It only shows “Run” which I clicked on but shouldn’t it also have “Save” to click on as well ?

As I’m on a really tight time schedule I sent support a message yesterday but nothing heard back as yet. Could anyone advise what to do please ?

Thanks

DAZ_ann0314 - 04 June 2012 10:28 PM

PoserMagic - 04 June 2012 07:35 PM

I have done all of the above (including pming you, ty for trying   )  but still no help, I am wondering if you know what is going on yet.  I have been trying to wait it out, but I am on a deadline and need what I ordered!  I hate to say it, I have enough stress in my life and this is making my eyes twitch.  I am not one to complain and I am very understanding, but it would be nice for someone to say if or when something might be fixed so I could pass on why I am running behind!  Thanks so much

Let me go have a look at what you sent me again to refresh my rather poor off hand memory (I recall talking with you but now can’t recall the details *blush*) and I will be back either in here or by PM to you in a flash

you are super duper!!  tysm

jsma2012 - 05 June 2012 02:11 AM

New member from UK just joined today and from what I can gather (apols !) another new issue ? Received first order yesterday on wish list safely but unable to open .exe file so nothing is happening. It only shows “Run” which I clicked on but shouldn’t it also have “Save” to click on as well ?

As I’m on a really tight time schedule I sent support a message yesterday but nothing heard back as yet. Could anyone advise what to do please ?

Thanks

Could it be one of those damaged installers?
Kendall has a fix here:
http://www.daz3d.com/forums/viewthread/865/

jsma2012 - 05 June 2012 02:11 AM

New member from UK just joined today and from what I can gather (apols !) another new issue ? Received first order yesterday on wish list safely but unable to open .exe file so nothing is happening. It only shows “Run” which I clicked on but shouldn’t it also have “Save” to click on as well ?

As I’m on a really tight time schedule I sent support a message yesterday but nothing heard back as yet. Could anyone advise what to do please ?

Thanks

There’s a utility for fixing damaged store downloads, here. Try that and see if it helps.

jsma2012 - 05 June 2012 02:11 AM

New member from UK just joined today and from what I can gather (apols !) another new issue ? Received first order yesterday on wish list safely but unable to open .exe file so nothing is happening. It only shows “Run” which I clicked on but shouldn’t it also have “Save” to click on as well ?

As I’m on a really tight time schedule I sent support a message yesterday but nothing heard back as yet. Could anyone advise what to do please ?

Thanks

Save? Are you talking about downloading the file, perhaps?

EXE installers should only have Run and Cancel, when you’re installing, as far as I know.

(I thought it was all zip files, now?)

I sent Refund ticket last friday, no answer yet.

your post has been merged into the relevant thread about store issues.

Are you talking about downloading the file, perhaps?

EXE installers should only have Run and Cancel, when you’re installing, as far as I know.

(I thought it was all zip files, now?)

Thanks for all the replies. I’m not much good at the downloading side of things but I think you’re right it must have been a zip file as it only had Run and Cancel. Anyway used the Fix link ok and all three files came up with “Done” but it’s now asking what programme do I open the file with and apols I’ve no idea lol !

Thanks

Do you mean that when you double-click the files, you are asked what application it takes to open them?

Or do you mean that the installer wants to know if you’re using Daz or Poser?

By the way, are you running Windows or Mac?

Yes apols what application it takes to open them, and running Windows 32 bit XP….

When you downloaded each file, did you type in a name, or are they their original names?

Open “My Computer”, at the top,click on “Tools”. Click on the “View”. Un-tick “Hide extensions for known file types.

Now what are the names of your files?

If it ends with .zip, you might need Winzip.

If it ends with nothing after the “.”, then try renaming it to .zip.

You can get Winzip here:
http://www.winzip.com/win/en/index.htm
(Just the free trial version, for now).

But I don’t think you should need to. XP should open zips, or maybe that’s after Service Pack 2.

Anyway, I’m going to bed soon. So if you still have questions, someone else will probably have to answer them.

Thanks a lot for the help.They had their original names and hide extensions for known file types wasn’t showing a tick….??

What are the names, exactly?