Digital Art Zone

 
   
20 of 91
20
SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 03 June 2012 11:11 AM   [ Ignore ]   [ # 286 ]
Active Member
Avatar
RankRank
Total Posts:  350
Joined  2003-10-09
anikad - 03 June 2012 11:01 AM

The store is playing up again. I filter by PC. I see 41 items in the wishlist and full prices. I log out, clear my cache. Log back in. See the same thing. Click one of the further filters - anime. This time I see 22 items in the wishlist but I do see PC club items. Click Aiko 3 as a further filter. It now recognises me (i think) as there are now 4 items in my wishlist. It stopped telling me who I am (or rather who I’m not). Now I can no longer see PC prices. Joy. Click an item - Aiko 3 Hooded clock. Still seeing the full price. Do I bother to raise a support ticket? Is there any point?

Most of us are seeing the same thing and the Mods are aware of it, so they’ve probably already alerted DAZ. Save yourself the time and energy. LOL smile

 Signature 

“Own the day”
Live, Love, Laugh, Dream, Believe  

Profile
 
 
Posted: 03 June 2012 12:00 PM   [ Ignore ]   [ # 287 ]
Member
Avatar
Rank
Total Posts:  197
Joined  2006-08-24

And the bugs keep multiplying.  I log into the store, go to my account and everything there is mine.  I then go to the store and I show up as either someone else or no one at all, pc prices no longer show up.  I log out, clear cookies and cache, restart browser only to go through the same mess as before. 

*Sigh*  DAZ I really am trying to be patient.  Here is to hoping all is fixed in the near future (not going to say the *S* word).

 Signature 
Profile
 
 
Posted: 03 June 2012 12:11 PM   [ Ignore ]   [ # 288 ]
Active Member
Avatar
RankRank
Total Posts:  521
Joined  2006-07-28

On the old site, a history of issued Vouchers and Gift Certificates was available in our account pages. (I don’t remember whether Coupons were also included in the history.)


Currently, I cannot find any coupon, gift certificate, or store credit history in my account pages.


In addition, when vouchers or gift certificates were applied to an order, those vouchers/gift certificates and the amount were listed in the order payment detail.


Attached is a screenshot with notes of an order I placed in April.  The actual total of this order was $0, not $16.46, because $3.22 from a voucher and $13.24 from a Gift Certificate were applied to the order.  Yet nowhere on the order is this displayed.  (The text in the bordered boxes are notes I added to the screenshot).  I used this order because I had recorded the Gift Certificate and Voucher information on my DAZ purchases spreadsheet.  I haven’t been consistent in including that information because it was always available in my account.  (Yet another function the old site provided that apparently no longer exists with the new site)


After reviewing dozens of orders both before and after the April order, customer credits (vouchers/gift certificates/coupons) are simply no longer listed on an order.  (The discount displayed is the sale discount).


How can any reputable company not provide an accurate history of customer transactions and credits?

Image Attachments
Temp_Order_8608975.jpg
 Signature 

Satira Capriccio on deviantART

Profile
 
 
Posted: 03 June 2012 12:34 PM   [ Ignore ]   [ # 289 ]
Member
Avatar
Rank
Total Posts:  202
Joined  2006-04-15
Satira Capriccio - 03 June 2012 12:11 PM

Attached is a screenshot with notes of an order I placed in April.  The actual total of this order was $0, not $16.46, because $3.22 from a voucher and $13.24 from a Gift Certificate were applied to the order.  Yet nowhere on the order is this displayed.  (The text in the bordered boxes are notes I added to the screenshot).  I used this order because I had recorded the Gift Certificate and Voucher information on my DAZ purchases spreadsheet.  I haven’t been consistent in including that information because it was always available in my account.  (Yet another function the old site provided that apparently no longer exists with the new site)


After reviewing dozens of orders both before and after the April order, customer credits (vouchers/gift certificates/coupons) are simply no longer listed on an order.  (The discount displayed is the sale discount).


How can any reputable company not provide an accurate history of customer transactions and credits?

No, the total for the order was $16.46. It’s just that you then paid that amount with a voucher and a gift certificate. It doesn’t appear to track payment method for any orders, which is a little odd, but not completely unreasonable.

 Signature 

“Why’s all the rum gone?”  *looks at the last render*  “Oh. That’s why the rum’s gone…”
DAZ Studio 3.1.2.32 | Windows 7 Pro SP1 x32 | ATI Radeon HD 4200
Say YES to David 5!

Profile
 
 
Posted: 03 June 2012 01:57 PM   [ Ignore ]   [ # 290 ]
New Member
Total Posts:  6
Joined  2003-10-09

I am also experiencing problems with the store.  I logged on a couple of days ago and put some items in my cart and just got to the check out point when I got the little green alien saying the site was down for maintenance.  The total of the items in cart was $15 and change.  I couldn’t get back onto the site for a day or two and had all kinds of trouble trying to access the cart.  I finally got back in yesterday and was able to access the cart and check out.  In my giddiness in being able to get the items I wanted, I neglected to see that the totals had changed and the order was now over $20.  Never noticed that until after I finalized the purchase.  Defintely my bad on that one red face  I have since learned to be very diligent in looking at what’s happening here at DAZ.  Today, I’ve been looking at items that are clearly marked PC with a price tag listed at $1.99 but when you get them in the cart they’re full price.  I’m going to hold off purchasing anything else for however long it takes to get these bugs ironed out.  On another note, I’d like to thank the mods for all they’re doing to help during this messy upgrade.  Chohole and Aundrea…..you guys are the best! Thanks for your help grin

Profile
 
 
Posted: 03 June 2012 02:33 PM   [ Ignore ]   [ # 291 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  7681
Joined  2006-03-19

The problem has been reported to the powers that be. With any luck it will be fixed some time tomorrow.

 Signature 

ARTCollaborations Store on DAZ3D    ARTCollaborations on Facebook

*****Mad Chemistry Lab*****  

 

Profile
 
 
Posted: 03 June 2012 02:45 PM   [ Ignore ]   [ # 292 ]
New Member
Avatar
Total Posts:  11
Joined  2011-02-27

I, too, am having issues, albeit small. I purchased the Hula Bundle 3 weeks ago. There is supposed to be a free hair prop. I contacted the support team, followed their initial resolution steps to no avail, and after several emails all I got was…

“Hi there,
I’m contacting someone who can look into that for you, I’ll be sure to keep you updated as soon as I find something.
Thank you for your patience”

I know it seems petty, but it’s been two weeks, I realize DAZ is inundated with a lot of unhappy customer complaints, however, my confidence/patience is starting to waiver.

I’ll just try and end this on an upbeat note. The Hula Bundle is really awesome!

 Signature 

Some people are like Slinkies, not much good for anything, but they still bring a smile to your face when you push one down a flight of stairs.

Profile
 
 
Posted: 03 June 2012 03:47 PM   [ Ignore ]   [ # 293 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  8669
Joined  2007-11-06
Satira Capriccio - 03 June 2012 12:11 PM

On the old site, a history of issued Vouchers and Gift Certificates was available in our account pages. (I don’t remember whether Coupons were also included in the history.)


Currently, I cannot find any coupon, gift certificate, or store credit history in my account pages.


In addition, when vouchers or gift certificates were applied to an order, those vouchers/gift certificates and the amount were listed in the order payment detail.


Attached is a screenshot with notes of an order I placed in April.  The actual total of this order was $0, not $16.46, because $3.22 from a voucher and $13.24 from a Gift Certificate were applied to the order.  Yet nowhere on the order is this displayed.  (The text in the bordered boxes are notes I added to the screenshot).  I used this order because I had recorded the Gift Certificate and Voucher information on my DAZ purchases spreadsheet.  I haven’t been consistent in including that information because it was always available in my account.  (Yet another function the old site provided that apparently no longer exists with the new site)


After reviewing dozens of orders both before and after the April order, customer credits (vouchers/gift certificates/coupons) are simply no longer listed on an order.  (The discount displayed is the sale discount).


How can any reputable company not provide an accurate history of customer transactions and credits?


My “Store Credit” screen shows each transaction, and my order history shows amounts paid with store credit.  The older orders imported from the old store, however, do not show payment method.

 Signature 

PostgreSQL CMS FAQ

Product Updates: Non-Genesis/G2 DIM Zips starting July 2013
Non-Genesis Items with Metadata
Plugin Version Numbers for DS 4.5
Updated Genesis Products

Profile
 
 
Posted: 03 June 2012 04:04 PM   [ Ignore ]   [ # 294 ]
Power Member
Avatar
RankRankRank
Total Posts:  1615
Joined  2012-01-04

Now I have lost my PC membership prices. I had just checked my cart and everything was fine, then I noticed my wishlist number was incorrect, so I selected the wishlist, it was my wishlist, but I no longer got the PC (special price) for the DAZ items, then I checked my cart and everything was at full price. This is the first time I have experienced the incorrect prices that I have been reading about in the forums. I have logged out and back in, but to no avail, I now have lost my PC prices and it doesn’t seem like anything I do will get them back. I will try cleaning out my cookies, but I just don’t understand why this continues to go on. Why is the store even open? Why do we get nothing but evasive answers, if we get any answers whatsoever? Why is DAZ continuing to let this go on? It is obvious there is some major issues going on that are not being fixed. This site needs to shut down and get the issues resolved, otherwise I just can’t imagine anything getting fixed as long as there are thousands of people on the site doing nothing but bombarding DAZ with emails of the same crap over and over. Things are looking bleak for all of us and DAZ is not willing to accept this is FUBAR and doing nothing but getting worse. Send out an email to everyone and tell them you screwed up and are shutting the site down indefinitely until further notice. Then send out emails letting us know the progress (unlike you are doing now) and what you believe the time frame will be for the site to return.


Edited to say I have cleaned up my cpu and I still do not have PC prices anymore. This sucks. What a f***d up site!

 Signature 

Old Post Count: Maybe 3 or 4.
O/S: Windows 7x64
D/S: 4.6.0.18

Profile
 
 
Posted: 03 June 2012 04:15 PM   [ Ignore ]   [ # 295 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  14248
Joined  2003-10-09

Yes, PC prices seem to be broken across the board. No, there is nothing we as users can do to fix it. It will have to wait for the devs to look at it. Given that it is pretty much universal, and has been reported, please don’t open any more tickets on the problem yet.

 Signature 

DAZ Studio Frequently Asked Questions

Index of free DAZ Studio scripts and plugins list

Profile
 
 
Posted: 03 June 2012 04:30 PM   [ Ignore ]   [ # 296 ]
Power Member
Avatar
RankRankRank
Total Posts:  1615
Joined  2012-01-04
Richard Haseltine - 03 June 2012 04:15 PM

Yes, PC prices seem to be broken across the board. No, there is nothing we as users can do to fix it. It will have to wait for the devs to look at it. Given that it is pretty much universal, and has been reported, please don’t open any more tickets on the problem yet.

Yes Richard, I have read every post for every thread in the forums (that is no joke), I know it has been reported.


As of today I have only made one report to Zendesk and sent two emails to Ann.


I understand that I need not to report the same problems or send anymore emails


What I don’t understand is why the site is still open for business when it is obviously screwed up, As long as the site remains open to the public it will be all the more difficult to fix IMHO.

 Signature 

Old Post Count: Maybe 3 or 4.
O/S: Windows 7x64
D/S: 4.6.0.18

Profile
 
 
Posted: 03 June 2012 05:18 PM   [ Ignore ]   [ # 297 ]
Active Member
Avatar
RankRank
Total Posts:  510
Joined  2010-12-13

Another little gotcha. The items in the “fast Grab” are all now back to full price. The whole point of fast grab is a few items at deep discounts for a limited time. They got the deep discount part right, maybe even got the limited time right, but when the items are no longer on sale at a deep discount, they need to be removed from the Fast Grab page.
http://www.daz3d.com/shop/sales-promotions/fast-grab-3d-models

 Signature 

Daz Gallery
DA Gallery
Old post count 1725 (seems lame compared to some)

Profile
 
 
Posted: 03 June 2012 05:36 PM   [ Ignore ]   [ # 298 ]
Active Member
RankRank
Total Posts:  998
Joined  2012-01-29
Slimer_J_Spud - 03 June 2012 05:18 PM

Another little gotcha. The items in the “fast Grab” are all now back to full price. The whole point of fast grab is a few items at deep discounts for a limited time. They got the deep discount part right, maybe even got the limited time right, but when the items are no longer on sale at a deep discount, they need to be removed from the Fast Grab page.
http://www.daz3d.com/shop/sales-promotions/fast-grab-3d-models

Maybe they should rename it to “Slow Grab” for the time being. grin Anyway, that one is the least of our problems, I hope they look at the more important issues first and save fixing Fast Grab for later.

Profile
 
 
Posted: 03 June 2012 05:37 PM   [ Ignore ]   [ # 299 ]
Power Member
Avatar
RankRankRank
Total Posts:  1615
Joined  2012-01-04
Ledhead - 03 June 2012 04:30 PM
Richard Haseltine - 03 June 2012 04:15 PM

Yes, PC prices seem to be broken across the board. No, there is nothing we as users can do to fix it. It will have to wait for the devs to look at it. Given that it is pretty much universal, and has been reported, please don’t open any more tickets on the problem yet.

Yes Richard, I have read every post for every thread in the forums (that is no joke), I know it has been reported.


As of today I have only made one report to Zendesk and sent two emails to Ann.


I understand that I need not to report the same problems or send anymore emails


What I don’t understand is why the site is still open for business when it is obviously screwed up, As long as the site remains open to the public it will be all the more difficult to fix IMHO.

I fell asleep earlier watching a ballgame. Afterwards is when I started having the PC price problem. I was going through some posts and now realize that it was happening across the board, so I apologize, I should have looked at the forums before I bitched and moaned. It really does no good to bitch and moan anyway, the site problems have just made it so easy to do so lately. Like I said, I apologize Richard.

 Signature 

Old Post Count: Maybe 3 or 4.
O/S: Windows 7x64
D/S: 4.6.0.18

Profile
 
 
Posted: 04 June 2012 04:05 AM   [ Ignore ]   [ # 300 ]
Addict
Avatar
RankRankRankRank
Total Posts:  5875
Joined  2006-02-20

At the moment it looks like all discounts are gone ... maybe they are working on something?

My old signature line:
Always look on the bright side ... (of life)

 Signature 

I like Bryce, DazStudio, Poser and Vue ... in alphabetical order. And I would probably like Carrara too, if I could find the time to become acquainted with it. Peace?
Poser and Daz Studio Free Resources Wiki: https://poserdazfreebies.orain.org

Profile
 
 
   
20 of 91
20