SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Site Updates and Information
(08/27/2071 UPDATE) NEWEST INFORMATION UPDATE ON NEW SITE/STORE FEATURES AND FIXES:
ALL THOSE HAVING PC MEMBERSHIP ISSUES, PLEASE READ:
From Britney Creek:
For all paying PC Membership previous to Magento, you have seen numerous errors with your PC Membership. We have found a resolution for these issues.
You will see an order for your Membership being charged $1 of store credit that you did not make. This is correct. DAZ issued $1 to your account and made an order for your Membership again for you. Once this has been done, you will no longer see any issues with your PC Membership. If until this has been done to your account, you miss any sales, please let us know, we will take care of that for you.
Thank you for your patience.
UPDATE FOR THOSE THAT STILL HAVE PENDING CUSTOMER SERVICE TICKETS:
From Britney Creek:
We have our hands full, but we are working as fast as we can to get all of our Tickets resolved, and customers happy. Tickets will be all caught up and answered as soon as possible. I will make sure that happens. Thank you so much for your patience.
For Tech Support (Things like Installer Issues etc)
Please use the following steps to report issues: http://www.daz3d.com/forums/discussion/837_98
For Customer Service (Things like Orders not Completing etc)
Please use the following steps to report issues: http://www.daz3d.com/forums/discussion/837_98/
For Gift Certificate Issues or Password Resets
Contact: aanderson @ daz3d.com
(Please remove the space before and after the @ symbol as they have been added in due to an issue posting e-mail addresses)
For those experiencing issues recently with their Platinum Club Membership: *NEWLY ADDED*
Please see this thread post:
For Website Related Issues (Things like 404 Page Errors or Checkout Errors) *NEWLY ADDED*
Please report them using Bug Tracker here: https://bugs.daz3d.com/
If you are having an issue with Download Links not working (or some working and some not) this is a known issue they are currently working on and will be fixed soon. We apologize for any inconvenience and want you to know we are working to resolve this issue as quickly as possible. Once resolved, the links in your account should then work.
UPDATE FOR THOSE EXPERIENCING INSTALLER DOWNLOAD ISSUES:
Please delete the installer file you have.
Clear your Browser's cookies and cache:
Re-download the file. If you need more download attempts, you can reset the download for your product by going to your Itemized Order History and clicking on the reset button next to the entry for the product. This will reset the downloads for this product and give you the latest version of the installer. You will also want to clear your cookies and cache and delete the old installer before you redownload and install this file.
Please see these:
I will update this post as soon as I hear that has been resolved so that you all will know when to go ahead and try the links again.
UTILITY TO REPAIR DAMAGED INSTALLERS - UPDATE FOR THOSE EXPERIENCING ISSUES WITH DAMAGED INSTALLERS:
Please see the post here for a link to a utility created by Kendall Sears that resolved this issue (THANKS KENDALL!):
FOR THOSE WHO HAVE QUESTIONS ABOUT OR WOULD LIKE TO FOLLOW THE PROGRESS MADE TO THE FORUMS:
Thanks ever so much to all of you for your patience and understanding. We GREATLY APPRECIATE IT!!!!
FOR THOSE WANTING TO KNOW HOW TO APPLY A COUPON CODE IN THE NEW STORE: