Digital Art Zone

Ibanara - 31 May 2012 10:33 PM

back here after four weeks because I wanted to use my platinum voucher .... nothing works ... can’t buy anything

New Problem??

Hi Daz, don’t you want my money? I have to set up a new credit card - but I can’t, because there is no “country” to select (I come from Germany) on the credit card profile side - so no credit card, no chance to buy anything ...

Please Fix - and please re-issue my platinum voucher next month again because your website prevents me from using it this month ...

Your May voucher would have been converted to Store Credit, so it will not expire (and can be used on anything, including PC and PA items).

Yesterday i’ve posted a message in regard to the lack of communication from DAZ (outside the forum/this thread that is). This mainly because i am not a active community/forum member, my main reason for visiting DAZ is the store, and i’m starting to feel left in the dark about is whats happening in the store.

Well I took some time to read this thread, to see whats going on, and noticed i am not alone with this request. But to my disbelief it seems to me that these requests are completly ignored.

What should i think of this?

-DAZ is really working hard to solve everything and are forgetting that they have customers?
-The public relations/communication manager is on vacation? (do they have one?...maybe an idea if not?)
-Writers block anyone?

(One positive thing my postcount on the new forum is now almost the same as my old one! )

I am not sure if this issue has already been reported but the store allows to add everything to the cart including already purchased items.

Sorry for the size and colour but it is just to make things more visible…

W.

Yes the problem has been reported.

If you can not get your Items zip to work READ THIS! It is Awesome!!!!!!!!!!

Thank you, Kendall Sears a member here at Daz, My HERO!!!!!!!

I am so Excited after over 2 weeks, I got what I paid for, Kendall Sears released a script that was made for the members!

Know Daz should be so thankful to Kendall Sears for this big help for there members, it takes a big load of them.

Received a reply from Daz if anyone can’t Download bought zips Read this it WORKS!!!!!!!!!!!!!

Kendall Sears in the forums just released a script that you can download and run your installer through and it will fix it. go to download and use the utility. It is very simple to use and it works perfectly. Here is a link to the forum thread:
http://www.daz3d.com/forums/viewthread/865/
I have downloaded the utility myself and used it. It is safe to download

Frank0314 - 01 June 2012 09:34 AM

Yes the problem has been reported.

Thanks for your reply…

W.

Just on a lark, the other evening, I made purchases here in the Daz store, and also at Renderosity. Both transactions completed, both products downloaded (guess I’m lucky). There was a difference. There was a HUGE difference in terms of how efficiently the transactions were processed. You don’t need to guess which was the more efficient and which was the most frustrating. BTW, the files I downloaded from Daz were all corrupt, but the binary fix workaround makes them usable. The response time of the Daz store was horrible, even though this was around midnight Pacific time.

I seriously, and I do mean that constructively, SERIOUSLY encourage the management at Daz to study the concept of Friction in e-Commerce. The net is abuzz with the topic.

http://iimi.hubpages.com/hub/IMPORTANCE-AND-USES-OF-E-COMMERCE
http://news.cnet.com/THE-DAY-AHEAD-039Low-friction039-e-commerce-gains-steam/2100-12_3-265416.html
http://www.powerhomebiz.com/vol42/frictionless.htm

A quote from the first link:
“Ultimately, the reduction of friction in online commerce will enable smoother transaction between buyers, intermediaries and sellers.”
A quote from the 3rd link:
“Frictionless e-commerce only happens on sites that are easily found, easy to navigate, and that streamline the shopping experience into an efficient, orderly system - professional all the way.”

XOTT - 31 May 2012 02:21 AM

DavidGB - 30 May 2012 02:02 PM

Just noticed that DAZ have failed to auto-renew my monthly Plat Club membership, due after the great DAZ site ‘upgrade’

Count me in for the same thing.
I’ve sent a ticket in but who knows before it’ll be addressed.

One thing in my case that was weird was that in my order history there was:
5/29/12—- Platinum Club Membership Renewal
(which appeared paid since it was in my order history)

But clicking on the order number for that entry took me to a April 20, 2012 entry, which of course was paid and valid.

You’d think something that was automatic would be….oh I dunno….automatic?

Another day, and another log-in and check to see what’s happening and so today I see in my account that now after some more website finagling that the ‘my subscriptions’ part now states:

Note the start and expiration dates.
It seems it expires (expired) even before it started.

So I’m still without any PC membership.
I wonder if DAZ will start a sale before it ever comes back to me again?

The things I was thinking about buying from DAZ….I didn’t.
Instead I went over to Renderosity and got a nice 50% off sale-priced item from StudioArtVartanian, and some other good things from Rendo’s PRIME marketplace area using my membership there.

For my next round of purchasing within my budget I’ll probably pop over to RDNA.

It’d be interesting to see a volume count of site/store vists comparisons across several Poser related places since DAZ’s site nuked itself.

XOTT - 01 June 2012 02:40 PM

The things I was thinking about buying from DAZ….I didn’t.
Instead I went over to Renderosity and got a nice 50% off sale-priced item from StudioArtVartanian, and some other good things from Rendo’s PRIME marketplace area using my membership there.

For my next round of purchasing within my budget I’ll probably pop over to RDNA.

It’d be interesting to see a volume count of site/store vists comparisons across several Poser related places since DAZ’s site nuked itself.

From a personal point of view, Rendo has been the big beneficiary of the disaster here. Since DAZ went live with its new site, I have spent over $100 at Rendo which would normally have been spent here. I also signed up for Prime, which I previously never thought I would!

Already turned in a support ticket, but was wondering if anyone could explain to me why my order which has completed has download links that are showing as pending.  This is the first time I’ve ever had this happen.  Thanks.

Cyber Muses - 01 June 2012 10:26 PM

Already turned in a support ticket, but was wondering if anyone could explain to me why my order which has completed has download links that are showing as pending.  This is the first time I’ve ever had this happen.  Thanks.

Go to your Itemized Order History and reset the items, that’ll unstick the downloads.

fixmypcmike - 01 June 2012 10:28 PM

Cyber Muses - 01 June 2012 10:26 PM

Already turned in a support ticket, but was wondering if anyone could explain to me why my order which has completed has download links that are showing as pending.  This is the first time I’ve ever had this happen.  Thanks.

Go to your Itemized Order History and reset the items, that’ll unstick the downloads.

Thanks, Mike.  Worked like a charm.

AAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHHH!

i can’t login to zendesk, it won’t accept my login.  it works here on the forum.

i can’t add the Special Price: $1.99 to my cart !!
my cart stays empty.
http://www.daz3d.com/shop/belt-for-supersuit
http://www.daz3d.com/shop/super-cape-for-genesis

i know daz is still working on the site, may be i miss the special prices and i’m to late.

There’s probably a thread on this already but I haven’t the time to spend foraging for it.

Whilst I realise there are some issues to be resolved, here’s a few that I’ve found really annoying and need addressing.

1) The ‘Download’ area used to have a facility for turning off the versions you don ‘t need – i.e PC or Mac.
  The narrow scroll panel it’s now been put in often makes a download item into two lines adding more mess to the combined Mac and PC versions.
  The previous system remained highlighted after selected for download indicating that you have activated it – very helpful when multiple   downloads are present.

2) The ‘Wish list’ area is now also in a narrow scroll panel and now in alphabetical order – a date order and order number option would be a more helpful option.

Why oh why do such things need to be messed around with when they are already efficient and very functional.

If it aint broke…DON’T FIX IT!!

Barbara

1) seems unlikely to change as DAZ is moving to zips, where the Mac and PC will use the same file (with an optional install manager).