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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 31 May 2012 06:49 AM   [ Ignore ]   [ # 211 ]
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Just when I thought things couldn’t get any worst it did.
Today each store page I click takes several minutes to load.
And the only fast loading pages are the ones with error messages. Sigh!
Interesting that it seems like the whole store is currently on sale, but I never got email notice.
Then again by the time each page loads the sale would most likely be over.

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Posted: 31 May 2012 08:51 AM   [ Ignore ]   [ # 212 ]
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I just got some “Fatal error” text while trying to reach the store website. Would it help to post it here or is it unnecessary? Just asking before the thread is flooded. smile
Cheers.

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Posted: 31 May 2012 10:32 AM   [ Ignore ]   [ # 213 ]
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I keep getting redirected to my account page everytime I try and check out…

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Posted: 31 May 2012 11:57 AM   [ Ignore ]   [ # 214 ]
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adzan - 31 May 2012 04:24 AM

So how are sales doing on the customer issue backlog
because I posted on page 3 about pending downloads from the previous week and I’m still waiting for replies to my emails.

:shakingmyhead:


You and me both Adzan, I’ve had an auth pending on my account for more than two weeks and still … I could hear a pin drop in the silence from Daz customer service blank stare

 

At this point I’d do backflips just to get a simple: yes, we’ve receive your email(s).

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Posted: 31 May 2012 01:11 PM   [ Ignore ]   [ # 215 ]
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A update of the “DAZ3D Store update” announcement (posted 21 may 2012) would be very nice for those who do not want to go thru 15 pages of this topic alone,  in search of information from DAZ.

To be honest i’m starting to find the lack of information from DAZ the most annoying part. I’m aware indivdual problems are answered here on the forum, but i really would appriciate some sort off communication from DAZ itself (some sort indication/timeline in regard to the store issues?).

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Posted: 31 May 2012 01:45 PM   [ Ignore ]   [ # 216 ]
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jerham - 31 May 2012 01:11 PM

A update of the “DAZ3D Store update” announcement (posted 21 may 2012) would be very nice for those who do not want to go thru 15 pages of this topic alone,  in search of information from DAZ.

To be honest i’m starting to find the lack of information from DAZ the most annoying part. I’m aware indivdual problems are answered here on the forum, but i really would appriciate some sort off communication from DAZ itself (some sort indication/timeline in regard to the store issues?).


I second this! It’s not really fair to thrust the burden onto the forum mods, because most are not Daz staffers and though they’re kind enough to answer questions, they can only speak on what they know. And right now no one seems to know much of anything about the large concerns ... That aside it’s really not the forum team’s responsibility to handle customer service in the first place. confused


The other issue is that not everyone is aware of these threads, and even for those of us who feel comfortable enough to navigate them, things are still buggy and messy. In any case (though I’m not holding my breath considering the stuff piling up) a word from the company is definitely necessary and a bit overdue at this point.

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Posted: 31 May 2012 01:47 PM   [ Ignore ]   [ # 217 ]
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Every time I click on it I get an error message. Can this be fixed?

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Posted: 31 May 2012 02:08 PM   [ Ignore ]   [ # 218 ]
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plarson - 31 May 2012 06:22 AM
Frank0314 - 30 May 2012 02:45 PM

Both the store and forum we tested by a large group of people. Most of the bugs were worked out, but when they went live some things changed. It wasn’t foreseen and does happen often.

Would you like to buy a bridge to Brooklyn?

Next time someone suggests upgrading the website someone from DAZ should use the same method of teaching puppies not to piss in side. Taje a squirt gun full of water and spray them saying BAD BAD!

Every time DAZ “upgrades” their website it is the same story.

Rule 1: Live tessting isn’t good.

Rule 2: If it ain’t broke don’t break it.

The way in which this so-called “upgrade” has been handled has been truly apalling. Today the site is pretty much unusable because it is so damned slow. Then, when you do finally get a page displayed, nine times out of ten it’s a Magento Unhandled Exception report page. Honestly, who would take a risk on buying anything when the site is so unstable?

I really wonder how a business that relies so heavily upon the web for its revenue stream could have allowed such crass incompetence.

And then, just when I think DAZ has reached the absolute pinnacle of inept management, along comes the astonishing issue that most installers are being corrupted ... and it was up to a third party to create a utility to patch them to make them useable!!!! (See: http://www.daz3d.com/forums/viewthread/865/)

Come on, DAZ. Get your act together! Start by firing the officer who was responsible for this shambles.

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Posted: 31 May 2012 02:16 PM   [ Ignore ]   [ # 219 ]
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They have been doing updates all day today. This is why the forum keeps going up and down and errors popping up

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Posted: 31 May 2012 02:22 PM   [ Ignore ]   [ # 220 ]
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That’s another example of bad management.

Tinkering with a broken site while allowing customers to continue logging in and conduct financial transactions (!!!) is a recipie for complete disaster.  Better to take the whole site down until these problems are properly sorted out.

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Posted: 31 May 2012 02:32 PM   [ Ignore ]   [ # 221 ]
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Amen to that!!!!!!!!!!!!!!

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Posted: 31 May 2012 03:16 PM   [ Ignore ]   [ # 222 ]
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I keep getting Errors when I attempt to access my Account, or download items I have purchased.

MAGENTO

There has been an error processing your request

SQLSTATE[08004] [1040] Too many connections

This is SO *%$$# frustrating. The new site has been an almost total piece of crap. 


1. Some of the best features like FASTGRAB are gone.

2 The web pages appear to be magnified so you must scroll like crazy to see the whole page.

3 In downloads I keep getting both MAC and Windows files - when I only want Window - huge waste of my time and screen real estate.
I cannot find anyplace to specify I only want one

4 I had links to some really important helpful information in the OLD FORUM, and now all I get are dead links with errors.  How the hell can I get the helpful tutorials that I counted on but did not have the smarts to copy and save?
People have lost access to tons of REALLY USEFUL information!!!!

5 The store does not sort things the way I want

6 My Wishlist is missing “Show sale Items Only”

7 It’s hard to specify how to pay for a purchase - use or do not use coupons etc.

NOW the *&%$#  thing can’t even do a store search without CRASHING.


I’m sick and tired having waited at least 2 weeks for the crap to be fixed.  I suggest you guys shoot the “idiots” in charge of picking and choosing and failing to test the system properly before implementing it on the entire DAZ customer/client base.

There’s serious incompetence here.  I’m sure DAZ3D purchases have really fallen to record levels because of the difficulty with just about everything on the web site.

Don’t get me wrong. I love DAZ3D, but not just right now. I support DAZ3D and purchased more than I should. Genesis is FANTASTIC, and I am amazed at most of the great new features of DAZ Studio 4,  and there is no question that there are some really great, creative, smart people at DAZ3D, but this whole web and store debacle is truly awful.


Of course I will continue to support DAZ3D with my pocketbook, once the site works right.


Dan

 

 

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Posted: 31 May 2012 03:20 PM   [ Ignore ]   [ # 223 ]
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Anyone getting this Issue? I managed to finally get an order to go through, it says complete in the “My Orders” area and I click the download link for the items and I get…

Download is currently unavailable

Sorry, this download is currently unavailable.

Please go to your Account and check your Order Status.

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Posted: 31 May 2012 03:23 PM   [ Ignore ]   [ # 224 ]
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No, I think that is a new one. Check here to see if someone has reported it yet and if not submit a report. https://bugs.daz3d.com If yo.u don’t have an account you will have to sign up for one. In the right hand corner of the screen select the drop down and pick DAZ Web Search

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Posted: 31 May 2012 03:34 PM   [ Ignore ]   [ # 225 ]
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I sent Daz Sales a note 7 hours ago telling them of the same problem, I could not download my purchased items due to the same error you mention.  I have not had this particular problem with the new site until now, but have had other issues.
Still waiting for a reply, and although a great supporter of Daz, this ongoing new website and store problems, is beyond belief for an online business. Might be time Daz to call in some urgent outside help.  wink

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