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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 30 May 2012 07:49 AM   [ Ignore ]   [ # 181 ]
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Proxima Shining - 29 May 2012 01:48 PM
Richard Haseltine - 29 May 2012 06:54 AM
Byrdie - 28 May 2012 06:06 PM

It would appear the store still cannot tell that you have already bought an item — even if it’s a freebie. I just put the Genesis Bracers in my cart (because it came up in the New Items) then wondered if I hadn’t already downloaded it. Lo and behold, I had, just yesterday. But not a peep out of the store software about having already purchased this product.

This was something that it was known would not be working on launch, it isn’t a bug. As a result I wouldn’t expect it to change until the main bug-swatting is done.

Huh? This is the first time I see someone from DAZ mention that they knew the new site was not working properly before it was released. So they were just surprised that the problems are far bigger than they thought they would be. I feel like a guinea-pig right now.

.
We are guinea pigs right now. But in a good way (or at least necessary way).


I’ll explain what I mean in agonizing detail. smile


Sounds like a low-priority bug, or it needs a change to be made (options, new/modified code).


You do the bug hunt before you make make lots of changes. Every change complicates troubleshooting. Biggest bugs first.


When they first call tech-support (if available) they want to be able to say “This is my store, on your software. WTF?.” Same way for consulting the manuals. (The company tested the default software, and maybe a few option changes, they can’t test it all).


I’m not a pro - but this is the order to do it in: (List may be incomplete, or contain amateurish inaccuracies)


This list doesn’t account for anything like changing drivers, or the changing stuff with various bits of equipment (which may have it’s own software) that interfaces with the new software.


1) Set it up for your use, changing as few defaults as possible. (Load the store & forum, do the minimal necessities).

2) Test. 2b)*** Get it to an apparently-stable state. (***I don’t want to renumber).

3) Stress test (put it online).

4) Bug hunt.

5) Kill all possible bugs.

6) Test after each bug-kill.

7) Kill any bugs caused by each bug-kill. 7b)*** Test each… ad infinitum. (***I don’t want to renumber).

8) Change defaults the way you want.

9) Test.

10) Customize (add/modify code) (one at a time)

11) Test each change.

12) Keep going until you just accept that nothing’s perfect. raspberry


That being said, this sure isn’t a very good advertizement for the software. }:->

.

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Posted: 30 May 2012 08:39 AM   [ Ignore ]   [ # 182 ]
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You joined at a chaotic time. I understand your frustration.


What do you need help with?
.

kitakoredazu - 30 May 2012 02:27 AM

You can also browse the Knowledge Base. This contains many articles that are frequently asked.

So who checked your Knowledge Base now?

I don’t think you’ll find your answer there. The Knowledge Base doesn’t have anything for these store problems.


Tech support people automatically say that, every time. It’s for people who have easy questions, so that they can get their answer without adding more email for the support people.

I am now amazed “DAZ make an evasive answer to get out of a difficulty.”

He didn’t mean it that way.


You should ask us here. After that, if you need to, you can ask here: http://www.daz3d.com/shop/help/help-contact-us

your public documentation are like a drawing lots.

or only exploreing in maze.

Yes. smirk


The forums normally have your answers, though. It’s just that the forums are a wreck, right now.
.

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Posted: 30 May 2012 09:15 AM   [ Ignore ]   [ # 183 ]
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argel1200 - 29 May 2012 05:29 PM

Should I contact support if I cannot see PC pricing or see the PC listed under My Subscriptions or is that a issue being worked on?

Yes, contact the support team and they will be able to assist you.

You can call the tech support team or create a support ticket.

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Posted: 30 May 2012 09:29 AM   [ Ignore ]   [ # 184 ]
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T Jaiman - 30 May 2012 07:49 AM


1) Set it up for your use, changing as few defaults as possible. (Load the store & forum, do the minimal necessities).

2) Test. 2b)*** Get it to an apparently-stable state. (***I don’t want to renumber).

3) Stress test (put it online).

.

Maybe, just maybe, this ought to be done on a separate machine or group of machines with a test URL rather than on the live main store. They could ask a few people to beta-test the trial site with some sort of sweetner like a voucher. That should get some of the worst wrinkles out before it all goes live.

 

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Posted: 30 May 2012 09:43 AM   [ Ignore ]   [ # 185 ]
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>Tajiman

though I do not think I can tell you clearly what I feel about daz,
I try it.

At position of daz new fellow ,I do not want moderator and yours annoyd any more.
I am just new bie.(no I am new bee. I think I am bee who stray into daz world by sweat words )
I am not so angry, though frastrated about Shop announcement and official documentation.
I enjoy studying and plyaing 3d by daz studio.

At position of daz customer, I just say what I feel.

Do not you think If I can get accurate information by “offical documentation”,
If I can find where is answer ,I need not ask many basical questions in this forum?

I do not feel annoying to study step by step with dictionary,
but daz has not traffic sign officially where I should go to find answer by myself.

yeah , I feel a little pain to ask “kind volunteer and fellow ” of many questions.
because they has no duty to help me.

The turuth is I hesitate to ask.questions in this forum now.
But they (DAZ) lead me if I want to find answer , just ask here.
And I have no choices ,do I ?

Now I do not expect daz documentation any more .
why they pretend, there is answer?

why they do not say “many of documents are under construction still now”
And “documentation about daz4 will complete when daz studio 5 or daz studio 6.come”

they do not tell even how to make meta data,
how to save with many option,(preset , daz sean)
how to adgjust many parameters 3d light shader at “surfaces tab”
.yet.

I may get them from forum and rendoro, and other web sight.
(yes I got answer “how to make metadata” by forum volunteer)

I would latther hope “Blondys new tutorial2 and 3” come at “DAZ funky shop”.

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Posted: 30 May 2012 09:54 AM   [ Ignore ]   [ # 186 ]
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Baglet - 30 May 2012 09:29 AM
T Jaiman - 30 May 2012 07:49 AM


1) Set it up for your use, changing as few defaults as possible. (Load the store & forum, do the minimal necessities).

2) Test. 2b)*** Get it to an apparently-stable state. (***I don’t want to renumber).

3) Stress test (put it online).

.

Maybe, just maybe, this ought to be done on a separate machine or group of machines with a test URL rather than on the live main store. They could ask a few people to beta-test the trial site with some sort of sweetner like a voucher. That should get some of the worst wrinkles out before it all goes live.

They did, last time, because it was the same software, with tweaks. It plugged into alongside their other equipment.


But people stayed away - there was no stress test, last time, until they took the old store box offline.


Last time probably only involved two storefront boxes, interfacing with a bunch of other boxes. (Probably a customer-info box, an order processing box…)


But I imagine, that Magento probably needed to have changes made to the way existing boxes interacted. That’d make it impossible to run both in parallel.


And Magento may have had to take over some of those other boxes.


To further complicate things, the old forum couldn’t just plug in, it all had to be on Magento.


You did say “or group of machines”, but assuming it was possible with two sets of software (how all-encompassing is Magento, I wonder)...


How many more boxes did they have physical space for? How much would all those boxes cost? Enough offline-conditioned-power? Air conditioning?
.

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Posted: 30 May 2012 10:19 AM   [ Ignore ]   [ # 187 ]
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kitakoredazu - 30 May 2012 09:43 AM

>Tajiman

though I do not think I can tell you clearly what I feel about daz,
I try it.

At position of daz new fellow ,I do not want moderator and yours annoyd any more.
I am just new bie.(no I am new bee. I think I am bee who stray into daz world by sweat words )

Do not you think If I can get accurate information by “offical documentation”,
If I can find where is answer ,I need not ask many basical questions in this forum?

I do not feel annoying to study step by step with dictionary,
but daz has not traffic sign officially where I should go to find answer by myself.


Please, do not worry, kitakoredazu - ask us anything. We can point you to where to go, or answer your questions.


For every person who asks, there are many others who learn from the answer. We all still learn things here, and at other forums.


The old forum is stored at:
http://forumarchive.daz3d.com
We cannot talk there, anymore. But there is a lot of information. Sadly, it’s search is broken, they will try to fix it later.

Google
site:forum.daz3d.com
and add your search words. You will see, we like to help. We usually have the answer. If you don’t find it there, quickly, please ask us here..


Drag the links into a document, and use search+replace to change “forum” to “forumarchives”. Do the same with the forum links that you see in the old forum’s messages.


Hint: try adding “tutorial” to your search. It might go a little faster (not much). Many people have made tutorials. But everybody asks for a tutorial, so google can’t tell if it’s a question or an answer.


Daz is like a generous friend, to us. Just one who doesn’t always finish everything he should. (Very busy).


So we are happy to help him, by answering questions. We also help each other, that way.


But now, his house is a mess. It’s uncomfortable, to be here. We don’t spend as much time here, until it’s fixed.


Whoever is here, at any time, is happy to help. But it might take longer to get an answer from us.

 

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Posted: 30 May 2012 11:03 AM   [ Ignore ]   [ # 188 ]
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Mr Tajiman, so thanks but,

I knew what you teach me (the links of archived forum and how to serch, how to plus image)

“Drag the links into a document, and use search+replace to change “forum” to “forumarchives”. Do the same with the forum links that you see in the old forum’s messages.”

Yes I knew that, I wrote that in my topics (New user forum, but my writting cleared off by someone)
http://www.daz3d.com/forums/viewthread/457/

But now it is not so important for me. I just hope some moderator do not think I am noizy man.

Oh no, You and many guys are so kind but, I should say again.
You and many kind men have no duty, and
DAZ have duty
to arrange readjust informations about which their application ,plug in ,and those what they sell now
in their funky clazy store.

If daz think they do not need, it is enough, They soon loose many new comer.
though their daz studio 4 have many cool funciton.

But I know , it is not much this topic. I knew .  I just bited parts of anouncements.
Yes, I have many question to ask kindmen,so please check when I ask in forum( for new comer)
or Nuts and Bolts.

Now I wait answer about “lip sync” and other plug ins.
http://www.daz3d.com/forums/viewthread/469/
(sorry I ask otherthings in this topic for shop, this is last reply here)

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Posted: 30 May 2012 12:04 PM   [ Ignore ]   [ # 189 ]
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For the record—my “auth_pending” issue was solved via Zendesk contact. Joanie, thank you so much!

*runs off to think what kind of tomfoolery she can do with a Ren outfit and 60s kitchen*

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Posted: 30 May 2012 12:19 PM   [ Ignore ]   [ # 190 ]
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That’s good to here!

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Posted: 30 May 2012 12:36 PM   [ Ignore ]   [ # 191 ]
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Is there an ETA on replies from customer service?? I’ve sent them an email - to support @ daz3d.com, when Zendesk was down - and it’s now been 2 weeks without either reply or acknowledgment, not to mention they’ve just double charged me for my PC membership AND I’ve had an Authorization Pending hold (another double charge) on my PP for two weeks!


What a disaster this switchover is proving to be.

 

Do I need to RE-report these things to zendesk, now that it’s back up? Also can anyone give me an answer as to when the intro sale for the SuperSuit will be ending?! I’ve asked three times.

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Posted: 30 May 2012 12:41 PM   [ Ignore ]   [ # 192 ]
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DAZ is super backed up on emails for support so not sure how long it will be before they get to it. If your in the US the best way to get it resolved quickly is to call them. I believe the sale period for the supersuit is June 7th.

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Posted: 30 May 2012 01:02 PM   [ Ignore ]   [ # 193 ]
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I’ve written to daz but got no response.

I’m still having issues being logged in as different customers and being shown wishlists that are not mine.  I don’t even have a wishlist here anyway.  So this is a real concern no matter what they say they have in place to secure information.

Even when I do make a purchase, the ‘Add to Cart’ button is still not working until I refresh the browser page.  After I do make the purchase, my cart does not empty out.  It still showed items in it.  I had to manually go into the cart and remove each item one by one.

I don’t like checking out here anymore.  I want to be able to see the entire transaction in an itemized list where it shows all discounts being added, any vouchers or coupons, etc.  I don’t see any of that now and I don’t like it.  Also, I’ve looked through every single page I can find and can’t see where it lists what my balance is for vouchers, coupons, etc.  where the hell do you find that now??

Too many things have changed here all at once and this is (for me), a devastating breach in my relationship with Daz after 7+ years as a loyal PC customer.  Not happy at all with any of this drastic, and IMO, unneeded change to the store and forums.

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Posted: 30 May 2012 01:10 PM   [ Ignore ]   [ # 194 ]
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Your balance can be found by going to my account then store credit

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Posted: 30 May 2012 01:20 PM   [ Ignore ]   [ # 195 ]
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I tried looking there, but I don’t see anything, and there should be.  C’est la vie.

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