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SITE UPDATES, ANNOUNCEMENTS, AND CUSTOMER SERVICE INFORMATION
Posted: 28 May 2012 11:12 AM   [ Ignore ]   [ # 136 ]
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Website issue.

Hiya, bit of a weird one for you, on the Daz Free Content page there are 17 items, however change the sort to 30 or 60 items per page from the default of 15 and it drops to 7 items. grin

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Posted: 28 May 2012 11:30 AM   [ Ignore ]   [ # 137 ]
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Still cannot find Carrara 8 pro upgrade, in the new store. There is only the full version for 549 bucks. Old store had upgrade prices from c6pro, c7pro, 7 non pro, bryce 7pro and maybe others.

The non pro version has a separate upgrade store item, though it mentions a pulldown menu for C7 express or C7 that does not exist.


Is this going to be fixed or is everything stalled due to new store problems and pending C8.5 release?


Are there any rewards for bug hunters? A tip to get you guys more feedback and trying to turn something negative to positive…

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Posted: 28 May 2012 01:06 PM   [ Ignore ]   [ # 138 ]
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Morana - 27 May 2012 01:45 PM

I don’t know where else to post this feedback, so I’ll put it here.

I really miss the compatibility chart that used to be on the front page of store items.  The first thing I want to know before anything else is if an item is Poser compatible.  I would like to see that information right out on the front page again, as to me it’s the most important thing to know.

I second this; there’s no reason it should be hidden behind a tab. I don’t need to add a click to every product I view!

 

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Posted: 28 May 2012 03:53 PM   [ Ignore ]   [ # 139 ]
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Actually, what we should ask for is that info about compatibility is included at all in the first place. For example: Historical Curls by Neftis (a new hair for Genesis released recently) - according to the info on it´s page this item is compatible with… nothing!

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Posted: 28 May 2012 06:06 PM   [ Ignore ]   [ # 140 ]
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It would appear the store still cannot tell that you have already bought an item — even if it’s a freebie. I just put the Genesis Bracers in my cart (because it came up in the New Items) then wondered if I hadn’t already downloaded it. Lo and behold, I had, just yesterday. But not a peep out of the store software about having already purchased this product.

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Posted: 28 May 2012 09:04 PM   [ Ignore ]   [ # 141 ]
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Muon Quark - 26 May 2012 10:00 AM

Sorry if this has been mentioned already but the “Required Products” link is way off.  I was looking at this and the required products was the Dream Home: Kitchen:

http://www.daz3d.com/shop/new-releases/mfd-for-genesis-wonderland-expansion

It appears that a lot of these Required Products links are off.

FYI

EDIT TO ADD:  It also appears that these links change to something else.  For me, the above link now says that M4 Morphs ++ are the Required Product.

This is still happening. It looks like the code used to access the required item from the DB is out of sync and gets the nth next item. Forcing a reload changes the ‘required item’ to something else totally unconnected. I just hope the bug is in the code and not in the DB.

A small thing that has gone:
Pages used to note what else other than the item had been used in renders. This was useful as it could draw attention to something overlooked.

 

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Posted: 28 May 2012 09:26 PM   [ Ignore ]   [ # 142 ]
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Just wondering if anybody knows , if a fix for not being able to download is in the works . I bought the supersuit pro bundle friday , it would be nice if I could download it. It shows up on my account as complete but it’s like the links don’t go anywhere.

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Posted: 28 May 2012 10:00 PM   [ Ignore ]   [ # 143 ]
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MarkM - 28 May 2012 09:26 PM

Just wondering if anybody knows , if a fix for not being able to download is in the works . I bought the supersuit pro bundle friday , it would be nice if I could download it. It shows up on my account as complete but it’s like the links don’t go anywhere.

If the order shows as complete, try resetting the order and see if that corrects the download links.

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Posted: 29 May 2012 12:36 AM   [ Ignore ]   [ # 144 ]
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My PC membership keeps being randomly turned on and off again - currently it is turned off (for no appearant reason). In my account it is perfectly valid and active, but both the shop and my wishlist only displays full prices.

I’m not a nitpicker and if a new shop has some initial problems then I’m happy to accept it for a couple of days. However, the freshly bought PC membership seems to be entirely unusable right now. Even in the brief moments when it seems to be active, I simply won’t DARE to order anything as long as these massive problems exist.

For that reason I second the opinions that DAZ should consider a compensation for the massive downtime. After all, the PC is a subscription, and (sadly, at present) it is a subscription for nothing at all.

I also think it is time for a road map: If DAZ takes a week, or 2 weeks, or 4 weeks to sort it out (and/or return to the old shop, which would be a good option in my very humble opinion) then we should know.

We all understand that this is shop run by human beings who are affected by software failure. I am perfectly confident that everyone is very hard working on solutions. So if you say something like “we are sorry, but it will take 2 weeks before you can use this shop again” then I (and I’m sure the majority of customers) will understand, wish you good luck and success and will be back after the storm.

But… please SAY something like this to simply let us know what to expect (thanks in advance).

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Posted: 29 May 2012 12:59 AM   [ Ignore ]   [ # 145 ]
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Hi, I have been trying to contact support for the last week.

I first noticed a problem with my account when I received a second notification of me paying a monthly PC subscription within a day a previous notification. I checked in my account and saw that I had been paying for two PC memberships since August last year. I tried contacting DAZ using the shortcut in the notification but that just came back undelivered.

At the time this forum was not working and the customer service form give a 404 error.

I telephoned DAZ (from the UK) and was told that the person I needed to talk to was busy, they took my details and said that they would contact me. They also said that if I needed to email them then the address was ‘cs @ daz3d.com’.

I was not contacted by DAZ so I sent an email with all the details, order numbers, dates etc to the cs address. I also read, in this thread, that account problems should be sent to ‘support’. I still heard nothing so I sent a copy of my email to ‘support’.

In all this time I have received nothing from DAZ, not even an acknowledgement, except for the usual sales letters (For some odd reason I always get two of them).

What else do I need to do to get DAZ to look into this?

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Posted: 29 May 2012 01:06 AM   [ Ignore ]   [ # 146 ]
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Past day May 25 I purchased the whole Genesis Supersuit Suite and I can’t download anything. :-(

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Posted: 29 May 2012 02:50 AM   [ Ignore ]   [ # 147 ]
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Thank you very much….  Tom

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Posted: 29 May 2012 02:59 AM   [ Ignore ]   [ # 148 ]
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apriori - 29 May 2012 12:59 AM

Hi, I have been trying to contact support for the last week.

What else do I need to do to get DAZ to look into this?

Try emailing aanderson @ daz3d.com (without spaces)

Aundrea was very helpful sorting out a problem for me.

 

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Posted: 29 May 2012 04:02 AM   [ Ignore ]   [ # 149 ]
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Reseting my downloads doesn’t seem to work in my case , I have tried that twice .

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Posted: 29 May 2012 04:14 AM   [ Ignore ]   [ # 150 ]
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MarkM - 29 May 2012 04:02 AM

Reseting my downloads doesn’t seem to work in my case , I have tried that twice .

It doesn’t help me either. :(

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